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Support Worker (Complex Needs)

40 hours per week (Inclusive of Weekends & Bank Holidays)

Location - Leicester

Salary - £29,000 Per Annum

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

Are you an experienced Support Worker, looking to join at an exciting time of growth and be part of a brand-new service opening in Leicester. If you are passionate about supporting vulnerable people and want to help us shape and create a great service for those who need us most, this could be the role for you!

• Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people
• Highly experienced working with families facing homelessness and/or people struggling with mental-health, substance misuse, a history of offending and other complex needs

What you ll be doing

• Providing strength based and trauma informed support, building trusting relationships with residents and creating meaningful (outcome focused) support plans.
• Providing 1:1 support sessions, interventions and signposting to help residents gain independence.
• Manage a caseload of residents in an effective way to ensure all residents receive and engage with appropriate amounts and types of support for their needs.
• Support residents to understand and complete tenancy documentation, understand their benefits and identify knowledge gaps which can be added into support plans for future engagement.
• Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community.

What you ll receive

• Salary - £29,000
• 31 days of annual leave
• 41 hours of training
• On-site parking
• Blue Light Card
• Referral programme

The successful candidate will be required to work 37.5 hours per week, working across Monday - Friday on a rota basis covering early (8AM - 4PM) and late (1PM - 9PM) shifts. You'll work one week of early shifts following by one week of lates on rotation. Temporary cover is required for approximately 2 months.

In this position, you will be required to:
- Hold a caseload of up to 10 key clients and conduct regular key working sessions resulting in Support Plans that are person-centred, trauma informed and enable progression
- Complete comprehensive risk and needs assessments
- Conduct skilled and sensitive support and safety plans with people who may be ambivalent about taking-up support and who may have had difficult experiences in the past
- Respond in a psychologically informed way to the challenges posed by complex needs in a residential setting
- Respond to all referrals within agreed timescales
- Make use of the service cluster by ensuring that residents who are readying/willing to move to step down are able to do so without the creation of unnecessary barriers
- Assist in the delivery, evaluation and development of the in-house recovery programme in partnership with the Recovery and Opportunities Coordinator
- Enable residents and other staff to identify the psychosocial factors that impact the use of coping mechanisms such as hospital presentations, substance use, aggression/conflict which may be no longer be helpful
- Work with residents to maximise benefit entitlements and secure project income through efficient rent collection and the minimisation of arrears and void loss
- Support individuals to address and/or challenge benefits sanctions/suspensions, including where benefits have not been awarded.
- Work with those who have no recourse to public funds (NRPF) to secure an income and/or access services to meet their basic needs
- Support the development of independent budgeting skills where appropriate through the use of information and advice giving as well as looking at practical skills
- Ensure that all voids are prepared to an acceptable standard and re-let in a timely fashion in order to maximise income receivable from rents and charges
- Monitor, record, report and follow up all maintenance issues within the scheme
- Participate in housing management procedures, such as room checks, locality checks and Health and Safety checks

To apply for this role candidates must have;
- Experience of working with people who have experienced or been threatened with homelessness including those who live in temporary or insecure accommodation
- Case/key working experience, including working with people who have complex or troubling experiences and/or behaviours
- Ability to produce high quality, personalised support and safety plans that are reflective of the clients you are working with
- An understanding of how trauma and adversity have the potential to create re-occurring incidences of multiple disadvantage
- An awareness of the legislation that governs mental health services and the application of such legislation
- An understanding of the multiple issues that can lead to homelessness and how such experiences can impact on people's willingness to then engage with services
- Ability to navigate across various specialties whilst working with multi-agency professionals, to create support and safety plans for clients
- Ability to spend time getting to know people and understand them, particularly when it seems that they are disinterested.
- Strong I.T skills including the use of Microsoft Office programmes and database recording systems

BDS Recruitment are working with a leading housing charity in South Manchester to recruit 2 supported housing coordinators on an initial full time temporary ongoing basis.
This is a hybrid opportunity to cover a small patch. You will be the key contact for tenants and residents who require more intensive, person-centred support. From safeguarding and health challenges to financial difficulties or tenancy risks, you ll coordinate multi-agency responses and work collaboratively with both internal teams and external partners to help people overcome barriers and build brighter futures.

