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SEND Customer Services & Complaints Officer
&#(phone number removed); Macclesfield Grade 9
We Do Social Work

We Do Social Work is recruiting for a SEND Customer Services & Complaints Officer to join Cheshire East Council's SEND Service.

This is an excellent opportunity for an experienced professional with strong customer service, complaints handling and administrative skills to support the delivery of high-quality SEND services. The role involves managing SEND complaints, compliments and enquiries, coordinating responses to Freedom of Information and Data Protection requests, liaising with the Local Government Ombudsman, producing performance reports, and supporting continuous service improvement.

The ideal candidate will have experience working within a statutory or local authority environment, excellent communication and organisational skills, and a good understanding of SEND legislation, complaints processes and customer service standards.

If you're passionate about delivering excellent service and making a positive impact for children, young people and families, we'd love to hear from you.

Operations Manager
Permanent Glasgow 44,497 - 60,497

About the Role

We are seeking an experienced Operations Manager to lead operational delivery across a regulated manufacturing environment, ensuring facilities, people, systems, and processes are set up to support safe, efficient, and compliant operations.

Reporting to the Head of Operations, this is a key leadership role with responsibility for operational activities across the site, including production support, warehousing, facilities, and operational readiness. The successful candidate will play a critical role in maintaining operational excellence while helping shape future site capability through strategic planning, continuous improvement, and capital investment initiatives.

This is a highly visible role that requires someone who is proactive, solutions-focused, and able to deliver results while working effectively across multiple functions and stakeholders.

What You'll Be Responsible For:

Operational Leadership

• Lead day-to-day operational activities across the facility, ensuring safe, compliant, and efficient operations
• Manage and develop a team of operational staff, setting priorities, objectives, and performance expectations
• Ensure facilities, equipment, materials, and resources are available to support project and production delivery
• Drive a culture of accountability, continuous improvement, and operational excellence

Health, Safety & Compliance

• Take a leading role in maintaining site compliance with Health & Safety, quality, and regulatory requirements
• Ensure safe systems of work are developed, implemented, and continuously improved
• Promote a strong compliance culture within a highly regulated environment
• Support site readiness for audits and inspections as required

Facilities & Asset Management

• Oversee the effective operation and maintenance of site facilities and equipment
• Support operational planning to maximise facility utilisation and asset availability
• Contribute to future CAPEX planning and investment decisions
• Ensure equipment testing, maintenance, and accreditation activities remain compliant and up to date

Continuous Improvement

• Drive initiatives to improve operational performance, efficiency, and cost effectiveness
• Improve systems, processes, documentation, housekeeping, and resource management
• Identify opportunities to streamline operations and enhance service delivery
• Ensure lessons learned are captured and applied to future activities

Stakeholder Management

• Work closely with project teams, central functions, technical teams, and external suppliers
• Build strong relationships across the organisation to resolve challenges and deliver outcomes
• Influence stakeholders and navigate complex environments to achieve operational objectives
• Support the delivery of projects through effective planning and cross-functional collaboration

About You:
You are an experienced operations leader who enjoys taking ownership, solving problems, and driving delivery within regulated environments.
You'll bring:

• Proven operational management experience within a regulated industry
• Experience managing teams and operational activities in manufacturing or production environments
• Strong understanding of Health & Safety, quality, and compliance requirements
• Experience managing operational budgets, resources, and facility requirements
• Excellent stakeholder management and influencing skills
• A proactive, "can-do" approach with the confidence to make decisions and drive outcomes

Desirable (but not essential):

• Experience within pharmaceutical, food manufacturing, GMP, or similarly regulated environments
• NEBOSH or equivalent Health & Safety qualification
• Experience managing CAPEX projects or facility improvements
• Exposure to Lean, 5S, or continuous improvement methodologies

This role would suit someone who has operated in highly regulated sectors such as pharmaceuticals, food production, nuclear, advanced manufacturing, or similar environments where quality, compliance, and operational discipline are critical.

Why Join Us?

