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Operations Manager

Complex Care (LD, Mental Health and Autism)

Supported Living and Residential

Leicester 75,000- 80,000, negotiable for the right person Clear route to Associate Director

Some providers want a safe pair of hands to keep the lights on. This one wants someone to build.

Three new developments in the pipeline over the next 18 months, a service already growing, and two directors who are ready to step back and let an Operations Manager genuinely own operations and quality.

A growing, privately owned provider in complex care (learning disabilities, mental health and autism), across supported living and residential, is looking for an Operations Manager to take real ownership of operations and quality. You'd oversee a registered service plus supported living provision, line-manage experienced Registered Managers and senior teams who've been in post three years and genuinely know their stuff, and sit as the link between the directors and the front line. Around 80 staff. Roughly 3,000 care hours a week today, with three new developments in the pipeline over the next 18 months.

The directors are hands-on, but they want to step back from the day-to-day. That's the entire point of the role: to take it off their plate and own it.

Why it's worth a conversation:

• A genuine route to Associate Director. The plan is for you to grow into it and eventually replace yourself.
• Autonomy from day one. You'll be trusted to run it, not babysat.
• A growth story you get to shape rather than inherit.
• A team they describe as transparent, driven and pulling the same direction. The 100% internal job satisfaction isn't a number invented for a poster.

Worth being straight with you: this isn't a finished, perfect service. The team is strong and hungry to learn, but they want someone who'll challenge and lift them, not coast. If you're the type who enjoys building, that's a feature, not a flaw.

The non-negotiables:

• Level 5 in Leadership & Management (or equivalent), minimum.
• Operations or multi-site experience in supported living and complex care, ideally around the 5,000-hours-a-week mark.
• A track record that sits firmly in the Good to Outstanding bracket. Requires Improvement or Inadequate histories won't land here.
• Someone who can be trusted completely, and who talks about people (their team, the people they support, and yes, former employers) with respect.

Practical bits: site-based in Leicester, Monday to Friday with flexibility for the occasional night spot check. They're ready to move fast for the right person.

If this sounds like your next move, apply with your CV (it doesn't need to be polished or up to date) or call me directly for a confidential, no-pressure conversation about whether it fits.

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Operations Manager / Pharmacy Area Manager

An exciting opportunity is available for an Operations Manager / Pharmacy Area Manager to join a rapidly growing independent pharmacy group with 11 pharmacies currently in operation and ambitious plans to expand to 20+ sites.

Role Details:

• Salary: Up to 40,000 per annum (40 hours per week)
• Working Hours: 40 hours per week
• Role: Operations Manager / Pharmacy Area Manager

Key Responsibilities:

• Drive operational performance across multiple pharmacy branches.
• Lead and develop pharmacy teams to ensure high standards of service.
• Oversee stock control and improve operational efficiency.
• Support the implementation and growth of NHS and private pharmacy services.
• Work closely with pharmacy managers to improve performance and achieve business objectives.
• Assist with the expansion and integration of new pharmacy sites.

This is an excellent opportunity for a motivated pharmacy professional looking to take the next step into a multi-site operational leadership role within a fast-growing organisation.

Our client is seeking an experienced Operations Manager to lead a busy healthcare customer service team, ensuring the smooth delivery of patient-centred services, an outstanding patient and customer experience, and operational excellence. This role combines people leadership, process improvement, stakeholder management, and day-to-day operational oversight within a fast-paced healthcare environment, supporting both clinical professionals and patients.

Key Responsibilities:

• Lead, motivate and develop a high-performing healthcare customer service team.
• Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care and service.
• Manage resource planning, team schedules, and workload distribution to support effective service delivery and patient outcomes.
• Build strong relationships with clinical professionals, healthcare practitioners, external partners, and key stakeholders.
• Drive continuous service improvements through patient and stakeholder feedback, performance monitoring, and process optimisation.
• Ensure accurate patient record management and compliance with healthcare regulations, policies, procedures, and data protection requirements.
• Support the onboarding of new healthcare professionals and operational growth initiatives.
• Maintain high levels of patient and customer satisfaction through exceptional service delivery and efficient administrative processes.
• Monitor operational performance, identifying opportunities to improve efficiency, patient experience, and service quality.
• Contribute to business performance by supporting productivity, utilisation, capacity planning, and operational targets within a healthcare setting.

Experience and Skills Requirements

• Previous experience in an Operations Manager, Office Manager, Practice Manager, or Senior Administration leadership role.
• Demonstrable experience within a healthcare, medical, clinical, or regulated environment.
• Proven experience leading, developing, and managing teams.
• Strong organisational and planning skills with the ability to manage multiple priorities within a fast-paced healthcare setting.
• Excellent communication and stakeholder management skills, with the ability to work effectively alongside clinical and non-clinical teams.
• Strong IT literacy, including Microsoft Office applications and experience of healthcare management systems or patient databases.
• A proactive, solutions-focused approach with excellent attention to detail.
• Experience driving operational improvements, service excellence, and patient-centred outcomes.

