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Housing Officer

Location: Northeast including Co. Durham with regional travel when required

Working Hours: 18.5 hours per week

Contract type: Fixed Term Contract (Maternity Cover until June 2027)

Salary: £25,110 - £32,090 FTE

Please note this roles required a valid Driving Licence and access to your own Vehicle click apply for full job details

4Recruitment Services are seeking a Housing Officer to join our clients Housing Services team based in Rugby.

As a Housing Officer, you will work as part of a multi-functional housing team to provide an effective, seamless and responsive service that supports tenants, sustains tenancies and contributes to the delivery of the Council s housing objectives and wider priorities. You will be responsible for managing a varied caseload and working closely with tenants, colleagues and partner agencies to resolve housing issues, tackle anti-social behaviour, support vulnerable residents and help maintain safe, sustainable communities.

About the role

The Housing Officer will provide a comprehensive housing management service for tenants living in the Council s general needs properties. You will be responsible for a wide range of tenancy management functions, ensuring services are delivered in line with housing legislation, Council policies and procedures, and the Housing Strategy.

You will provide advice, guidance and support to tenants and members of the public through office interviews, home visits, telephone calls, correspondence and email, with a strong emphasis on customer care and service quality.

The postholder will also work closely with internal departments and external partner organisations to help sustain tenancies, support vulnerable tenants, resolve tenancy issues and improve outcomes for residents and communities.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Deliver a housing management service to tenants of the Council s general needs properties.
• Provide advice, information and assistance to tenants and members of the public through a range of contact channels, including face-to-face, telephone, email and written correspondence.
• Support new tenants during the settling-in period, including carrying out settling-in visits within four weeks of tenancy start.
• Work with internal teams and external agencies to support tenancy sustainment and coordinate appropriate support packages for tenants.
• Refer tenants to specialist income officers where appropriate for rent support, income maximisation and rent recovery advice.
• Complete income and expenditure assessments with tenants to help ensure they receive all benefits and support they are entitled to.
• Review introductory and flexible tenancies within required timescales and make informed decisions relating to tenancy matters.
• Investigate and process tenancy management requests including transfers, mutual exchanges and succession cases in line with legislation and policy.
• Investigate breaches of tenancy conditions and take appropriate action, including legal action where necessary.
• Manage cases involving anti-social behaviour, neighbour nuisance and tenancy-related disputes, working in partnership with agencies such as the police and social services.
• Prepare case files, witness statements and evidence bundles to support enforcement and court action where required.
• Promote tenant participation, engagement and equality of opportunity across the service.
• Work with residents and partner agencies to develop and maintain community agreements.
• Undertake estate inspections and health and safety checks, ensuring housing stock and communal areas are managed effectively and issues are addressed promptly.

ESSENTIAL REQUIREMENTS INCLUDE:

• A minimum of 2 years relevant experience in a customer-focused environment.
• An understanding of current housing issues and the local and national political and social context in which local authority housing services operate.
• The ability to encourage and support tenant participation and engagement.
• Confidence in dealing with financial matters, including basic income and expenditure work.
• A full current driving licence and access to a vehicle

A full JD is available upon request.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

Housing Officer

• £33,000 - £35,000 Basic Salary
• Monday to Friday

As the Housing Officer, you will be responsible for building strong relationships with tenants, conducting periodic property inspections, and ensuring compliance with health and safety regulations. The Housing Officer acts as the eyes and ears of the Repairs & Maintenance team in the field, providing essential feedback and reports. This role requires close coordination with the Senior Repairs & Maintenance Coordinator and involves various tasks, including key management, collection and key lock installations all whilst maintaining health and safety standards.

You must have experience working with local authorities in a similar capacity in order to qualify for this role.

Housing Officer - Day-to-Day Accountabilities:

Tenant Relationship Management:

• Build and maintain strong relationships with tenants, ensuring open lines of communication.
• Address tenant inquiries and concerns promptly and professionally.

Property Inspections:

• Organise and conduct periodic property inspections as per the contractual terms of each property.
• Carry out additional inspections requested by the Repairs & Maintenance team.
• Document inspection findings and highlight any need for repairs or maintenance.

Reporting and Documentation:

• Report all inspections that highlight the need for repairs or maintenance directly to the Senior Repairs & Maintenance Coordinator.
• Properly file inspections that do not require repairs or maintenance using the relevant inspection software.
• Maintain accurate records of all inspections on the G-Drive, ensuring documentation is complete and up-to-date.