Salary: From £20.21ph paye or up to £27.21ph via Umbrella

Key duties:
• Deliver high quality, trauma-informed support to individuals and families
• Address issues such as tenancy breakdown risk, domestic abuse, mental health, hoarding, social isolation and poverty
• Coordinate support and interventions across agencies including social care, health, housing and the voluntary sector
• Develop and manage individual support plans, prioritising resilience and independence
• Support and coach individuals through complex circumstances, including safeguarding concerns
• Maintain accurate records, report outcomes and contribute to service improvement

Criteria:
• Experience working with vulnerable people with complex needs
• Confident in safeguarding procedures, tenancy-related support, and collaborative casework
• Strong understanding of housing, health, domestic abuse, and welfare issues
• Excellent interpersonal and organisational skills
• Solution-focused, emotionally resilient and empathetic
• Ability to manage a caseload and work both independently and in teams
• Comfortable using IT systems and maintaining detailed records
• A full UK driving licence is desirable

Please apply now for immediate consideration or call Vickie Marshall to discuss further.

Complex Care Support Worker - Challenging needs

Join Nurse Plus as a Complex Care Support Worker - Make a difference everyday

Are you passionate about making a positive impact in the lives of vulnerable people in your community? As a Complex Care Support Worker, you ll be providing high-quality care in the comfort of clients homes to individuals with more complex care needs. You ll become part of a compassionate team where every contribution counts, and you ll be making a meaningful difference with every shift.

Why Choose Nurseplus?

• Continuity of Care: We strive to provide continuity with the same clients and consistent hours each week, with 12-hour shifts in one location.
• Weekly Pay & Competitive Rates: Earn from £13.50 per hour, with weekly pay and an annual pay increase to reward your hard work.
• Deliver Compassionate Care: Make a lasting impact by helping clients live independently and with dignity, through companionship, personal care, medication administration, and more, all guided by personalised care plans.
• Tailored Client Matching: We believe in matching you with clients that align with your skills and passions. Whether you're looking to support individuals with mental health needs, learning disabilities, children, or older adults, we work to pair you with the clients you feel most comfortable and confident working with.
• Paid Industry-Leading Training: We pay for you to attend our comprehensive, industry-leading training that s in line with the Care Certificate and Core Skills Training Framework, tailored to help you grow your skills, whether you re new to care or have years of experience.
• Ongoing Development: Benefit from continuous support and development opportunities, including in-house courses and funded qualifications like NVQ Levels 2 and 3.
• Blue Light Card: Enjoy thousands of discounts on the high street and online with eligibility for a Blue Light Card.

What You ll Be Doing

Your day-to-day responsibilities as a Complex Care Support Worker may include assisting service users with personal care, safe lifting and moving, administering medication, meal preparation, and providing general companionship. You ll work closely with care plans to ensure individuals maintain independence and dignity, providing the physical and emotional support that they might need to achieve their goals.

What We re Looking For

• Essential - experience with supporting clients who present with behaviours that challenge
• You must be over 18 years old and have the right to work in the UK.
• A full UK driving licence is essential, and we cover full travel expenses up to 25p per mile.
• Strong communication skills and a good standard of English are required.
• You ll need an enhanced DBS, which you can apply for upon registration.

If you're ready to deliver outstanding care in the community and make a real difference, we d love to welcome you to our dedicated Nurseplus Care at home team!

About Nurseplus

At Nurseplus, our mission is to make a positive impact and change lives every day. We are passionate about delivering the highest-quality care that truly makes a difference in the lives of those we support. But our commitment doesn t stop there we care just as much for our staff as we do for our clients. By fostering a supportive and inclusive environment, we empower our team to grow, thrive, and make a meaningful contribution to the communities they serve.

