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Housing and Support Officer

Location: Guildford
Salary: 28,000 p.a. + benefits + on call allowances
Hours: Full time - 37 hours per week

Make a real difference in vulnerable people's lives whilst building a rewarding career in housing and support. Transform this opportunity into your chance to empower clients towards independence every single day.

About Transform Housing & Support

We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, in parts of Berkshire, West Sussex and the London Borough of Sutton.

We're a place where people make a difference to clients' lives, feel valued and are supported. We have a strong sense of social responsibility and our values - respect, empowerment, responsibility and excellence - guide everything we do.

What You'll Be Doing

You'll work as part of a dedicated team, supporting clients daily to resolve problems and achieve positive outcomes. Your role combines meaningful support work with practical housing management.

• Act as keyworker to named clients, helping them live as independently as possible
• Assist clients to meet personalised support plans and access community services
• Carry out housing management activities including rent collection and tenancy management
• Conduct risk assessments and health and safety checks
• Report maintenance issues and ensure client safety

• Ability to develop non-judgmental professional relationships with clients
• Strong time management skills, delivering outcomes and meeting deadlines
• Computer literacy (Excel, Word, Outlook and Internet)

• 28 days annual leave per annum, plus bank holidays (pro rata for part time)
• An additional 1 day (pro rata) per annum wellbeing day
• A defined contribution pension scheme
• Training and development opportunities
• Interest-free staff loans
• Flexible working options
• The opportunity to buy or sell up to five days annual leave per holiday year
• Life assurance cover

Housing Officer

Greenham Hybrid Working
32,000 - 40,000 per annum Permanent, Full Time

Our client is seeking a Housing Officer to join their established housing team. Based from the Greenham office one day per week, you'll enjoy a varied role combining home working, office-based work, and regular community visits.

The Role:

• Deliver tenancy, leasehold, and neighbourhood management services.
• Act as a key point of contact for customers, providing a high-quality service.
• Build strong relationships with local authorities, community groups, and partner agencies.
• Support neighbourhood improvements and help shape services based on customer feedback.
• Maintain accurate records and ensure compliance with relevant policies and regulations.

What we're looking for:

• Experience in tenancy, leasehold, or neighbourhood management.
• Strong communication and problem-solving skills.
• Ability to build positive relationships with customers and stakeholders.
• Good understanding of landlord services and housing management.
• Confident using digital systems and Microsoft Office.
• Full UK driving licence and access to your own vehicle.

If you're passionate about delivering excellent housing services and making a positive impact within local communities, we'd love to hear from you.

BDS Recruitment are looking for a Housing Officer covering the Hounslow area. This is a hybrid role with travel to the office in Hammersmith and potential for 1 day working from home.

This is a full-time role on a temporary ongoing basis in the first instance.

Pay rate from 23.07 PAYE, 30.50 Umbrella

The main role is to take ownership of the schemes under your management, you ensure that the basics, including repairs, cleaning, and grounds maintenance, are executed with excellence. You will enhance this be really understanding your residents and delivering on their needs.

• Be a service charge expert, effectively setting and managing budgets and communicating with residents.
• Dealing with tenancies & anti-social behaviours.
• Develop a thorough local knowledge of residents and community issues and contribute to feeding this into appropriate meetings/agencies.
• Undertake estate inspections to ensure places are maintained to a high standard ensuring compliance with health and safety regulations.

Previous experience of housing is essential

Housing Officer (Fixed-Term Maternity Cover)

Salary: 41,349 per annum
Location: Hemel Hempstead, Hertfordshire
Hours: 35 hours per week, Monday to Friday, 9:00am to 5:00pm
Contract: Fixed-Term Contract (November 2026 to November 2027)

Make a Difference in Housing

At Hightown Housing Association, we believe everyone deserves a safe, secure home and the support they need to thrive. As a charitable housing association managing more than 9,000 homes across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire, we are committed to providing excellent housing and support services to our customers.

We are looking for an experienced and customer-focused Housing Officer to join our Housing team on a fixed-term maternity cover contract. This is a fantastic opportunity to play a key role in delivering outstanding housing management services while positively impacting the lives of our customers.

About the Role

As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service.

You will work closely with customers, colleagues and external partners to sustain tenancies, resolve issues, maintain thriving communities and ensure excellent service delivery across your portfolio.

Key responsibilities include:

• Managing a portfolio of tenancies from sign-up through to tenancy reviews and ongoing tenancy management.
• Dealing with tenancy breaches and taking appropriate action where required.
• Working closely with the Income Recovery team to address rent arrears and support customers in maintaining their tenancies.
• Responding to and resolving customer enquiries and complaints in a timely and professional manner.
• Managing cases involving Anti-Social Behaviour and other tenancy-related issues.
• Working with colleagues to ensure communities and properties are well maintained.
• Supporting resident engagement and ensuring customers have opportunities to influence services.
• Building effective partnerships with local authorities and external agencies.
• Acting as a specialist lead in an area of housing management, providing guidance and support to colleagues.

