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Housing Support Officer
Permanent
35,000 - 40,000
North London

Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis.

Duties and Responsibilities of the Housing Support Officer:

• Deliver a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice.
• Support residents with the completion of welfare and benefit-related documentation.
• Work closely with operational teams and support services regarding tenancy start dates, terminations and transfers.
• Prepare tenancy documentation and resident welcome information.
• Provide relevant arrears and account information to income teams to support debt resolution processes.
• Offer guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters.
• Review support needs and risk assessments to ensure housing management responsibilities are delivered effectively.

Essential Requirements of the Housing Support Officer:

• Enhanced DBS
• Full UK Driving Licence

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Housing Officer
Temporary, 3 months+
25 Umbrella
Manchester

Hamilton Woods Associates are currently recruiting for a Housing Officer on a temporary basis, to join an organisation based in Manchester.

Duties of the Housing Officer role will include, but is not limited to:

• Delivering an effective housing management service, including tenancy management and enforcement
• Supporting the delivery of an effective income collection service where needed
• Dealing with elements of ASB
• Undertaking an effective lettings service where needed
• Ensuring neighbourhoods are safe and clean

The successful candidate for the Housing Officer will have:

• Enhanced DBS
• Full UK Driving Licence

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Housing Officer

Rugby

£22.54 - £24.78ph

4 days working from the office - 1 day remote working

PURPOSE OF THE JOB

• The main responsibilities of the post are to provide all housing management functions of the Council as far as they affect tenants to achieve the Council s housing objectives and the priorities of the Council.
• To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service.
• To contribute as a member of the wider team in creating a positive working environment.
• To ensure that customer care is maintained to the agreed standards according to the Council s purpose, aims and values.

RESPONSIBILITIES

• Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.
• Liaise with the Senior Housing Officer and Housing Services Team Leader and other Officers of Rugby Borough Council, to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems.
• Liaise with and support new tenants in the settling in period and visit within four weeks of their moving into the property to complete a Settling in Visit.
• Work with internal departments and external organisations to ensure where possible tenancies are sustained through a multi-agency approach and individual support packages.

To find out more information please contact (url removed)

Recruitment is done in line with safe recruitment practices.

We are an equal opportunity agency

Housing Officer

Greenham Hybrid Working
32,000 - 40,000 per annum Permanent, Full Time

Our client is seeking a Housing Officer to join their established housing team. Based from the Greenham office one day per week, you'll enjoy a varied role combining home working, office-based work, and regular community visits.

The Role:

• Deliver tenancy, leasehold, and neighbourhood management services.
• Act as a key point of contact for customers, providing a high-quality service.
• Build strong relationships with local authorities, community groups, and partner agencies.
• Support neighbourhood improvements and help shape services based on customer feedback.
• Maintain accurate records and ensure compliance with relevant policies and regulations.

What we're looking for:

• Experience in tenancy, leasehold, or neighbourhood management.
• Strong communication and problem-solving skills.
• Ability to build positive relationships with customers and stakeholders.
• Good understanding of landlord services and housing management.
• Confident using digital systems and Microsoft Office.
• Full UK driving licence and access to your own vehicle.

If you're passionate about delivering excellent housing services and making a positive impact within local communities, we'd love to hear from you.

4Recruitment Services are seeking a Housing Officer to join our clients Housing Services team based in Rugby.

As a Housing Officer, you will work as part of a multi-functional housing team to provide an effective, seamless and responsive service that supports tenants, sustains tenancies and contributes to the delivery of the Council s housing objectives and wider priorities. You will be responsible for managing a varied caseload and working closely with tenants, colleagues and partner agencies to resolve housing issues, tackle anti-social behaviour, support vulnerable residents and help maintain safe, sustainable communities.

About the role

The Housing Officer will provide a comprehensive housing management service for tenants living in the Council s general needs properties. You will be responsible for a wide range of tenancy management functions, ensuring services are delivered in line with housing legislation, Council policies and procedures, and the Housing Strategy.

You will provide advice, guidance and support to tenants and members of the public through office interviews, home visits, telephone calls, correspondence and email, with a strong emphasis on customer care and service quality.