Are you looking for a rewarding role with consistent hours and a planned rota?
Healthcare First is seeking dedicated Female Complex Care Support Workers to work either day shifts or waking night shifts supporting a young woman with complex health needs in her own home and within the community. This is a 2:1 package of care, offering regular hours, continuity of care, and the opportunity to make a genuine difference in someone's life.

About the Role

You will support a vibrant young woman with learning disabilities, epilepsy, PEG feeding requirements, mobility needs, and personal care needs. She enjoys music, sensory activities, community outings, and spending time with those who know and support her well.

Experience Preferred

Previous experience in one or more of the following areas would be beneficial:

• Learning disabilities
• Epilepsy awareness and seizure management
• PEG feeding and medication administration
• Personal care
• Mobility support and transfers
• Positive behaviour support
• Community access and social support

Full specialist training will be provided to the successful candidate.

What We Offer

• Excellent rates of pay
• Rolling rota provided in advance, allowing you to plan your work-life balance
• Consistent hours with opportunities for additional shifts
• Bespoke in-house training and ongoing competency support
• Career development opportunities within a growing complex care provider

Key Responsibilities

• Providing high-quality, person-centred support in the client's home and community
• Supporting with personal care, nutrition, hydration, and PEG feeding
• Monitoring and responding appropriately to seizures and health needs
• Supporting mobility, daily living activities, and community engagement
• Maintaining accurate records and documentation
• Following care plans, risk assessments, and clinical guidance
• Escalating any concerns promptly to the clinical and management team
• Building positive relationships with the client, family members, and multidisciplinary professionals

Essential Requirements

• Caring, reliable, and person-centred approach
• Right to work in the UK
• Previous care experience desirable

Please note: We are unable to offer sponsorship.

Female applicants only. This post is exempt under Schedule 9, Part 1 of the Equality Act 2010 due to the personal care requirements of the individual being supported.

Complex Care Support Worker

Newcastle

£12.71 - £20 per hour

Contract Type: Zero Hour

We are currently looking to recruit experienced Complex Care Support Workers to work across a range of specialist services in the North East, supporting individuals affected by drug and alcohol dependency, dual diagnosis, mental health needs, and complex behaviours. Opportunities include residential rehabilitation services, supported living, community-based recovery programmes, specialist units, and private healthcare settings as part of our established health and social care agency.

The Role

As a Complex Care Support Worker at Pin Point Health, your main duties will include:

• Supporting individuals with drug and alcohol recovery programmes in line with personalised care and support plans.
• Providing practical and emotional support to promote independence, wellbeing, and long-term recovery.
• Administering and recording medication in accordance with organisational policies and procedures.
• Monitoring and reporting changes in physical health, mental wellbeing, and potential relapse indicators.
• Supporting service users to attend appointments, recovery groups, and community activities.
• Assisting with daily living skills, personal care (where required), and domestic duties.
• Developing positive working relationships with multidisciplinary teams, including healthcare professionals, substance misuse specialists, and social care services.
• Maintaining accurate, timely, and confidential records, including risk assessments, incident reports, and support documentation.
• Promoting safeguarding, health and safety, and positive risk management at all times.
• Building professional, respectful relationships with service users, their families, and external agencies while maintaining appropriate boundaries.

The Person

The following experience and characteristics are considered essential for the role:

• A minimum of 6 12 months' experience within health and social care, preferably supporting individuals with drug and alcohol dependency, mental health needs, dual diagnosis, challenging behaviour, or complex care needs.
• A sound understanding of recovery-focused practice, safeguarding, confidentiality, and person-centred support.
• The ability to remain calm, patient, and professional in challenging or high-pressure situations.
• Excellent communication and interpersonal skills, with the ability to build trust and positive relationships.
• Reliable, compassionate, and adaptable, with a flexible approach to working across a variety of services.
• Eligible to work in the UK.
• A full UK driving licence is preferred.
• Willingness to work across multiple environments on a weekly basis to meet the needs of our clients.

This version places a stronger emphasis on substance misuse recovery, dual diagnosis, risk management, relapse awareness, and trauma-informed, person-centred support, which are key competencies employers look for in complex care drug and alcohol services.