About You

We are looking for someone who is passionate about delivering excellent customer service and achieving positive outcomes for customers.

You will have:

• Previous experience in housing management.
• Knowledge of landlord and tenant law and housing-related legislation.
• Strong communication and relationship-building skills.
• The ability to manage a varied workload and make sound decisions independently.
• Experience of managing housing processes and systems.
• A proactive and solution-focused approach.
• Excellent organisational skills and attention to detail.
• A commitment to providing high-quality services and putting customers first.

A full UK driving licence and access to a vehicle are essential for this role.

What We Offer

In return for your dedication and expertise, we offer an excellent benefits package including:

• 33 days annual leave (including Bank Holidays), increasing with service
• Annual performance-related salary bonus
• Monthly attendance bonus
• Blue Light Card membership
• On-site gym access
• Competitive pension scheme
• Ongoing learning and development opportunities

Ready to Apply?

If you are an experienced housing professional who is passionate about delivering excellent services and making a meaningful difference to people's lives, we would love to hear from you.

Please note: This role is subject to an enhanced DBS check.

Apply today and join Hightown Housing Association as our next Housing Officer.

We shortlist on an ongoing basis and may close the advert early.

4Recruitment Services are seeking a Housing Officer to join our clients Housing Services team based in Rugby.

As a Housing Officer, you will work as part of a multi-functional housing team to provide an effective, seamless and responsive service that supports tenants, sustains tenancies and contributes to the delivery of the Council s housing objectives and wider priorities. You will be responsible for managing a varied caseload and working closely with tenants, colleagues and partner agencies to resolve housing issues, tackle anti-social behaviour, support vulnerable residents and help maintain safe, sustainable communities.

About the role

The Housing Officer will provide a comprehensive housing management service for tenants living in the Council s general needs properties. You will be responsible for a wide range of tenancy management functions, ensuring services are delivered in line with housing legislation, Council policies and procedures, and the Housing Strategy.

You will provide advice, guidance and support to tenants and members of the public through office interviews, home visits, telephone calls, correspondence and email, with a strong emphasis on customer care and service quality.

The postholder will also work closely with internal departments and external partner organisations to help sustain tenancies, support vulnerable tenants, resolve tenancy issues and improve outcomes for residents and communities.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Deliver a housing management service to tenants of the Council s general needs properties.
• Provide advice, information and assistance to tenants and members of the public through a range of contact channels, including face-to-face, telephone, email and written correspondence.
• Support new tenants during the settling-in period, including carrying out settling-in visits within four weeks of tenancy start.
• Work with internal teams and external agencies to support tenancy sustainment and coordinate appropriate support packages for tenants.
• Refer tenants to specialist income officers where appropriate for rent support, income maximisation and rent recovery advice.
• Complete income and expenditure assessments with tenants to help ensure they receive all benefits and support they are entitled to.
• Review introductory and flexible tenancies within required timescales and make informed decisions relating to tenancy matters.
• Investigate and process tenancy management requests including transfers, mutual exchanges and succession cases in line with legislation and policy.
• Investigate breaches of tenancy conditions and take appropriate action, including legal action where necessary.
• Manage cases involving anti-social behaviour, neighbour nuisance and tenancy-related disputes, working in partnership with agencies such as the police and social services.
• Prepare case files, witness statements and evidence bundles to support enforcement and court action where required.
• Promote tenant participation, engagement and equality of opportunity across the service.
• Work with residents and partner agencies to develop and maintain community agreements.
• Undertake estate inspections and health and safety checks, ensuring housing stock and communal areas are managed effectively and issues are addressed promptly.

ESSENTIAL REQUIREMENTS INCLUDE:

• A minimum of 2 years relevant experience in a customer-focused environment.
• An understanding of current housing issues and the local and national political and social context in which local authority housing services operate.
• The ability to encourage and support tenant participation and engagement.
• Confidence in dealing with financial matters, including basic income and expenditure work.
• A full current driving licence and access to a vehicle

A full JD is available upon request.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

Housing Officer

Rugby

£22.54 - £24.78ph

4 days working from the office - 1 day remote working

PURPOSE OF THE JOB

• The main responsibilities of the post are to provide all housing management functions of the Council as far as they affect tenants to achieve the Council s housing objectives and the priorities of the Council.
• To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service.
• To contribute as a member of the wider team in creating a positive working environment.
• To ensure that customer care is maintained to the agreed standards according to the Council s purpose, aims and values.

RESPONSIBILITIES

• Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.
• Liaise with the Senior Housing Officer and Housing Services Team Leader and other Officers of Rugby Borough Council, to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems.
• Liaise with and support new tenants in the settling in period and visit within four weeks of their moving into the property to complete a Settling in Visit.
• Work with internal departments and external organisations to ensure where possible tenancies are sustained through a multi-agency approach and individual support packages.

