Job Description

We currently have a vacancy within our Urgent Care Team for a Base Team Lead, working 30 hours per week, including alternate weekends & a variety of shifts.

Based at our Head Office in Chippenham, with regular travel to our four operational bases across the county (Chippenham, Keynsham, Salisbury and Swindon), this role offers plenty of variety & the chance to make a meaningful impact every day.

Experience in an operational role within a healthcare environment is desirable, along with strong attention to detail.

About the Role

As a Base Team Lead, you'll work closely with the Assistant Operations Manager, fellow Team Leads, & your allocated base to support the Urgent Care Team in delivering a high-quality, 24/7 service to our patients & service users

You'll have line management responsibility for a team of approximately 6-20 staff, overseeing recruitment, HR processes, induction, training, & ongoing support

You'll ensure that agreed working practices are followed consistently across the team & that patient care remains central to everything we do

We're looking for someone who is calm, focused, an excellent communicator, someone who can work autonomously & use their knowledge, judgement, & initiative to support both internal and external stakeholders. You'll also be expected to follow established instructions, procedures, & protocols to help maintain the effective & efficient running of the service

The Urgent Care Base Team Lead plays a key role as a professional & responsive point of contact for health/ social care professionals, while also supporting other functions within both the Call Centre and Out-of-Hours bases. You'll help provide a high-quality interface between stakeholders & ensure that our bases are well maintained, with all quality checks completed and documented in line with compliance requirements

Please note: as we operate 24/7, 365 days a year, a flexible approach to working hours is essential. Our rolling shift pattern includes days, weekends, overnights, and Bank Holidays.

• Line management of the Urgent Care team at your designated base in Wiltshire
• Management of medication stock & medical equipment, undertaking spot audits as and when required
• Ensuring fleet vehicles are checked, with medication and consumables being adequately stocked & replenished, following company process and procedure
• Working in conjunction with relevant company policy to arrange the delivery of medications on both a regular and ad-hoc basis
• Supporting & supervising all members of the Urgent Care team in delivering a high-quality service to patients
• Assist in the recruitment of new employees across the IUC Service, to include interviewing, induction & training
• Guiding and advising health & social care professionals through the process of achieving the required outcomes for their patients/clients
• Liaising with allied health & social care agencies to facilitate the patient/client journey through the HealthHero Integrated Care service or direction to appropriate alternative service
• Supervising HealthHero Integrated Care operational teams & acting as the first point of reference to resolve issues that may occur during the shift
• Management of medication stock and medical equipment, ensuring fleet vehicles are adequately stocked

About You

The ideal candidate will be able to demonstrate:

• An ability to work autonomously and flexibly to assist both external & internal stakeholders in achieving the outcome of outstanding patient care for our Urgent Care service
• A focus on service delivery at all times especially during unpredictable workloads
• Experience of analysing & reviewing data and procedures such as Standard Operating Procedures & monthly reporting
• A strong ability to converse with members of the HealthHero Integrated Care team at all levels
• Excellent written/ oral communication skills
• High levels of attention to detail, accuracy and consistent follow through
• Good working knowledge of MS Office suite

About us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHerois Europe's largest digital health provider, delivering 4 million consultations per year. But we're just getting started. We've built a seamless digital clinic that brings body and mind together - from GP appointments and mental health support to long-term condition management. By sitting behind the world's leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of digital-native pioneers, management consultants, creatives and industry-leading clinical experts.

We aren't just digitising appointments; we're building the next generation of healthcare. We're creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

What we offer

• Competitive salary - Base rate of £15.03 per hour, plus evening and weekends enhancements of up to £20.29 per hour (dependant on shift day and time)
• Free staff parking
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance

Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Requirements

Please note that a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.