Complex Care Support Worker

Sunderland

£12.71 - £20 per hour

Contract Type: Zero Hour

We are currently looking to recruit experienced Complex Care Support Workers to work across a range of specialist services in the North East, supporting individuals affected by drug and alcohol dependency, dual diagnosis, mental health needs, and complex behaviours. Opportunities include residential rehabilitation services, supported living, community-based recovery programmes, specialist units, and private healthcare settings as part of our established health and social care agency.

The Role

As a Complex Care Support Worker at Pin Point Health, your main duties will include:

• Supporting individuals with drug and alcohol recovery programmes in line with personalised care and support plans.
• Providing practical and emotional support to promote independence, wellbeing, and long-term recovery.
• Administering and recording medication in accordance with organisational policies and procedures.
• Monitoring and reporting changes in physical health, mental wellbeing, and potential relapse indicators.
• Supporting service users to attend appointments, recovery groups, and community activities.
• Assisting with daily living skills, personal care (where required), and domestic duties.
• Developing positive working relationships with multidisciplinary teams, including healthcare professionals, substance misuse specialists, and social care services.
• Maintaining accurate, timely, and confidential records, including risk assessments, incident reports, and support documentation.
• Promoting safeguarding, health and safety, and positive risk management at all times.
• Building professional, respectful relationships with service users, their families, and external agencies while maintaining appropriate boundaries.

The Person

The following experience and characteristics are considered essential for the role:

• A minimum of 6 12 months' experience within health and social care, preferably supporting individuals with drug and alcohol dependency, mental health needs, dual diagnosis, challenging behaviour, or complex care needs.
• A sound understanding of recovery-focused practice, safeguarding, confidentiality, and person-centred support.
• The ability to remain calm, patient, and professional in challenging or high-pressure situations.
• Excellent communication and interpersonal skills, with the ability to build trust and positive relationships.
• Reliable, compassionate, and adaptable, with a flexible approach to working across a variety of services.
• Eligible to work in the UK.
• A full UK driving licence is preferred.
• Willingness to work across multiple environments on a weekly basis to meet the needs of our clients.

This version places a stronger emphasis on substance misuse recovery, dual diagnosis, risk management, relapse awareness, and trauma-informed, person-centred support, which are key competencies employers look for in complex care drug and alcohol services.

Job Description:

COMPLEX CARE SUPPORT WORKERS NEEDED IN IPSWICH

Clover Care Group is regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. Our Regulated Activity is the Treatment of Disease, Disorder, or Injury (TDDI). We strongly believe that The best People Care and that is exactly what we do. We offer continuous professional development to all our carers, so you can enhance you career in care.

We are seeking a compassionate and experienced Support Workers to provide high-quality, person-centred care for a two separate service users with complex needs.

The service users have complex care needs, and experience in Suctioning, PEG feeding, airway management and Manual Handling will be needed. The ideal candidate will have previous experience in Complex Care and a genuine desire to improve the quality of life for those in their care, demonstrating patience, empathy, and professionalism. This paid position offers an opportunity to make a meaningful difference while developing valuable skills in Complex Care and more.

You will be working on a full-time rota which will be given to you 3 months in advance, and you will be paid weekly. There are working days and night available on an ongoing basis, as well as continual professional development.

Responsibilities

• Deliver personalised patient care, including assistance with daily activities such as bathing, dressing, and mobility support
• Administer medication and monitor health conditions in accordance with care plans
• Stoke experience
• Aiway Management
• Medication and PEG feeding
• Manual Handling and Hoist procedures
• Provide companionship and emotional support to clientsExperience
• Previous experience in Complex Care is essential
• Knowledge of patient care practices, including medication administration and behaviour management
• At least 6 months Complex UK care experience
• Valid driving licence is preferred for this role involving transportation responsibilities
• Personal Care

PLEASE NOTE THAT NO SPONSORSHIP IS AVAILABLE WITH THESE POSITIONS

These roles offers a rewarding career path for those passionate about providing compassionate care across diverse settings and we provide training, as well as continual professional development to enhance your career in care. Applicants should demonstrate organisational skills, patience, and a genuine commitment to enhancing the wellbeing of others.