The postholder will also work closely with internal departments and external partner organisations to help sustain tenancies, support vulnerable tenants, resolve tenancy issues and improve outcomes for residents and communities.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Deliver a housing management service to tenants of the Council s general needs properties.
• Provide advice, information and assistance to tenants and members of the public through a range of contact channels, including face-to-face, telephone, email and written correspondence.
• Support new tenants during the settling-in period, including carrying out settling-in visits within four weeks of tenancy start.
• Work with internal teams and external agencies to support tenancy sustainment and coordinate appropriate support packages for tenants.
• Refer tenants to specialist income officers where appropriate for rent support, income maximisation and rent recovery advice.
• Complete income and expenditure assessments with tenants to help ensure they receive all benefits and support they are entitled to.
• Review introductory and flexible tenancies within required timescales and make informed decisions relating to tenancy matters.
• Investigate and process tenancy management requests including transfers, mutual exchanges and succession cases in line with legislation and policy.
• Investigate breaches of tenancy conditions and take appropriate action, including legal action where necessary.
• Manage cases involving anti-social behaviour, neighbour nuisance and tenancy-related disputes, working in partnership with agencies such as the police and social services.
• Prepare case files, witness statements and evidence bundles to support enforcement and court action where required.
• Promote tenant participation, engagement and equality of opportunity across the service.
• Work with residents and partner agencies to develop and maintain community agreements.
• Undertake estate inspections and health and safety checks, ensuring housing stock and communal areas are managed effectively and issues are addressed promptly.

ESSENTIAL REQUIREMENTS INCLUDE:

• A minimum of 2 years relevant experience in a customer-focused environment.
• An understanding of current housing issues and the local and national political and social context in which local authority housing services operate.
• The ability to encourage and support tenant participation and engagement.
• Confidence in dealing with financial matters, including basic income and expenditure work.
• A full current driving licence and access to a vehicle

A full JD is available upon request.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

Housing Officer (Fixed-Term Maternity Cover)

Salary: 41,349 per annum
Location: Hemel Hempstead, Hertfordshire
Hours: 35 hours per week, Monday to Friday, 9:00am to 5:00pm
Contract: Fixed-Term Contract (November 2026 to November 2027)

Make a Difference in Housing

At Hightown Housing Association, we believe everyone deserves a safe, secure home and the support they need to thrive. As a charitable housing association managing more than 9,000 homes across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire, we are committed to providing excellent housing and support services to our customers.

We are looking for an experienced and customer-focused Housing Officer to join our Housing team on a fixed-term maternity cover contract. This is a fantastic opportunity to play a key role in delivering outstanding housing management services while positively impacting the lives of our customers.

About the Role

As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service.

You will work closely with customers, colleagues and external partners to sustain tenancies, resolve issues, maintain thriving communities and ensure excellent service delivery across your portfolio.

Key responsibilities include:

• Managing a portfolio of tenancies from sign-up through to tenancy reviews and ongoing tenancy management.
• Dealing with tenancy breaches and taking appropriate action where required.
• Working closely with the Income Recovery team to address rent arrears and support customers in maintaining their tenancies.
• Responding to and resolving customer enquiries and complaints in a timely and professional manner.
• Managing cases involving Anti-Social Behaviour and other tenancy-related issues.
• Working with colleagues to ensure communities and properties are well maintained.
• Supporting resident engagement and ensuring customers have opportunities to influence services.
• Building effective partnerships with local authorities and external agencies.
• Acting as a specialist lead in an area of housing management, providing guidance and support to colleagues.

About You

We are looking for someone who is passionate about delivering excellent customer service and achieving positive outcomes for customers.

You will have:

• Previous experience in housing management.
• Knowledge of landlord and tenant law and housing-related legislation.
• Strong communication and relationship-building skills.
• The ability to manage a varied workload and make sound decisions independently.
• Experience of managing housing processes and systems.
• A proactive and solution-focused approach.
• Excellent organisational skills and attention to detail.
• A commitment to providing high-quality services and putting customers first.

A full UK driving licence and access to a vehicle are essential for this role.

What We Offer

In return for your dedication and expertise, we offer an excellent benefits package including:

• 33 days annual leave (including Bank Holidays), increasing with service
• Annual performance-related salary bonus
• Monthly attendance bonus
• Blue Light Card membership
• On-site gym access
• Competitive pension scheme
• Ongoing learning and development opportunities

Ready to Apply?