• Opportunity to lead operational delivery at a strategically important manufacturing facility
• Influence site operations, future improvements, and long-term capability plans
• Work in a collaborative environment with strong cross-functional support
• Flexible approach to working hours
• Competitive salary ( 44,497 - 60,497)

Location & Working Pattern

• Based primarily on-site in Glasgow
• High on-site presence expected, with occasional home working flexibility
• 37 hours per week
• Monday-Thursday: 08:30 - 17:00, Friday: 08:30 - 16:00
• Flexible working arrangements available around core business needs

The Opportunity
This is an excellent opportunity for an experienced operations professional to step into a highly influential role where you will help shape the future of site operations while leading teams, improving processes, and ensuring operational excellence within a regulated manufacturing environment.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Operations Manager

Location: Hemel Hempstead
Salary: 24,141 per annum (18.75 hours per week, job share - 2.5 days p/w)

Fixed Term Contract - 12 Months

Are you an experienced leader within care and supported housing, looking for a flexible opportunity that still allows you to make a meaningful impact? At Hightown Housing Association, we are looking for a Care and Supported Housing Operations Manager to join us on a job share basis and help shape high-quality services that truly make a difference.

At Hightown, we believe that everyone should have a home and the support they need to live fulfilled, independent lives. As part of our Care and Supported Housing team, you will play a vital role in overseeing a range of services, ensuring they are responsive, person-centred and consistently delivered to a high standard.

This is a fantastic opportunity for someone who thrives in a collaborative environment and is passionate about leading teams, driving service improvement and delivering positive outcomes for people across a range of support needs.

About the role

As a Care and Supported Housing Operations Manager, you will be responsible for the day-to-day management of multiple services, which may include registered care, supported living, supported housing and outreach provision.

You will:

• Lead and support Scheme and Service Managers to deliver safe, high-quality services
• Ensure compliance with regulatory standards, including Care Quality Commission requirements where applicable
• Oversee safeguarding, health and safety and risk management processes
• Drive service development, supporting new initiatives and continuous improvement
• Manage relationships with commissioners, professionals and key stakeholders
• Oversee staffing, performance management and workforce development
• Monitor budgets and ensure services operate within financial parameters
• Promote an inclusive and respectful culture

About you

You will bring strong operational management experience within care or supported housing, alongside a passion for developing teams and improving services.

You will also have:

• Experience working with vulnerable client groups
• Proven ability to lead, motivate and manage dispersed teams
• Strong understanding of regulatory frameworks within care and supported housing
• Experience managing performance, quality and service delivery
• Excellent communication, organisational and leadership skills
• A commitment to delivering person-centred, strengths-based support

Why join Hightown?

At Hightown, our values are at the heart of everything we do. We empower our colleagues to take ownership and drive positive change, giving you the autonomy to shape services and make a real impact. We treat everyone with respect, ensuring that both colleagues and the people we support feel valued and heard.

We are committed to inclusion, creating environments where diversity is embraced and people can thrive. You will work in true collaboration with colleagues, partners and service users to deliver the best possible outcomes. Above all, we lead with compassion, ensuring that every decision we make puts the wellbeing of people first.

Our benefits

We recognise the importance of supporting our colleagues, and we offer a comprehensive benefits package including:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service (Pro Rata)
• Workplace pension scheme and life assurance of three times your annual salary
• Annual bonus based on satisfactory performance
• Monthly attendance bonus
• Ongoing professional development and training to help you deliver outstanding support
• Employee assistance helpline
• Blue Light Card, providing access to discounts for local and national retailers

Additional information

This is a job share role working 2.5 days per week (18.75 hours). Flexibility is required to support service needs, including participation in an on-call rota where applicable.

We shortlist on an ongoing basis and may close the advert early

Operations Manager - Care Homes

Location: Lowestoft

Salary: 65,000

An exciting opportunity has arisen for an experienced Operations Manager to join a large elderly care provider overseeing a portfolio of residential and nursing homes.

The successful candidate will be responsible for driving operational performance, ensuring high standards of care and compliance, supporting Home Managers, and helping deliver excellent outcomes for residents and staff across the region.

This role would suit an experienced multi-site manager with a strong background within elderly care and a passion for quality improvement and people leadership.

• Oversee the day-to-day operational performance of multiple care homes.
• Support and mentor Home Managers to achieve strong compliance and quality outcomes.
• Ensure services operate in line with CQC regulations and industry standards.
• Monitor budgets, occupancy, staffing levels, and overall financial performance.
• Implement improvement plans and support homes through inspections and audits.
• Promote a positive culture focused on resident wellbeing, person-centred care, and staff development.
• Build strong relationships with residents, families, commissioners, and external professionals.
• Analyse KPI data and provide regular operational reports to senior leadership.
• Support recruitment, retention, and succession planning across services.

• Previous experience in an Operations Manager or multi-site management role within elderly care.
• Strong understanding of CQC regulations and compliance requirements.
• Experience managing budgets and improving operational performance.
• Excellent leadership, communication, and organisational skills.
• Ability to support, motivate, and develop management teams.
• Full UK driving licence required.

