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Outreach Worker

Outreach Worker

Location: Leicester City, Leicestershire and Rutland
Job Type: Part-Time
Salary: £13.38 per hour

Our client is a domestic and sexual abuse charity based in Loughborough, Leicestershire. They provide support to men, women and children affected by domestic abuse and/or sexual violence across Leicester, Leicestershire and Rutland.

The Role

The Outreach Worker will work as part of a Lotus Service Team to provide outreach support and information services to individuals affected by domestic abuse and sexual violence. The role involves offering practical, emotional, and advocacy-based support to enable service users to make informed decisions and move towards safety and stability.

Key responsibilities:

Provide information and options to enable service users to make informed decisions, including:
- Safety planning
- Legal rights and remedies and introductions to appropriate legal services
- Welfare benefits
- Housing options
- Further education and leisure pursuits
- Offer support including:
  - Completing necessary documentation
  - Acting as an advocate on matters such as benefits, maintenance payments, housing and legal issues
  - Supporting access to refuge services
  - Providing court support
  - Assisting with tenancy issues, resettlement and housing solutions
  - Networking with statutory and voluntary agencies to reduce homelessness and disruption caused by domestic abuse
  - Leading group support programmes (Freedom Programme, Unbroken and Unbreakable)
  - Supporting families resettling into new environments, including those leaving refuge
  - Providing emotional support
  - Referring service users to appropriate agencies
  - Create and maintain accurate client records, including:
    - Risk assessments
    - Safety planning
    - Needs assessments and Individual Support Plans (ISPs)
    - Ongoing review of assessments and ISPs
    - Documented reviews of actions taken
    - Maintenance of computerised case records
    - Promote the work of the organisation and awareness of domestic abuse and sexual violence through talks, training, campaigns and educational activities
    - Maintain confidentiality in all aspects of work, including records, correspondence and data systems
    - Attend internal meetings, contributing to service development and organisational discussions
    - Work collaboratively within the team to develop and improve outreach services
    - Maintain positive relationships with external agencies and make referrals where appropriate
    - Keep up to date with legislation, training and best practice relating to domestic abuse
    - Attend training, conferences and forums as required
    - Follow all organisational policies and procedures
    - Support the wider aims and objectives of the organisation as required

Requirements

Essential

Understanding of domestic abuse and sexual violence and its impact on individuals and children, alongside a basic empathy for those who have experienced abuse
Experience working in a paid or unpaid capacity within a support, advice or information service, including delivering group programmes
Strong communication and interpersonal skills, with experience building and maintaining positive relationships with diverse individuals and organisations
Ability to produce clear written work, including reports, case notes and letters with accurate grammar and punctuation
Knowledge of accurate and timely record keeping, data collection and confidentiality requirements
Competent use of IT systems including email, internet and basic office software
Ability to manage a varied workload, work under pressure, and respond flexibly and methodically
Ability to use own initiative and make appropriate decisions within professional boundaries
Commitment to equal opportunities practice
Full driving licence, business insurance, and ability to travel across Leicester, Leicestershire and Rutland

Desirable

Experience working in a domestic abuse or sexual violence support service
Experience of multi-agency working
Experience delivering structured group programmes such as the Freedom Programme
Knowledge of housing, welfare benefits, and legal support systems
Experience of outreach or community-based support work

What s In It For You

Paid holidays, including public and religious holidays
Workplace Pension Scheme
Paid compassionate leave (up to five working days per year)
Paid sickness leave after six months service (up to eight working weeks in any 12 months)
Training and professional development opportunities, flexible working arrangements where possible
Regular supervision and support from your line manager
Opportunities to make a tangible difference in the lives of survivors
A supportive, collaborative, and passionate team environment
Meaningful and rewarding work within a specialist charity

What s next? It s easy! Click APPLY now! We can t wait to hear from you!

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