To find out more information please contact (url removed)

Recruitment is done in line with safe recruitment practices.

We are an equal opportunity agency

Housing Officer
Temporary, 3 months+
25 Umbrella
Manchester

Hamilton Woods Associates are currently recruiting for a Housing Officer on a temporary basis, to join an organisation based in Manchester.

Duties of the Housing Officer role will include, but is not limited to:

• Delivering an effective housing management service, including tenancy management and enforcement
• Supporting the delivery of an effective income collection service where needed
• Dealing with elements of ASB
• Undertaking an effective lettings service where needed
• Ensuring neighbourhoods are safe and clean

The successful candidate for the Housing Officer will have:

• Enhanced DBS
• Full UK Driving Licence

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Housing Resolutions Officer

Brent

£28.19ph

Full time Hybrid

• To visit households in temporary accommodation to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs and aspirations, their priority on the Housing Register and ability to sustain other options, including intermediate housing options and private rented accommodation.
• To work with the Social Housing Assessment and Lettings team to monitor biding activity across households in temporary accommodation and offer support to those households who require assistance, in order to help them make informed choices about their future housing.
• To signpost/refer households in temporary accommodation to other agencies as required, including employment and training providers, supported housing services, children s services or adult care.
• To assist homeless households in temporary accommodation deal with the effects of the welfare reforms by provide advice and assistance on employment opportunities and benefit entitlement.

To find out more information please contact (url removed)

Recruitment is done in line with safe recruitment practices.

We are an equal opportunity agency

Rocasa Consulting are looking to recruit a Temporary Housing Officer to work 30 Hours per week over 4 Days in Bristol paying up to 17.37ph inc hol Pay PAYE.

The role:

Managing a designated patch of properties within apartment blocks. Working with residents who have varying housing needs, to sustain their tenancy. Contributing to making a difference in housing, by creating a positive environment for customers to enjoy their homes.

WORKING HOURS: 30 hours per week

DUTIES INCLUDE:

• Managing void properties, ensuring they are re-let within set time frames.
• Accessing new Housing applicants.
• Conducting viewings and sign ups.
• Completing new tenancy visits.
• Effectively managing tenancy breaches including anti-social behaviour.
• Maintaining good relationships with our partner organisations and agents.
• Completing referrals to external agencies.
• Property inspections.

SKILLS, EXPERIENCE & ATTITUDE

Essential

• Confident with excellent written and verbal communication skills.
• Highly organised and able to prioritise a varied workload.
• Ability to deal with challenging situations.
• Good knowledge of tenancies.
• Experience in residential lettings.
• A can-do attitude to problem solving.

Desirable

• Previous experience working in social housing.
• Chartered Institute of Housing qualification.
• Good knowledge of Safeguarding.

• To carry out specific tasks required by your Regional Manager/ Director of Housing.
• To facilitate good relationships across all departments and sister companies.
• To demonstrate and actively encourage a good team spirit, positive environment and motivated department at all times
• To be approachable and empathetic to all internally and externally.
• To be responsible with your time keeping at all times

4Recruitment Services are seeking to recruit a Community Housing Officer for our client based in Dudley.

Purpose of Role:

• To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders.
• To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates.
• To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services.

Duties include:

• Manage a designated housing patch, acting as the main frontline contact for tenants and residents on tenancy and estate management matters.
• Provide advice, guidance, and support to customers in line with tenancy agreements, policies, and procedures.
• Manage tenancy compliance, including home visits, tenancy reviews, estate inspections, and proactive estate management.
• Investigate and respond to customer enquiries, complaints, compliments, and service issues promptly and effectively.
• Identify and manage breaches of tenancy conditions, including anti-social behaviour, taking appropriate enforcement action where required.
• Work with vulnerable residents and manage complex cases, coordinating support from relevant teams and external agencies to help sustain tenancies.
• Carry out estate walkabouts and inspections, identifying health and safety concerns, repairs, environmental issues, and improvements required.
• Support residents through challenging circumstances, including domestic abuse, bereavement, relationship breakdown, and changes in health or personal circumstances.
• Promote resident involvement and community engagement by building positive relationships with tenants, resident groups, local stakeholders, and partner agencies.
• Work collaboratively with colleagues and external organisations to improve neighbourhoods and enhance the customer experience.

Essential Requirements:

• Previous experience within housing, tenancy management, estate management, or a similar customer-focused role.
• Knowledge and understanding of tenancy agreements, housing policies, procedures, and relevant legislation.
• Experience of managing tenancy issues, including anti-social behaviour, tenancy breaches, and complex casework.
• Experience of undertaking home visits, estate inspections, and working within local communities.
• Full UK driving licence and access to a vehicle is essential, as the role requires travel across a designated housing patch.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)