• Nurse qualified (RGN/RMN) beneficial but not essential.
• Experience overseeing both residential and nursing services.

• Competitive salary package
• Supportive senior leadership team
• Ongoing training and development
• Opportunity to join a growing care organisation
• Autonomy to make a genuine impact across services

Interested?

If you're ready to launch and lead this new branch with autonomy, support, and meaningful progression, I'd love to hear from you.

Apply now or send your CV referencing the job title and location to:

Premier Recruitment Solutions acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer, and all applications will be assessed solely on merit.

INDHEAL

Hospital Porter

Location: Norwich, Norfolk
Hours: 8:00am 8:00pm, 4 days on / 4 days off
Pay: £12.71 per hour

Select Recruitment Specialists are currently recruiting for a Hospital Porter to support the daily operations.

Duties include:

• Collecting and delivering linen around the centre.
• Managing the movement of waste in line with NHS procedures.
• Ensuring waste is correctly segregated and disposed of safely.
• Moving supplies and equipment between departments.
• Maintaining clean and organised storage areas.
• Supporting general porter duties when required.
• Carrying out manual handling tasks safely.
• Following infection control, health & safety and manual handling procedures.

Requirements:

• Physically fit and comfortable with manual handling.
• Reliable and dependable.
• Good communication skills.
• Able to work independently and as part of a team.
• Previous porter, warehouse or logistics experience is desirable.

If you are reliable, hard-working and looking for a stable role with a consistent shift pattern, we would love to hear from you. Apply today with Select Recruitment Specialists.

Operations Technician
Permanent Sedgefield 26,409 - 32,809

About the Role

We are seeking an Operations Technician to join a busy Operations team, supporting the day-to-day running of facilities, safety, quality, and operational activities across a highly regulated technical environment.

This is a varied and fast-paced role that sits at the heart of site operations. No two days are the same. One day you may be coordinating maintenance schedules and contractor visits, the next you could be supporting quality

documentation, communicating operational updates across the site, or helping to manage health and safety activities.
The successful candidate will play an important role in ensuring operations run smoothly by supporting processes, systems, facilities, and people across multiple buildings and technical teams.

This role would particularly suit:

• An experienced laboratory technician looking for a broader operational role
• An operations coordinator or administrator from a technical environment
• A proactive STEM graduate with strong organisational skills and an interest in operations, quality, or health & safety

What You'll Be Responsible For
Operations & Facilities Support

• Support the day-to-day running of site operations activities
• Coordinate maintenance, servicing, and contractor visits across laboratories and facilities
• Work closely with technical teams to schedule activities that minimise disruption to project work
• Support asset management and maintenance activities through business systems and processes

Quality & Compliance

• Support Quality Management System (QMS) activities and document control processes
• Assist with document updates, change requests, quality records, and operational documentation
• Help ensure operational processes are followed correctly and consistently
• Maintain accurate records and support quality reporting activities

Health, Safety & Environment (SHE)

• Support delivery of health, safety, and quality improvement activities
• Assist with incident reporting, action tracking, and SHE-related processes
• Contribute to the development of a positive safety culture
• Support compliance activities and the implementation of best practice procedures

Coordination & Communication

• Provide updates and communications to large stakeholder groups when required
• Coordinate meetings, actions, schedules, and operational activities
• Work closely with technical teams, facilities management, engineering teams, contractors, and administration functions
• Build strong relationships across the organisation to help resolve operational challenges quickly and effectively

Systems & Continuous Improvement

• Use systems such as Microsoft Office and D365 to support operational activities
• Support SharePoint, document management, and operational tracking systems
• Contribute to process improvements and the development of new operational ways of working
• Help maintain the smooth and efficient running of operations across the site

About You
You are organised, confident, proactive, and enjoy working in an environment where priorities can change quickly.
You'll bring:

• Experience working in an operational, technical, laboratory, facilities, or administrative environment
• Strong organisational and coordination skills
• Confidence working independently and taking ownership of tasks
• Excellent communication skills and the confidence to engage with a wide range of stakeholders
• Strong Microsoft Office skills, particularly Excel and Outlook
• A practical, common-sense approach to problem solving
• The ability to prioritise effectively and remain calm under pressure

Desirable (but not essential):

• Experience with Quality Management Systems (QMS)
• Exposure to D365 or similar business systems
• IOSH, NEBOSH, or Health & Safety knowledge
• Experience working within laboratory, scientific, engineering, manufacturing, or regulated environments
• Understanding of facilities management, maintenance coordination, or operational support activities

Why Join Us?

