Job title: Compliance Officer
Location: North Yorkshire (Hybrid - 1 to 2 days from a home a week)
Salary: 34,000 - 36,000 per annum (dependent on experience)
Purpose of the role:
To own quality and compliance across the business - ensuring products are checked, tested and released to the required standard, the quality management system is maintained and audit-ready at all times, and customer concerns are investigated and resolved professionally. The role is the site's go-to person for all things quality, working closely with production and management, and acting as the main point of contact for external auditors and certification bodies. We're looking for someone who has worked in SMEs, and is happy to roll their sleeves up and be part of the team. It is essential that you drive for this role, due to the remote location.
Key responsibilities:
Sample checking & quality release
- Carry out checks and testing of product samples against agreed specifications
- Oversee the quality release process, ensuring no product is released without the required checks and documentation being complete
- Maintain accurate, audit-ready records of all checks, tests and release decisions
- Quarantine and manage non-conforming product, driving root-cause investigation and corrective action
Compliance & quality management system
- Oversee day-to-day compliance with the company's quality management system and relevant regulatory requirements
- Maintain, review and update policies, procedures and work instructions
- Monitor compliance across the site and support colleagues in following correct procedures
- Drive continuous improvement of quality processes and documentation
ISO & audits
- Plan and carry out the internal audit programme in line with ISO requirements
- Act as the lead contact for external auditors and certification bodies, coordinating audit visits and ensuring the site is always audit-ready
- Manage audit findings through to closure, tracking corrective and preventive actions
Customer complaints
- Log, investigate and respond to customer complaints in a timely and professional manner
- Identify root causes and implement corrective actions to prevent recurrence
- Report on complaint trends and quality performance to management
Person specification
Essential
- Experience in a quality assurance / quality control role within a manufacturing or regulated environment
- Working knowledge of ISO quality management systems and internal auditing
- Confident dealing with external auditors and customers
- Strong attention to detail with excellent record-keeping and documentation skills
- Able to investigate problems methodically and see corrective actions through to completion
- Good communicator, comfortable working with colleagues at all levels from shop floor to director
- Driver with car
Desirable
- Internal auditor qualification (e.g. ISO 9001 internal auditor training)
- Experience in healthcare, medical devices, pharmaceutical or another regulated sector
- Root-cause analysis experience (e.g. 8D, 5 Whys, fishbone)
- Experience handling customer complaints or CAPA systems
This is a great opportunity for someoen to come in and make this role their own, and progress with the company.
