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Senior Housing Officer (known as Neighbourhood Services Manager)

£34,796 rising to £36,627 (At 2 years, subject to satisfactory performance)

Salford / Manchester

Permanent,Full Time

NEIGHBOURHOOD SERVICES MANAGER

As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties click apply for full job details

Senior Housing Officer (Know as Neighbourhood Services Manager)

Salary£34,795 rising to £36,626 (At 2 years, subject to satisfactory performance)

Head Office - Didsbury - Covering Wythenshawe

NEIGHBOURHOOD SERVICES MANAGER

As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties click apply for full job details

Housing Officer
Temporary, 3 months+
25 Umbrella
Manchester

Hamilton Woods Associates are currently recruiting for a Housing Officer on a temporary basis, to join an organisation based in Manchester.

Duties of the Housing Officer role will include, but is not limited to:

• Delivering an effective housing management service, including tenancy management and enforcement
• Supporting the delivery of an effective income collection service where needed
• Dealing with elements of ASB
• Undertaking an effective lettings service where needed
• Ensuring neighbourhoods are safe and clean

The successful candidate for the Housing Officer will have:

• Enhanced DBS
• Full UK Driving Licence

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Housing Officer

Rugby

£22.54 - £24.78ph

4 days working from the office - 1 day remote working

PURPOSE OF THE JOB

• The main responsibilities of the post are to provide all housing management functions of the Council as far as they affect tenants to achieve the Council s housing objectives and the priorities of the Council.
• To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service.
• To contribute as a member of the wider team in creating a positive working environment.
• To ensure that customer care is maintained to the agreed standards according to the Council s purpose, aims and values.

RESPONSIBILITIES

• Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.
• Liaise with the Senior Housing Officer and Housing Services Team Leader and other Officers of Rugby Borough Council, to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems.
• Liaise with and support new tenants in the settling in period and visit within four weeks of their moving into the property to complete a Settling in Visit.
• Work with internal departments and external organisations to ensure where possible tenancies are sustained through a multi-agency approach and individual support packages.

To find out more information please contact (url removed)

Recruitment is done in line with safe recruitment practices.

We are an equal opportunity agency

4Recruitment Services are seeking a Housing Officer to join our clients Housing Services team based in Rugby.

As a Housing Officer, you will work as part of a multi-functional housing team to provide an effective, seamless and responsive service that supports tenants, sustains tenancies and contributes to the delivery of the Council s housing objectives and wider priorities. You will be responsible for managing a varied caseload and working closely with tenants, colleagues and partner agencies to resolve housing issues, tackle anti-social behaviour, support vulnerable residents and help maintain safe, sustainable communities.

About the role

The Housing Officer will provide a comprehensive housing management service for tenants living in the Council s general needs properties. You will be responsible for a wide range of tenancy management functions, ensuring services are delivered in line with housing legislation, Council policies and procedures, and the Housing Strategy.

You will provide advice, guidance and support to tenants and members of the public through office interviews, home visits, telephone calls, correspondence and email, with a strong emphasis on customer care and service quality.

The postholder will also work closely with internal departments and external partner organisations to help sustain tenancies, support vulnerable tenants, resolve tenancy issues and improve outcomes for residents and communities.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Deliver a housing management service to tenants of the Council s general needs properties.
• Provide advice, information and assistance to tenants and members of the public through a range of contact channels, including face-to-face, telephone, email and written correspondence.
• Support new tenants during the settling-in period, including carrying out settling-in visits within four weeks of tenancy start.
• Work with internal teams and external agencies to support tenancy sustainment and coordinate appropriate support packages for tenants.
• Refer tenants to specialist income officers where appropriate for rent support, income maximisation and rent recovery advice.
• Complete income and expenditure assessments with tenants to help ensure they receive all benefits and support they are entitled to.
• Review introductory and flexible tenancies within required timescales and make informed decisions relating to tenancy matters.
• Investigate and process tenancy management requests including transfers, mutual exchanges and succession cases in line with legislation and policy.
• Investigate breaches of tenancy conditions and take appropriate action, including legal action where necessary.
• Manage cases involving anti-social behaviour, neighbour nuisance and tenancy-related disputes, working in partnership with agencies such as the police and social services.
• Prepare case files, witness statements and evidence bundles to support enforcement and court action where required.
• Promote tenant participation, engagement and equality of opportunity across the service.
• Work with residents and partner agencies to develop and maintain community agreements.
• Undertake estate inspections and health and safety checks, ensuring housing stock and communal areas are managed effectively and issues are addressed promptly.