Work Location: In person in service users home

Work Location: In person

Complex Care Support Worker

South Tyneside

£12.71 - £20 per hour

Contract Type: Zero Hour

We are currently looking to recruit experienced Complex Care Support Workers to work across a range of specialist services in the North East, supporting individuals affected by drug and alcohol dependency, dual diagnosis, mental health needs, and complex behaviours. Opportunities include residential rehabilitation services, supported living, community-based recovery programmes, specialist units, and private healthcare settings as part of our established health and social care agency.

The Role

As a Complex Care Support Worker at Pin Point Health, your main duties will include:

• Supporting individuals with drug and alcohol recovery programmes in line with personalised care and support plans.
• Providing practical and emotional support to promote independence, wellbeing, and long-term recovery.
• Administering and recording medication in accordance with organisational policies and procedures.
• Monitoring and reporting changes in physical health, mental wellbeing, and potential relapse indicators.
• Supporting service users to attend appointments, recovery groups, and community activities.
• Assisting with daily living skills, personal care (where required), and domestic duties.
• Developing positive working relationships with multidisciplinary teams, including healthcare professionals, substance misuse specialists, and social care services.
• Maintaining accurate, timely, and confidential records, including risk assessments, incident reports, and support documentation.
• Promoting safeguarding, health and safety, and positive risk management at all times.
• Building professional, respectful relationships with service users, their families, and external agencies while maintaining appropriate boundaries.

The Person

The following experience and characteristics are considered essential for the role:

• A minimum of 6 12 months' experience within health and social care, preferably supporting individuals with drug and alcohol dependency, mental health needs, dual diagnosis, challenging behaviour, or complex care needs.
• A sound understanding of recovery-focused practice, safeguarding, confidentiality, and person-centred support.
• The ability to remain calm, patient, and professional in challenging or high-pressure situations.
• Excellent communication and interpersonal skills, with the ability to build trust and positive relationships.
• Reliable, compassionate, and adaptable, with a flexible approach to working across a variety of services.
• Eligible to work in the UK.
• A full UK driving licence is preferred.
• Willingness to work across multiple environments on a weekly basis to meet the needs of our clients.

This version places a stronger emphasis on substance misuse recovery, dual diagnosis, risk management, relapse awareness, and trauma-informed, person-centred support, which are key competencies employers look for in complex care drug and alcohol services.

Complex Care Worker

£16ph Days £18ph Nights & Weekends £135 £145 per day Live-In

Experienced Complex Care Workers Wanted Ipswich

Clover Care Group is growing across Ipswich and we're looking to build a strong bank of experienced Complex Care Workers to support a range of new and existing packages.

We have a mixture of 1:1 and 2:1 packages, with both hourly and live-in opportunities available. Some packages are gender-specific and others are not.

Previous professional complex-care experience is essential. We're looking for confident, compassionate care professionals with experience supporting clients with complex needs.

Depending on the package, competencies may include:

• PEG feeding
• Medication administration
• Catheter care
• Epilepsy & seizure management
• Tracheostomy care
• Ventilation & oxygen therapy
• Suction
• Challenging behaviour
• Learning Disabilty
• Moving & handling
• Personal care

You don't need to have every competency listed. Training and competency assessments will be provided as part of your induction and for package-specific requirements, but applicants must already have a solid background in complex care.

Why join Clover Care?

• Growing number of opportunities across Ipswich
• Competitive rates of pay
• Ongoing training and development
• 1:1 and 2:1 packages
• Live-In opportunities available
• Day, night and weekend shifts
• Opportunity to develop your complex-care skills

Drivers are preferred, as some packages may be difficult to access by public transport.

Important

Clover Care Group does not currently offer visa sponsorship. Applicants must therefore have the existing right to work in the UK.

If you're an experienced Complex Care Worker looking for regular work, additional hours or new opportunities in Norwich, we'd love to hear from you.

Apply today and join Clover Care's growing Complex Care team.