• Opportunity to work in a dynamic and varied operational role
• Exposure to quality, health & safety, facilities, and operational management activities
• Excellent development opportunity for someone looking to broaden their experience
• Collaborative and supportive team environment
• Competitive salary ( 26,409 - 32,809)

Location & Working Pattern

• Based on-site in Sedgefield
• Full-time permanent position
• Primarily supporting operational activities across multiple site buildings

The Opportunity

This role is ideal for someone who enjoys variety, takes ownership, and likes being the person who helps keep things running smoothly. Whether you're coming from a laboratory, facilities, operations, quality, or technical administration background, you'll have the opportunity to develop a broad operational skillset while making a genuine impact across the site.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Job Title: Facilities Operations Manager
Location: NW1

Industry: Private Fertility Clinic
Contract Type: Permanent, Full Time, 40 hours per week onsite
Salary: 32,000 - 35,000 per annum

Are you an enthusiastic Facilities Operations Manager looking for your next exciting challenge? If you thrive in a dynamic environment and want to play a vital role in ensuring a safe and compliant healthcare setting, then we want to hear from you!

About the Role
As the Facilities Operations Manager, you will be the backbone of our clinic, ensuring that everything runs smoothly and efficiently. Your day-to-day responsibilities will include:

Premises and Maintenance

• Overseeing planned and reactive maintenance across the building.
• Coordinating repairs to keep the clinic safe and fully functional.
• Scheduling maintenance activities to minimise disruption to patient care.

Supplier, Vendor, and Contractor Management

• Managing relationships with suppliers and contractors to ensure top-notch service.
• Maintaining accurate records of contracts and performance.

Equipment and Asset Management

• Overseeing the servicing and repair of office and laboratory equipment.
• Maintaining an up-to-date asset register for smooth operations.

Laboratory Environment Support

• Supporting laboratory environmental requirements and responding to critical alarms.

Health and Safety

• Leading health and safety initiatives, including risk assessments and compliance.
• Promoting a strong safety culture among staff and visitors.

Business Continuity and Compliance

• Developing plans for critical systems and ensuring compliance with regulatory bodies.

Administration and Procurement

• Providing administrative support and managing procurement to keep operations running seamlessly.

Budget and Reporting

• Managing the facilities budget and reporting regularly on compliance and supplier performance.

Who You Are
You are a proactive and detail-oriented individual with:

• Experience in facilities or operations management within a healthcare or regulated environment.
• A strong track record of managing vendors and contractors efficiently.
• Hands-on maintenance experience and knowledge of health and safety legislation.
• Excellent administrative and organisational skills, with the ability to juggle multiple tasks.
• Budget management experience and a calm demeanour under pressure.
• A willingness to achieve IOSH Managing Safely certification during your probation period.

Desirable Qualifications

• Experience in a fertility clinic or CQC/HFEA regulated setting.
• NEBOSH certification or an engineering/facilities management background.
• Familiarity with cryogenic storage and controlled laboratory environments.

Why Join Us?
At our client's clinic, you will be part of a dedicated team that is committed to providing excellent patient care. This is your chance to make a real impact in the healthcare sector while developing your skills in a supportive environment.

Working Pattern

• Full-time, Monday to Friday, with occasional flexibility for testing and contractor visits.

If you are ready to take on this exciting opportunity and contribute to a vital healthcare service, we'd love to hear from you! Apply now and become part of a team that values your expertise and dedication!

To Apply:
Send your CV and a cover letter detailing your experience and motivation for the role to us today!

Join us in making a difference - your journey starts here!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Your new company
You'll be joining an exciting London-based biotech company developing next-generation therapeutics as they go into their next phase of growth. As one of the earliest operational hires, you will play a critical role in building the company's laboratory infrastructure while establishing the external CRO partnerships that will underpin future preclinical development activities.

Your new role
As the Lab & CRO Operations Manager, you will be responsible for establishing and managing laboratory operations while providing oversight of outsourced preclinical studies. This is a highly visible role combining laboratory management, vendor oversight, project coordination, and operational leadership. This is a permanent role. Working closely with the company's senior leadership.

