Are you a proactive organiser who thrives on keeping complex work moving?
As a Senior Case Worker within NRC Operations, you'll be the vital link between our medical experts, internal teams and clients - ensuring cases progress smoothly, reports are delivered on time, and expert relationships are managed with care and confidence.
This is a brilliant opportunity for someone who enjoys problem-solving, building trusted relationships and improving how things work, while playing a key role in a growing medico-legal service that is embracing smarter systems, automation and continuous improvement.
Why Join Us?
This is a hands-on, relationship-focused role at the heart of NRC Operations. As our Senior Case Worker, you'll help keep complex medico-legal cases moving by coordinating expert input, supporting report progression, managing key relationships, and ensuring work is delivered accurately and on time.
This role is fixed term until the end of May 2027 as maternity cover.
You'll be a trusted point of contact for our medical experts, internal teams and operational colleagues - helping to create clarity, momentum and confidence across each stage of the case journey. From matching experts to cases, monitoring report timelines, resolving issues and spotting potential delays early, you'll play a vital role in making sure our service runs smoothly and professionally.
This role would suit someone who enjoys variety, ownership and problem-solving. You'll need to be highly organised, confident communicating with different stakeholders, and comfortable working with systems, trackers and operational workflows. You'll also have the opportunity to contribute to smarter ways of working as NRC continues to improve processes, increase visibility and make better use of technology and automation.
We're looking for someone who brings energy, attention to detail and a collaborative approach - someone who takes pride in doing things well, builds strong working relationships, and wants to make a meaningful contribution to a specialist service where quality, responsiveness and trust really matter.
About You
You may come from a background in operations, case management, administration, healthcare, legal services, medico-legal work, expert liaison or report coordination. More importantly, you'll bring a proactive mindset, strong communication skills and the ability to keep work moving in a busy, deadline-driven environment.
You'll be someone who can manage competing priorities, build confidence with stakeholders, spot issues before they become problems, and take ownership of delivering a high-quality service.