If you are an experienced housing professional who is passionate about delivering excellent services and making a meaningful difference to people's lives, we would love to hear from you.

Please note: This role is subject to an enhanced DBS check.

Apply today and join Hightown Housing Association as our next Housing Officer.

We shortlist on an ongoing basis and may close the advert early.

BDS Recruitment are looking for a Housing Officer covering the Hounslow area. This is a hybrid role with travel to the office in Hammersmith and potential for 1 day working from home.

This is a full-time role on a temporary ongoing basis in the first instance.

Pay rate from 23.07 PAYE, 30.50 Umbrella

The main role is to take ownership of the schemes under your management, you ensure that the basics, including repairs, cleaning, and grounds maintenance, are executed with excellence. You will enhance this be really understanding your residents and delivering on their needs.

• Be a service charge expert, effectively setting and managing budgets and communicating with residents.
• Dealing with tenancies & anti-social behaviours.
• Develop a thorough local knowledge of residents and community issues and contribute to feeding this into appropriate meetings/agencies.
• Undertake estate inspections to ensure places are maintained to a high standard ensuring compliance with health and safety regulations.

Previous experience of housing is essential

We are recruiting on behalf of a well-established housing organisation for an experiencedHousing Officerto join their team covering Bournemouth, Christchurch and Poole.

This is a varied and rewarding opportunity for aHousing Officerwho enjoys working directly with customers, managing complex housing issues and making a visible difference within local communities click apply for full job details

An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Newark. You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsi click apply for full job details

We are very pleased to be working alongside our client on an exclusive agency basis as they seek to recruit a Housing Officer to take over the position from a long term staff member who is soon to retire.

Housing Officer

Haywards Heath with parking available for all staff on site

Full time permanent role - Monday - Thursday and Friday . Office and site based role.

Salary £45000 (could be slightly higher depending on experience) plus very good all round company benefits, including private health insurance after successful completion of the probationary period, good pension scheme, 30 days holiday plus all bank holidays and Christmas shutdown!

This is an excellent long term career opportunity for a candidate with a housing association or social housing background to work within a first class organisation. This role is a varied and autonomous position with real responsibility.

The role - Housing Officer

An excellent opportunity has arisen for an experienced Housing Manager to join a well-established and community-focused organisation. Reporting directly to the Chief Executive, you will take responsibility for the day-to-day management of housing services, ensuring a high-quality service is delivered to residents while maintaining compliance with housing regulations and best practice.

This is a varied, hands-on role that would suit an experienced Housing Officer ready to step up or an established Housing Manager looking for a role within a smaller organisation where they can make a real impact.

Company will pay for level 4 housing management qualification if not already held.

Key duties and responsibilities

• Manage the day-to-day operations of the Housing Department.
• Lead on housing applications, assessments, allocations and lettings processes.
• Prepare and present applications at Lettings & Allocation Committee meetings.
• Conduct tenancy audits and annual resident visits.
• Visit new tenants and transfer applicants following tenancy commencement.
• Provide advice and support to residents, resolving tenancy-related queries and issues.
• Manage rent arrears and oversee arrears recovery procedures.
• Lead on Anti-Social Behaviour (ASB) case management and tenancy enforcement.
• Prepare documentation for any court proceedings and attend court hearings where required.
• Work closely with support agencies and external stakeholders to support residents.
• Liaise with the Property Services Manager regarding void properties, pre-void inspections and re-letting processes.
• Maintain accurate housing management records, databases and reporting systems.
• Complete statutory and regulatory returns
• Administer annual rent reviews and resident communications.
• Support wider operational and administrative activities across the organisation

Experience, skills and competencies required:

• Previous experience within a Housing Association, Registered Provider or social housing environment.
• Strong knowledge of tenancy management, allocations, rent arrears and ASB management.
• Experience dealing with vulnerable residents and external support organisations.
• Good understanding of housing legislation and regulatory requirements.
• Experience preparing reports and attending formal meetings.
• Excellent communication and relationship-building skills.
• Competent IT skills
• The confidence to work autonomously and take ownership of a broad housing remit.

For more information regarding this excellent Housing Officer opportunity, please apply now! Short-listing will take place soon - don't miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job