Life Sciences Graduate - Customer Service Officer
Birmingham Office Based Up to 26,000 + 20% Bonus
Are you a recent Life Sciences graduate looking for your first commercial role?
Have you gained customer service experience through a part-time job, placement or previous role?
We're recruiting on behalf of a growing business within the Life Sciences sector, offering an excellent opportunity to join a friendly, supportive team where you'll gain valuable industry experience and build a long-term career.
The Role
As part of the Customer Service team, you'll play a key role in delivering an outstanding customer experience while supporting the wider sales team.
You'll be responsible for:
- Processing customer orders and quotations
- Managing customer enquiries via phone and email
- Resolving customer queries and escalating technical issues when required
- Supporting the field sales team with administration and customer communications
- Maintaining accurate customer information and pricing
- Helping to improve customer service processes
You'll have:
- A Life Sciences degree (essential)
- Excellent communication and customer service skills
- Customer service experience gained through work, placements or alongside your studies
- Strong organisational skills and attention to detail
- Good Microsoft Office skills
- A positive attitude and willingness to learn
What's on Offer?
- Salary of up to 26,000
- 20% annual bonus based on personal and company KPIs
- Full training and ongoing support
- Modern offices with parking and an on-site gym
- 25 days' holiday plus bank holidays and Christmas shutdown
- Office based
- Pension scheme
- Career development within the Life Sciences industry
If you're ready to take the first step in your career and combine your scientific knowledge with a customer-focused role, we'd love to hear from you.