Advantageous

• Experience within private healthcare, professional services, or another highly regulated environment.
• Knowledge of healthcare compliance requirements, patient pathways, and healthcare service delivery best practice.
• Experience managing operational change, transformation projects, and process improvement initiatives.
• Leadership or management qualifications.
• Experience monitoring KPIs, patient satisfaction metrics, and service performance measures.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Regional Audiology Manager - Covering North of England and Northern Ireland

Up to £45k basic OTE £55k

(Commission based on 20% of basic salary)

Benefits:

• Company car
• Private healthcare
• Health care cash plan
• Flexpot £325
• Life Assurance x3 salary
• Critical Illness x1 salary
• 13 weeks CSP
• 25 day holiday plus 9 public

Are you looking to join an innovative company driven by a powerful mission to help improve the lives of people with hearing loss?

My client is currently seeking a dynamic individual to join their fantastic NHS sales team covering the North of England and Northern Ireland region.

Reporting to the Sales Channel Manager, you will be responsible for all the Groups hearing aid brands in your sales region, identifying and supporting your customers needs and growing sales.

If you are an audiologist with a passion for sales then please apply. A full detailed job spec will be provided upon application.

Regional Contract Manager

Location: Rotherham, South Yorkshire
Salary: £40,000 - £50,000
Contract: Full-Time, Permanent

About the Role

Dwelling Doctors is seeking an experienced operational leader to take ownership of the Rotherham Metropolitan Borough Council contract and support the delivery of a growing regional portfolio click apply for full job details

Regional Manager - Domiciliary Care

Location: Liverpool
Salary: Up to 60,000 per annum

A well-established and growing domiciliary care provider is seeking an experienced and passionate leader to take on the role of Regional Manager. This is an exciting opportunity to join a high-performing organisation with a strong reputation for delivering excellent home care services across the UK.

About the Role:
The Regional Manager will be responsible for overseeing multiple branches operating under separate CQC registrations. You will be expected to ensure high standards of care delivery, support and develop branch teams, and maintain strong regulatory compliance.

Key Responsibilities:

• Oversee operational performance across multiple sites
• Lead and support Registered Managers and local teams
• Maintain and improve service quality in line with CQC requirements
• Drive staff retention, client satisfaction, and service efficiency
• Contribute to business growth and strategic planning
• Be based from one of the North West offices, with regular travel across branches

About You:

• Significant experience in multi-site leadership within domiciliary care
• Strong knowledge of CQC standards and regulatory frameworks
• A passionate, approachable leadership style with the ability to support and motivate teams
• Proven ability to manage performance, compliance, and service development
• Located within reasonable commuting distance to the North West West offices

What's on Offer:

• Competitive salary up to 60,000
• A stable and supportive leadership team
• Opportunities for professional development and growth
• The chance to make a meaningful impact in a high-quality care organisation

To apply or find out more, please get in touch for a confidential conversation Sarah (phone number removed)

Job Title: Housing Operations Manager
Location: Islington, Greater London
Contract Type: Permanent

Salary: 59,000/annum

Are you ready to make a real difference in the housing industry? We're on the lookout for an enthusiastic and dedicated Housing Operations Manager to join our Client's vibrant team in Islington! If you have a passion for creating thriving communities and a knack for operational excellence, this is the opportunity you've been waiting for!

About Us:
Our client believes that everyone deserves a place to call home. They're committed to providing quality housing solutions and fostering supportive communities. With a dynamic team and a culture that celebrates innovation and collaboration, they're excited to expand their mission!

What You'll Do:
As our Housing Operations Manager, you'll be at the heart of the operations, leading initiatives that enhance the service delivery and ensure tenants are well cared for. Your responsibilities will include:

• Managing Operations: Oversee daily housing operations, ensuring efficient processes and high service standards.
• Team Leadership: Lead and inspire a diverse team, fostering a positive and productive work environment.
• Tenant Engagement: Build and maintain strong relationships with tenants, addressing concerns and enhancing satisfaction.
• Strategic Planning: Develop and implement strategies that drive operational improvements and align with our mission.
• Compliance Management: Ensure all operations comply with relevant regulations and standards, maintaining our commitment to safety and quality.
• Budget Oversight: Manage budgets effectively, optimising resources while achieving operational goals.

Who You Are:
We're searching for a proactive leader who thrives in a fast-paced environment. You should possess:

• Proven experience in housing operations or property management.
• Strong leadership skills with a track record of managing diverse teams.
• Exceptional communication and interpersonal abilities.
• A strategic mindset with the ability to analyse and improve processes.
• Knowledge of housing regulations and compliance requirements.
• A passion for community engagement and tenant satisfaction.

Why Join Us?

• Supportive Work Environment: Be part of a team that values your ideas and contributions.
• Career Development: We invest in your growth with ongoing training and development opportunities.
• Work-Life Balance: Enjoy a flexible working environment that promotes a healthy work-life balance.
• Competitive Salary: We offer a competitive salary and benefits package to reward your hard work.

