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Job Description

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Company Name : Venn Group
3161810807
£40000.00 - £42500.00 Annual
Permanent
Luton, Bedfordshire, United Kingdom
Not stated on job
Senior manager
24-08-2026
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Service Manager

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We are currently supporting a housing association in Bedfordshire to recruit a Hostel Services Manager on a permanent basis. The postholder will have responsibility for oversight of the ongoing management of supported accommodation provided to all and to deliver the best possible outcomes for the customers.

Contract: Permanent

Hours: Monday to Friday (37 hours) with planned on call

Salary: £40,000 - £42,500

Essential Car User Allowance paid in addition to mileage reimbursement

  • Lead the delivery of supported accommodation services, ensuring safe, high-quality support and positive outcomes for customers
  • Manage, mentor and develop Team Leaders, the Hostel Coordinator and specialist Support Coaches
  • Drive service excellence through performance management, continuous improvement and operational efficiency
  • Work with the Head of Homes and senior leadership team to deliver strategic and organisational objectives
  • Oversee key operational performance, including voids, rent collection, arrears, tenancy sustainment and service KPIs
  • Lead on safeguarding, risk management, complaints and compliance, ensuring services meet regulatory and organisational standards
  • Maintain effective systems, records and audits to support strong tenancy management, financial control and service quality
  • Develop partnerships with local authorities and external agencies, supporting service development, tenders and community engagement
  • Manage service budgets, income and performance reporting, ensuring financial and operational targets are achieved
  • Work closely with internal teams to ensure effective management of customer accounts, repairs, compliance and property performance
  • Promote resident engagement, organisational values and adherence to all policies, procedures and health and safety requirements

The successful candidate will have:

  • Strong management experience within social care, housing, supported accommodation, or a related support service environment
  • Proven experience of leading, motivating and developing high-performing teams to achieve positive outcomes
  • Full UK Driving Licence and access to a vehicle

If this opportunity is of interest, please apply with your up-to-date CV.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

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