Resident Involvement Officer
Fixed Term Contract until 09 August 2027
41,349 per annum
35 hours per week
Hemel Hempstead
At Hightown Housing Association, we are looking for a Resident Involvement Officer to join our Housing team. This is an exciting opportunity to help strengthen resident engagement, influence service improvement and ensure customers remain at the heart of everything we do.
About the Role
As Resident Involvement Officer, you will lead on a wide range of customer engagement and participation activities, ensuring residents have meaningful opportunities to influence services and decision-making across the organisation. You will work closely with residents, community groups and colleagues to develop engagement initiatives, analyse feedback and demonstrate how resident views have shaped service improvements.
You will play an important role in supporting compliance with the Regulator of Social Housing's Consumer Standards and helping to deliver Hightown's customer-focused approach to service delivery.
What You Will Be Doing
What We Are Looking For
Knowledge of social housing legislation, regulation and resident engagement best practice would be advantageous. A full driving licence and access to a vehicle for business use is essential.
Why Join Hightown?
In addition to a rewarding career and supportive working environment, we offer a comprehensive benefits package including:
All appointments are subject to satisfactory right to work, basic/enhanced DBS, reference and medical clearances.
We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.
We are an Equal Opportunities and Disability Confident Employer.