How to Apply:
If you're excited about the opportunity to lead housing operations and make a meaningful impact in your community, we want to hear from you! Please send your CV and a cover letter outlining your experience and why you're the perfect fit for this role to (url removed)

Application Deadline: 20th July 2026

Join us in creating vibrant, supportive communities where everyone feels at home. Your journey starts here!

Let's make a difference together!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Housing Operations Manager

(including Over 55s Services)

Salary Circa £53,000 per annum, plus brilliant benefits

Permanent, Full time (37.5 hpw)

Hybrid role based in the East of England, covering services across Essex, Hertforshire and Bedfordshire

We cant offer a CoS for this role

Home, A place where you belong!

Looking for a role where you can lead, inspire and truly make a difference? As our O click apply for full job details

Regional Quality & Compliance Manager Adult Residential Services (West Midlands Regional Portfolio)

£36,500 per annum + £3,500 Car Allowance

Full-Time, 37.5 hours per week (Monday Friday)

West Midlands (Regional Role)

About the Role

We are looking for a proactive and detail-oriented Regional Quality & Compliance Manager to support our adult residential services in maintaining high standards of care, governance and regulatory compliance.

Working closely with Registered Managers and operational teams, you will support quality assurance activities including audits, compliance monitoring, inspection preparation and continuous improvement initiatives. This role plays a key part in ensuring services consistently meet CQC expectations and deliver outstanding person-centred care.

Key Responsibilities

• Conduct audits across residential services, including care plans, medication records, incidents, safeguarding, health and safety, staff files and training compliance.
• Support services to evidence compliance with CQC regulations and standards.
• Produce audit reports, identify trends and support managers to implement improvement plans.
• Monitor action plans and escalate significant risks or recurring concerns.
• Support inspection readiness, governance reviews and quality improvement projects.
• Maintain quality assurance systems, trackers and governance records.
• Deliver training and guidance on documentation, compliance and regulatory requirements.
• Promote learning following incidents, complaints, safeguarding concerns and investigations.
• Work collaboratively with managers and staff to embed sustainable improvements and best practice.

Travel Requirements

This is a regional role requiring regular travel across adult residential services within the West Midlands, with occasional attendance at meetings, training events and office locations.

• Business mileage and a £3,500 annual car allowance are provided.

About You

Essential

• Experience within health and social care.
• Knowledge of adult social care and CQC requirements.
• Strong organisational, communication and analytical skills.
• Ability to identify risks and support service improvements.
• Competent in Microsoft Office.
• Ability to travel independently between services.
• Understanding of safeguarding and confidentiality.

Desirable

• Quality assurance, auditing or compliance experience.
• Experience supporting CQC inspections.
• Training delivery experience.
• Knowledge of Regulation 17 and governance frameworks.
• Level 3 (or above) qualification in Health and Social Care.
• Experience supporting services rated Good or Outstanding by CQC.

What We Offer

• £36,500 salary
• £3,500 car allowance
• Mileage reimbursement
• Monday Friday working pattern
• Professional development opportunities
• The opportunity to make a real difference to the quality of care and outcomes for residents

Apply Today

If you are passionate about quality, compliance and continuous improvement within adult social care, we would love to hear from you.

Regional Quality Manager - Care Homes

Suffolk & Norfolk Areas

Salary: 55,000 per Annum + Monthly Car Allowance

PSR Solutions are working in partnership with an award winning and well-respected care provider to recruit a dedicated and experienced Regional Service Quality Manager.

In this role, you'll be the driving force behind exceptional care standards, working hand in hand with Operations, Care Home Managers, homecare and specialist services teams to keep quality high, compliance on point, and service users happy. The role involves monitoring, assessing, and improving service quality standards in line with regulatory requirements and organisational policies, while providing support, guidance, and challenge to teams to maintain compliance and deliver consistently high-quality care.

Key Responsibilities:

• Leading quality improvement strategies
• Collaborate with managers to implement quality initiatives and follow care plans effectively
• Carrying out audits, assessments, and compliance checks
• Guiding and supporting managers to meet CQC and company standards
• Delivering training and promoting best practice
• Helping services and homes prepare for inspections

Skills Required:

• Proven quality management experience in healthcare or homecare / domiciliary care
• Strong CQC homecare knowledge - governance and quality assurance
• Superb leadership, communication, and interpersonal skills and continuous quality improvement
• Excellent problem-solving and decision-making abilities
• Full UK Driving Licence

Benefits

• Monthly Car Allowance
• Comprehensive training programmed & career development opportunities
• Employee Assistance & Blue Light Card Scheme

A first class opportunity to joining a warm, supportive, and values-driven team that puts people first - both residents and staff. You'll have the space to grow your skills, make a visible difference, and be part of a workplace where high standards are celebrated every day.

Apply today or get in touch with Solutions

(phone number removed)

PSR Solutions are proud to represent organisations committed to equal opportunities and high-quality care. All applications will be treated with the strictest confidence.