Operations Manager - Residential Care Homes
Location: Worthing, Havant & Southampton
Salary: Up to 55,000 per annum + Car Allowance + Performance Bonus + Private Medical Insurance
Contract: Full Time Permanent
Are you an experienced Operations Manager looking to join an ambitious care provider where you'll genuinely influence the future of the business?
We're recruiting on behalf of a growing, privately owned care group seeking an Operations Manager to oversee a portfolio of three residential care homes across the South Coast. This is a fantastic opportunity to join the business at an exciting stage of its growth, with further acquisitions planned and genuine opportunities to progress as the organisation expands.
Reporting directly to the owner, you'll play a key role in supporting three Registered Managers, driving quality, strengthening governance and ensuring each home delivers outstanding care whilst achieving strong commercial performance.
The portfolio currently consists of:
30-bed Residential Care Home in Worthing
26-bed Residential Care Home in Southampton
40-bed Residential Care Home in Havant
With a newly acquired home joining the group, you'll play a key role in supporting its integration, improving standards where required and helping create consistency across the wider portfolio.
The Role
As Operations Manager, you'll become the owner's trusted operational partner, taking responsibility for the day-to-day oversight of the homes while supporting the business as it continues to grow.
Key Responsibilities
Support, coach and develop three Registered Managers across the portfolio.
Drive high standards of care, governance and regulatory compliance.
Lead internal audits, quality assurance visits and mock CQC inspections.
Ensure homes achieve and maintain Good or Outstanding CQC ratings.
Support the turnaround and improvement of a newly acquired residential home.
Monitor occupancy, staffing levels, agency usage and financial performance.
Manage complaints, safeguarding concerns and operational challenges.
Build strong relationships with Local Authorities, healthcare professionals and external stakeholders.
Develop systems and processes that support future business growth.
Reduce the owner's day-to-day operational workload, allowing greater focus on acquisitions and strategic development.
Potential opportunity to become the organisation's Nominated Individual, depending on experience.
About You
We're looking for someone who has a proven track record of delivering operational improvements within adult social care.
You'll ideally have:
Previous experience as an Operations Manager, Regional Support Manager or multi-site leader within residential elderly care.
Alternatively, be an exceptional Registered Manager ready to step into your first regional position.
Excellent knowledge of CQC regulations, governance and quality assurance.
Experience improving care quality and supporting underperforming services.
Strong commercial awareness with experience managing budgets, occupancy and agency spend.
A collaborative leadership style with the ability to support and develop Registered Managers.
Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
Full UK driving licence and willingness to travel regularly between services.
Why Join?
This is a unique opportunity to help shape the future of an expanding care provider.
Rather than joining a large corporate organisation, you'll work closely with an engaged owner who is committed to growing the business through future acquisitions. As the portfolio expands, so too will your responsibility, career progression and earning potential.
Salary & Benefits
Up to 55,000 per annum.
Performance-related annual bonus.
Car allowance.
Private medical insurance.
Company pension scheme.
