Purpose of the position To manage and grow an effective and efficient home care service within a defined geographic region, through a team of suitable, qualified and supported staff.
Key responsibilities
To ensure the provision of high quality care services to vulnerable people living in their own home
To manage and deploy teams of Care Workers who provide care and support to vulnerable adults
To ensure consistent application of the company's policies, procedures and approved practice and to promote the aims of the business
To participate in and contribute to the strategic management of the business
To ensure all statutory obligations are fully met
To meet and exceed all financial/growth targets
Specific responsibilities
To ensure that the supervision and appraisal policy is implemented for all staff including supervision and appraisal.
To ensure that scheduling is carried out efficiently enabling care staff to spend the allocated care time with each service user
To ensure that care staff follow the agreed care and service user plans with particular reference to visit length, and work in a manner which meets or exceeds the Fundamental Standards.
To ensure that appropriate records are kept within the Service Users home
To ensure that all visits, including times, are confirmed by timesheets signed by the service user and Care Worker (with the exception of service users notified as unable to sign)
To ensure that sufficient staff are recruited to fulfil the needs of service users
To liaise with the Team Leaders and Quality/Training Managers to plan marketing activity and spend, and make recommendations to the Operations Manager /Managing Director
To ensure that the Company recruitment procedure is adhered to
To ensure that all care staff successfully undergoes all training required to meet the Fundamental Standards
To ensure that all staff are capable and confident to carry out their roles by identifying development and training needs. To source and recommend training programmes to meet these needs. To participate in the provision of such training
To ensure that appropriate records are kept relating to recruitment, training and supervision
To ensure accurate records of sickness, holiday and other absence are maintained for all staff
To ensure that all service users undergo suitable initial assessments including care needs assessment and health and safety risk assessments as required under the Fundamental Standards
To ensure that appropriate records of assessments are maintained and that actions required to mitigate risk are carried out
To be responsible for the health and safety of staff and service users by ensuring that any company Health and Safety policies and procedures are applied at all times, ensuring a safe working environment
To ensure that service users and their informal carers are consulted during care planning and throughout service provision
To ensure that service user reviews are carried out and recorded in line with the requirements of the Fundamental Standards and the Local Authority
To ensure the effective management of complaints, compliments and comments, including remedial action and record keeping
To ensure that confidentially is maintained by all staff at all times
To ensure that the requirements of the Data Protection Act 2018 (and any subsequent revisions of the Act) are met in full especially in relation to service user and Care Worker records
To ensure accurate and timely payroll and invoicing
To ensure that payments due against invoices are received promptly
To ensure that monies due to be recovered from Care Workers are collected in a timely manner
To build and maintain harmonious working relationships with Local Authority representatives
To attend and participate in Local Authority meetings as appropriate
To manage the budget for the office and operate as a profit centre
To be aware of Key Performance Indicators and to accurately report statistics daily/weekly/by period to your line manager
To ensure effective and timely communication within the office, with field staff, with users, purchasers and other stakeholders
To ensure that Company policies and procedures relating to equal opportunities and anti-discriminatory practice are applied at all times in the management and delivery of the service
Such other duties as appropriate to the grade and nature of the position as may be reasonably delegated by Senior Managers or Company Directors
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