Key responsibilities include:

• Leading the buildout of a new laboratory, including equipment procurement, facility setup, safety processes, and operational readiness
• Managing laboratory operations, inventory, consumables, equipment maintenance, calibration, and documentation
• Establishing and maintaining SOPs and operational processes to support scientific activities
• Overseeing relationships with CRO partners supporting cell biology, in vivo, biodistribution, and toxicology studies
• Coordinating study timelines, data transfer, sample logistics, and reporting between CROs and internal teams
• Providing quality oversight to ensure studies meet protocol requirements, timelines, and data quality standards
• Managing budgets, procurement activities, vendor negotiations, and service contracts
• Supporting vendor selection and evaluation for new outsourcing partnerships
• Ensuring compliance with laboratory safety requirements and BSL-2 standards

What you'll need to succeed
A successful candidate will bring a combination of laboratory operations expertise, strong organisational skills, and experience managing external partners.

• MSc or PhD (or equivalent experience) in Biology, Biochemistry, Pharmacology, or a related life sciences discipline
• Experience managing molecular biology, cell biology, or translational research laboratories
• Proven experience supporting laboratory setup, expansion, or buildout activities
• Working knowledge of mammalian cell culture, molecular biology workflows, and laboratory operations
• Experience managing CROs, vendors, or outsourced research programmes
• Fluent Mandarin and English communication skills
• Strong project management and organisational abilities
• Experience managing procurement, budgeting, inventory, and vendor contracts
• Ability to work effectively across scientific, operational, and external stakeholder groups

The following would be advantageous:

• Startup or early-stage biotech experience
• Experience managing preclinical studies through Chinese CROs
• Familiarity with gene therapy or gene editing programmes

What you'll get in return
You'll have the chance to make a significant impact on the company's operations and get a generous salary package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Research Operations Manager
45,000 - 50,000 + Training + Company Benefits
Bingley, West Yorkshire - On-site

Are you a Research Operations Manager, Laboratory Operations Manager or similar with experience managing scientific or research projects, looking for a highly varied leadership role within an established specialist research organisation?

On offer is the opportunity to join an established specialist research and consultancy organisation delivering scientific projects for clients across the UK and internationally. Due to continued growth and increasing project complexity, the business is looking to strengthen its research operations and build a more structured, scalable and resilient department.

In this role, you will manage multiple research projects from protocol development through to final reporting, ensuring deadlines, resources, client expectations and technical standards are met. You will track project progress, identify risks or delays and implement practical solutions to keep work on schedule.

You will also work closely with the Research Director to improve operational processes, project visibility, quality assurance and audit readiness. A key part of the role will involve training and supporting the team across project management, protocol writing, report writing, client communication and research delivery standards.

This role would suit someone with experience in research, laboratory or scientific operations who is confident managing projects, clients, deadlines and quality standards within a busy commercial environment.

The Role

• Manage multiple research projects from protocol development through to final reporting
• Track deadlines, resources and project risks, putting solutions in place where required
• Manage client communication and ensure technical and quality standards are met
• Improve operational systems while training and developing the wider research team - Monday to Friday, 8:45am - 5:00pm

The Person

• Experience managing research, laboratory or scientific projects or similar
• Experience managing clients, deadlines and quality standards
• Commutable to Bingley, West Yorkshire

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is intended as a guideline. The final package offered will depend on your experience, skills and qualifications.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Operations Manager (Laboratory)
45,000 - 50,000 + Training + Company Benefits
Bingley, West Yorkshire - On-site

Are you an Operations Manager, Project Manager, Laboratory Manager, or similar, looking for a varied role where you can manage projects, improve processes, and support a specialist team?

On offer is a key position within a specialist organisation where you will help oversee day-to-day operations, manage project delivery, and support improvements across the department.

In this role, you will manage multiple projects from planning through to final reporting, ensuring deadlines, resources, client expectations, and quality standards are kept on track. You will also help improve internal processes, support reporting standards, and train the wider team across project delivery and communication.

This role would suit someone from an operations, project management, laboratory, scientific, CRO, or similar background who is organised, commercially aware, and confident managing projects, deadlines, and clients.

The Role

• Manage multiple projects from planning through to final reporting
• Track deadlines, resources, progress, risks, and client requirements
• Improve processes, reporting standards, quality systems, and day-to-day operations
• Train and support the wider team across project delivery and communication

The Person

• Operations Manager, Project Manager, Laboratory Manager, or similar
• Background in operations, project management, laboratory, CRO, scientific, or similar environment
• Experience managing projects, deadlines, clients, quality standards, or operational delivery
• Commutable to Bingley, West Yorkshire

Reference: BBBH26516C

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is intended as a guideline. The final package offered will depend on your experience, skills and qualifications.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.