ESSENTIAL REQUIREMENTS INCLUDE:

• A minimum of 2 years relevant experience in a customer-focused environment.
• An understanding of current housing issues and the local and national political and social context in which local authority housing services operate.
• The ability to encourage and support tenant participation and engagement.
• Confidence in dealing with financial matters, including basic income and expenditure work.
• A full current driving licence and access to a vehicle

A full JD is available upon request.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

Housing Officer (Fixed-Term Maternity Cover)

Salary: 41,349 per annum
Location: Hemel Hempstead, Hertfordshire
Hours: 35 hours per week, Monday to Friday, 9:00am to 5:00pm
Contract: Fixed-Term Contract (November 2026 to November 2027)

Make a Difference in Housing

At Hightown Housing Association, we believe everyone deserves a safe, secure home and the support they need to thrive. As a charitable housing association managing more than 9,000 homes across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire, we are committed to providing excellent housing and support services to our customers.

We are looking for an experienced and customer-focused Housing Officer to join our Housing team on a fixed-term maternity cover contract. This is a fantastic opportunity to play a key role in delivering outstanding housing management services while positively impacting the lives of our customers.

About the Role

As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service.

You will work closely with customers, colleagues and external partners to sustain tenancies, resolve issues, maintain thriving communities and ensure excellent service delivery across your portfolio.

Key responsibilities include:

• Managing a portfolio of tenancies from sign-up through to tenancy reviews and ongoing tenancy management.
• Dealing with tenancy breaches and taking appropriate action where required.
• Working closely with the Income Recovery team to address rent arrears and support customers in maintaining their tenancies.
• Responding to and resolving customer enquiries and complaints in a timely and professional manner.
• Managing cases involving Anti-Social Behaviour and other tenancy-related issues.
• Working with colleagues to ensure communities and properties are well maintained.
• Supporting resident engagement and ensuring customers have opportunities to influence services.
• Building effective partnerships with local authorities and external agencies.
• Acting as a specialist lead in an area of housing management, providing guidance and support to colleagues.

About You

We are looking for someone who is passionate about delivering excellent customer service and achieving positive outcomes for customers.

You will have:

• Previous experience in housing management.
• Knowledge of landlord and tenant law and housing-related legislation.
• Strong communication and relationship-building skills.
• The ability to manage a varied workload and make sound decisions independently.
• Experience of managing housing processes and systems.
• A proactive and solution-focused approach.
• Excellent organisational skills and attention to detail.
• A commitment to providing high-quality services and putting customers first.

A full UK driving licence and access to a vehicle are essential for this role.

What We Offer

In return for your dedication and expertise, we offer an excellent benefits package including:

• 33 days annual leave (including Bank Holidays), increasing with service
• Annual performance-related salary bonus
• Monthly attendance bonus
• Blue Light Card membership
• On-site gym access
• Competitive pension scheme
• Ongoing learning and development opportunities

Ready to Apply?

If you are an experienced housing professional who is passionate about delivering excellent services and making a meaningful difference to people's lives, we would love to hear from you.

Please note: This role is subject to an enhanced DBS check.

Apply today and join Hightown Housing Association as our next Housing Officer.

We shortlist on an ongoing basis and may close the advert early.

BDS Recruitment are looking for a Housing Officer covering the Hounslow area. This is a hybrid role with travel to the office in Hammersmith and potential for 1 day working from home.

This is a full-time role on a temporary ongoing basis in the first instance.

Pay rate from 23.07 PAYE, 30.50 Umbrella

The main role is to take ownership of the schemes under your management, you ensure that the basics, including repairs, cleaning, and grounds maintenance, are executed with excellence. You will enhance this be really understanding your residents and delivering on their needs.

• Be a service charge expert, effectively setting and managing budgets and communicating with residents.
• Dealing with tenancies & anti-social behaviours.
• Develop a thorough local knowledge of residents and community issues and contribute to feeding this into appropriate meetings/agencies.
• Undertake estate inspections to ensure places are maintained to a high standard ensuring compliance with health and safety regulations.

Previous experience of housing is essential

An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Newark. You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsi click apply for full job details

Join Our Team as a Contingency Housing Officer in Liverpool!

Pay rate : 13.60

Hours: 4 on, 4 off , day AND night shifts. 7am to 7pm and 7pm to 7am.

Are you passionate about helping others and making a difference in your community? We are looking for a motivated and cheerful Contingency Housing Officer to join our dynamic team in Liverpool on a temporary contract! This is an exciting opportunity to play a crucial role in providing essential housing support to those in need.

