Join one of London's leading private medical clinic which specialises in ophthalmic care, clinical research, and highly personalised patient care. We are seeking an outstanding Assistant Clinical Operations Manager to support the day-to-day operational leadership of a prestigious Harley Street clinic.
Location: Harley Street, London, office-based, 5 days a week
Salary: £40,000.00 to £45,000.00 depending on experience.
The Assistant Clinical Operations Manager will be reporting to the Clinical Operations Manager and working closely with the Senior Leadership Team.
You will support the coordination of clinical operations, administrative and front-of-house teams, facilities, stock management, clinic readiness, and patient services, helping them deliver the highest standards of care and service to their self-funding patients.
This is a varied, hands-on operational role suited to someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering an outstanding patient experience.
Assistant Clinical Operations Manager responsibilities:
- Support the daily operational management of the clinic to ensure exceptional patient care and seamless clinic flow.
- Coordinate administrative, reception, and operational teams to maintain efficient day-to-day services.
- Ensure clinical rooms, equipment, consumables, and patient areas are fully prepared to the highest standards.
- Support appointment coordination, patient journeys, clinic scheduling, and operational planning.
- Assist with stock control, procurement, supplier management, and equipment maintenance.
- Work closely with consultants, nurses, optometrists, and administrative colleagues to ensure clinics run efficiently.
- Support service improvement initiatives and help develop operational processes and standard operating procedures.
- Monitor clinic performance, patient flow, and operational efficiency.
- Help maintain compliance with CQC standards, GDPR, health and safety, infection prevention, and clinical governance requirements.
- Support incident reporting, audits, risk assessments, and inspection readiness.
- Assist with rota planning, recruitment, induction, training, and the ongoing development of operational teams.
- Promote a culture of professionalism, accountability, collaboration, and exceptional patient service.
Assistant Clinical Operations Manager requirements
- Experience in clinic operations, practice management, healthcare operations, or a similar role within private healthcare or another premium service environment.
- Experience coordinating or supporting teams.
- Excellent organisational and multitasking skills.
- Strong communication and relationship-building abilities.
- Understanding of confidentiality, data protection, and clinical governance.
- Ability to remain calm under pressure and respond effectively to changing priorities.
- Experience supporting stock management, facilities, and operational processes.
- Knowledge of CQC standards and healthcare compliance is desirable
- Experience with electronic patient record systems.
What We Offer
- A key operational leadership role within one of London's most prestigious private ophthalmic clinics.
- A supportive, collaborative, and professional working environment.
- Ongoing professional development and leadership opportunities.
- 23 days' annual leave plus bank holidays.
- Private medical insurance, with the option to extend cover to family members.
- Life insurance.
- Company pension scheme.
