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Job Description

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Company Name : 2i Recruit Ltd
3136796960
£50000.00 - £50000.00 Annual
Permanent
Romsey, Hampshire, United Kingdom
Not stated on job
Senior manager
09-07-2026
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Operations Manager

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Our client is seeking an experienced Operations Manager to lead a busy healthcare customer service team, ensuring the smooth delivery of patient-centred services, an outstanding patient and customer experience, and operational excellence. This role combines people leadership, process improvement, stakeholder management, and day-to-day operational oversight within a fast-paced healthcare environment, supporting both clinical professionals and patients.

Key Responsibilities:

  • Lead, motivate and develop a high-performing healthcare customer service team.
  • Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care and service.
  • Manage resource planning, team schedules, and workload distribution to support effective service delivery and patient outcomes.
  • Build strong relationships with clinical professionals, healthcare practitioners, external partners, and key stakeholders.
  • Drive continuous service improvements through patient and stakeholder feedback, performance monitoring, and process optimisation.
  • Ensure accurate patient record management and compliance with healthcare regulations, policies, procedures, and data protection requirements.
  • Support the onboarding of new healthcare professionals and operational growth initiatives.
  • Maintain high levels of patient and customer satisfaction through exceptional service delivery and efficient administrative processes.
  • Monitor operational performance, identifying opportunities to improve efficiency, patient experience, and service quality.
  • Contribute to business performance by supporting productivity, utilisation, capacity planning, and operational targets within a healthcare setting.

Experience and Skills Requirements

  • Previous experience in an Operations Manager, Office Manager, Practice Manager, or Senior Administration leadership role.
  • Demonstrable experience within a healthcare, medical, clinical, or regulated environment.
  • Proven experience leading, developing, and managing teams.
  • Strong organisational and planning skills with the ability to manage multiple priorities within a fast-paced healthcare setting.
  • Excellent communication and stakeholder management skills, with the ability to work effectively alongside clinical and non-clinical teams.
  • Strong IT literacy, including Microsoft Office applications and experience of healthcare management systems or patient databases.
  • A proactive, solutions-focused approach with excellent attention to detail.
  • Experience driving operational improvements, service excellence, and patient-centred outcomes.

Advantageous

  • Experience within private healthcare, professional services, or another highly regulated environment.
  • Knowledge of healthcare compliance requirements, patient pathways, and healthcare service delivery best practice.
  • Experience managing operational change, transformation projects, and process improvement initiatives.
  • Leadership or management qualifications.
  • Experience monitoring KPIs, patient satisfaction metrics, and service performance measures.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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