What You'll Do:
As a Contingency Housing Officer, you will be at the forefront of our housing services, ensuring that individuals and families have access to safe and secure accommodations. Your role will include:

• Assessing housing needs and providing tailored advice to clients.
• Coordinating temporary housing solutions and support services.
• Collaborating with local authorities, charities, and housing providers.
• Keeping accurate records and maintaining case files.
• Conducting follow-ups to ensure ongoing support and satisfaction.
• Promoting awareness of available housing options and resources.

Who We're Looking For:
We want someone who is not only qualified but also brings a spark of positivity to our team! You should possess:

• Experience in housing services, social work, or a related field.
• Strong communication skills and the ability to build rapport with clients.
• A proactive approach to problem-solving and a compassionate mindset.
• Excellent organisational skills and attention to detail.
• A commitment to promoting equality and diversity in housing.

Why Join Us?

• Make a Difference: Your work will directly impact the lives of individuals and families in Liverpool
• Supportive Environment: Join a team of like-minded professionals who are dedicated to helping each other grow and succeed.
• Flexibility: Enjoy a temporary role that offers you the chance to showcase your skills while making a real difference.
• Community Engagement: Work closely with local partners and stakeholders, fostering relationships that enhance community well-being.

What's in It for You?

• Competitive salary and benefits.
• Opportunities for professional development and training.
• A vibrant workplace culture that values teamwork and innovation.
• The chance to be a part of meaningful projects that shape the future of housing in our community.

Ready to Take the Next Step?
If you're enthusiastic about contributing to public services and making a positive impact, we'd love to hear from you! Send us your CV and a cover letter detailing your experience and why you'd be a perfect fit for this role.

Join us in creating a brighter future for our community! Apply today and become a vital part of our mission to provide safe and supportive housing for all.

We value diversity and encourage applications from all backgrounds. Together, let's build a better tomorrow!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We are recruiting on behalf of a well-established and highly regarded housing organisation for an Intensive Housing Officer to join its Adult Supported Housing team.

This is an excellent opportunity for someone with experience in supported housing, intensive housing management, housing-related support or community-based support, who is passionate about helping adults with mental health needs, learning disabilities and other complex needs maintain their independence, wellbeing and tenancy.

You will provide structured, person-centred and outcome-focused support to residents, ensuring that support is delivered safely, consistently and in line with agreed support plans and organisational procedures.

The role

As an Intensive Housing Officer, you will:

• Deliver planned Intensive Housing Management (IHM) and housing-related support to residents.

• Support adults with mental health needs, learning disabilities and other complex needs.

• Contribute to assessments, support plans, reviews and resident outcome monitoring.

• Maintain accurate and timely case notes, contact records and support evidence.

• Promote independence, tenancy sustainment, engagement and positive resident outcomes.

• Identify and appropriately escalate safeguarding concerns, changes in risk, incidents and welfare concerns.

• Work closely with residents, families, colleagues, care providers and external partner agencies.

• Attend service locations, local authority meetings, partner meetings and stakeholder forums as required.

• Use case-management and ICT systems effectively while maintaining high standards of data protection and confidentiality.

• Follow and embed organisational approaches to resident journeys, recording standards and service improvement.

About you

We are looking for someone who has:

• Previous experience in supported housing, housing-related support, Intensive Housing Management or community-based support.

• Experience supporting adults with mental health needs, learning disabilities or other complex needs.

• Experience maintaining high-quality case records, support notes, risk information and outcome evidence.

• A good understanding of safeguarding, risk management and tenancy sustainment.

• Experience working collaboratively with residents, families, colleagues and external agencies.

• Strong communication and relationship-building skills.

• The ability to work independently, organise your workload and manage competing priorities.

• Good IT and case-management skills, with a strong focus on accurate record keeping.

• A person-centred, strengths-based approach to supporting residents.

A Level 3 qualification in housing, health and social care, community support or a related discipline would be desirable, although equivalent relevant experience will be considered.

Additional qualifications or experience in CIH, safeguarding, mental health, health and social care, supported/exempt accommodation or tenancy sustainment would also be advantageous.

Why apply?

This is a fantastic opportunity to join a respected housing organisation where you can make a genuine difference to the lives of residents.

You will be joining a supportive team and working within a service that is committed to resident independence, high-quality support, safeguarding and positive outcomes.

If you have experience in supported housing or mental-health services and are looking for a role where your work can have a meaningful impact, we would be keen to hear from you.

Apply now to be considered for this opportunity.