Health and Safety Compliance:

• Install key locks and cut keys as needed to ensure secure access to properties.
• Conduct installations to comply with health and safety and fire regulations, such as fire blankets.
• Ensure all installations and modifications meet compliance standards.

Field Operations Support:

• Act as the eyes and ears of the Repairs & Maintenance team during field operations, identifying and reporting any issues promptly.
• Provide detailed feedback on property conditions and tenant concerns to the Repairs & Maintenance team.

Key Management:

• Oversee the installation of key locks and key cutting to ensure all properties are secure.
• Maintain an organised and up-to-date key management system, ensuring all keys are properly logged and tracked via the key management member of staff.

Housing Officer

By fulfilling these responsibilities, the Housing Officer ensures that properties are well-maintained, compliant with health and safety standards and that tenants needs are met efficiently and effectively. This role is crucial in supporting the Repairs & Maintenance team and ensuring smooth property management operations as it provides front-line customer service to all stake holders.

Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of!

Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions.

We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration.

Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.

Your new company

You will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities.

Your new role

As a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes.
What you'll need to succeedTo excel in this Housing Officer role, you will bring:

• Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases
• Strong ability to manage complex and high-volume caseloads effectively
• Excellent communication and interpersonal skills, with the ability to influence positive outcomes
• Experience of working with vulnerable customers and handling challenging situations with empathy
• Strong organisational and record-keeping skills
• A full driving licence and willingness to travel across a housing patch

Desirable:

• Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes

What you'll get in return

• A rewarding role with real impact on communities and residents' lives
• Flexible hybrid working arrangements supporting work-life balance
• Opportunities for professional development and career progression
• A supportive, inclusive team culture within a values-driven organisation
• Competitive salary and benefits package

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company

You will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities.
Your new role

As a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes.
What you'll need to succeedTo excel in this Housing Officer role, you will bring:

• Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases
• Strong ability to manage complex and high-volume caseloads effectively
• Excellent communication and interpersonal skills, with the ability to influence positive outcomes
• Experience of working with vulnerable customers and handling challenging situations with empathy
• Strong organisational and record-keeping skills
• A full driving licence and willingness to travel across a housing patch

Desirable:

• Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes

What you'll get in return

• A rewarding role with a real impact on communities and residents' lives
• Flexible hybrid working arrangements supporting work-life balance
• Opportunities for professional development and career progression
• A supportive, inclusive team culture within a values-driven organisation
• Competitive salary and benefits package

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Are you an experienced Housing Officer looking for your next interim opportunity? We're seeking a proactive and customer-focused individual to join a busy housing team, managing a neighbourhood patch across North Cornwall.

This is a fantastic opportunity to play a key role in supporting residents, maintaining thriving communities, and delivering an excellent housing management service.

The Role
As Housing Officer, you'll be the main point of contact for customers within your patch, providing a comprehensive housing management service and building strong relationships with residents and community partners.

Key responsibilities will include:

• Managing a portfolio of tenancies and providing advice and support to residents.
• Conducting tenancy sign-ups, property viewings and ensuring compliance with tenancy agreements.
• Investigating and managing tenancy breaches, anti-social behaviour and safeguarding concerns.
• Responding to customer enquiries, requests and permissions in a professional and timely manner.
• Maintaining high estate standards and monitoring service contracts to ensure value for money.
• Working closely with internal teams and external agencies to support customers and communities.
• Delivering resident engagement activities and community initiatives to promote sustainable neighbourhoods.
• Supporting housing management activities linked to new developments where required.
  
  

• Previous experience within social housing, including tenancy, estate and housing management.
• Strong communication and relationship-building skills.
• Excellent organisational skills and the ability to manage a varied workload.
• A customer-focused approach with a passion for delivering high-quality services.
• The ability to handle sensitive situations professionally and confidently.
• A full UK driving licence and access to your own vehicle.
  
  

• Salary of 39,923 per annum.
• 37 hours per week, Monday to Friday.
• Fixed-term contract until October 2026.
• Opportunity to make a real difference within local communities across North Cornwall.
• Immediate start available.
  
  

• Location: North Cornwall
• Contract: Fixed Term until October 2026
• Hours: 37 per week, Monday to Friday
• Closing Date: 15th July
  
  

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is click apply for full job details