Medical Administrator / Patient Coordinator - Aesthetics Clinic
Location: Central London - Site Based (On-Site)
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (no weekend working)
1 WFH day after probation
Salary: £30,000 - £35,000 per annum (dependent on experience)
About the Role
A busy aesthetics clinic is looking for a Medical Administrator to join their patient-facing admin team. This is not a front-of-house role - front desk cover is already in place - the focus is on managing patient communication and admin behind the scenes, particularly following up with patients by telephone after they have received correspondence. It is a busy environment, so resilience and the ability to stay organised under pressure are essential.
Key Responsibilities
Patient Communication & Follow-Up
- Answering incoming calls and handling patient bookings.
- Following up with patients after letters, emails, or previous calls to check they have received information, answer questions, and arrange next steps - this is a proactive, outbound-calling part of the role, but it is not sales-driven.
- Managing patient correspondence via email and telephone, responding to queries and booking requests.
Labs & External Liaison
- Liaising with labs and external providers, including arranging and chasing x-rays and results.
Clinical Support
- General administrative support for the clinical team.
What We are Looking For
- Previous experience in a clinic, aesthetic, or medical administration setting is preferred.
- Familiarity with aesthetic/cosmetic procedures is a strong plus (understanding what a liposuction or blepharoplasty is, for example) - training can be provided if not.
- A confident, "impeccable" telephone manner - comfortable picking up the telephone and calling patients, not afraid of the telephone.
- Calm under pressure and able to work in a busy, high-energy environment.
- No requirement for front-of-house/reception experience, as this is covered separately by the existing team.
Additional Information
- Full-time, on-site role.
- Standard hours are Monday to Friday, 9am-6pm - no Saturday working required.
- Flexibility to work from home one day a week may be considered after a successful probation period, based on performance and trust.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
