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Consultant Psychiatrist Child & Adolescent Neurodevelopmental Remote Role

Job Title: Consultant Psychiatrist - Child & Adolescent Neurodevelopmental Service

Accountable to: Clinical Director

Remuneration: -£150-£160K PA FTE

Location: Remote working role with occasional on-site presence needed

Contract Type: Permanent, Full Time

Overview of the Organisation We are exclusively partnering with a fully C click apply for full job details

Family and Relationships Practitioner

Location: East Riding of Yorkshire

Salary: £26,000 per annum

About The Role

Help people rebuild relationships, strengthen family connections and create lasting positive change.

Forward Trust is looking for a compassionate, motivated and skilled Family and Relationships Practitioner to join our Family Support and Specialist Programmes department.

This role offers an exciting opportunity to support people in prison and the local community, helping them understand the impact of relationships on their lives and develop healthier, more positive connections with the people who matter to them.

Relationships can play a significant role in a person s recovery, rehabilitation and overall wellbeing. As a Family and Relationships Practitioner, you will deliver specialist one-to-one and group interventions to help clients recognise healthy and unhealthy relationship patterns, develop positive relationships and understand how their relationships may influence addiction, offending, mental health and other areas of need.

You will also provide direct support to family members and affected others, helping them improve their own health and wellbeing while supporting their loved ones to make positive changes. Where appropriate, you may work directly with children and young people to promote whole-family recovery and rehabilitation.

Working collaboratively with Forward Trust colleagues and external partners, you will help ensure clients and their families receive a coordinated, holistic package of support that meets their individual needs.

What we are looking for

We are looking for someone who is empathetic, approachable and committed to helping individuals and families make meaningful and lasting changes to their lives.

You will bring:

• A genuine commitment to supporting people affected by addiction, offending, mental health challenges and complex family circumstances.
• Strong communication and interpersonal skills, with the ability to build trusting and professional relationships with clients and family members.
• An understanding of the importance of healthy relationships in recovery, rehabilitation and emotional wellbeing.
• The ability to support individuals in recognising unhelpful relationship patterns and developing healthier ways of relating to others.
• Experience of, or an interest in, delivering one-to-one support, group interventions or structured programmes.
• A compassionate, non-judgemental and person-centred approach that recognises each individual s circumstances and strengths.
• The ability to work sensitively with family members and affected others, recognising that they may have their own support needs and challenges.
• An understanding of the impact addiction, offending and mental health difficulties can have on individuals, children and family relationships.
• The ability to work effectively with children and young people where required, with a strong awareness of safeguarding and child welfare.
• Strong organisational skills and the ability to manage a varied workload across prison and community settings.
• The ability to work collaboratively with colleagues and external agencies to ensure clients and families receive appropriate, coordinated support.
• A commitment to confidentiality, professional boundaries, safeguarding and maintaining the safety and wellbeing of everyone you support.
• A flexible and proactive approach, with a willingness to adapt interventions to meet individual needs.

This is an opportunity to make a meaningful difference to individuals and families whose lives may have been affected by addiction, offending and other complex challenges.

As part of Forward Trust s Family Support and Specialist Programmes department, you will contribute to work that recognises the vital role relationships play in recovery, rehabilitation and long-term positive change.

By supporting clients to develop healthier relationships and helping family members strengthen their own wellbeing, you will help create the conditions for more positive outcomes for individuals, families and communities.

You will work alongside colleagues and partner organisations who share a commitment to providing effective, compassionate and coordinated support.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Please note that remote roles may require occasional travel for site visits, training and meetings.

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

Locum Consultant in Child & Adolescent Psychiatry - UK-Wide Opportunities Medacs Healthcare

Job Title: Locum Consultant Psychiatrist - Child & Adolescent Mental Health (CAMHS)
Location: Port Talbot
Rate: 90 - 110 + negotiable
Contract Type: Locum (short-term and long-term assignments available)
Start Date: ASAP

CAMHS Consultant - Section 12 and AC required - possible travel to other sites

Monday AM meet with Crisis team and cover duty
PM clinic

Tuesday AM - team meetings
PM - clinic, 4pm meet with Consultant group

Wednesday AM and PM - clinics

Thursday AM and PM clinics

Friday AM clinic
PM admin

Make a Lasting Impact on Young Lives - On Your Terms

Are you a compassionate and experienced Consultant in Child & Adolescent Psychiatry looking for the flexibility and variety that locum work offers? At Medacs Healthcare, we're proud to support NHS CAMHS services across the UK with expert mental health professionals. We're currently recruiting for locum Consultant Psychiatrists in CAMHS with UK-wide opportunities tailored to your availability and preferences.

Whether you're seeking a short-term placement or a longer-term assignment, we'll help you find the right fit.

Why Work Locum with Medacs Healthcare?

With over 30 years of experience in healthcare staffing, we offer:

• Priority Access to Locum Shifts - Get exclusive early access to psychiatry locum roles across the UK.
• Shifts That Works for You - Flexible long-term or short-term assignments to match your lifestyle and career goals
• NHS-Approved Framework Agency - As a trusted Tier 1 supplier to over 150 NHS Trusts, we offer consistent, high-quality opportunities.
• Dedicated Recruitment Consultant - Receive one-to-one support from a specialist who understands your clinical area and career goals.
• Streamlined Registration & Fast Onboarding - Our expert compliance team helps you get fully registered and ready to work quick and efficiently.
• Free Wellbeing Support - Benefit from free mental health and wellbeing support, including webinars by The Joyful Doctor (with CPD points)
• GMC Revalidation & Appraisal Support - We're a Designated Body and provide full support with your annual appraisals.
• Lucrative Referral Scheme - Earn generous bonuses for every successful referral you make.
• 24/7/365 Support - Our team is available around the clock - whenever you need us.

What We're Looking For

Essential:

• MBBS or equivalent medical degree
• Full GMC registration with a licence to practise
• Section 12/Section 22 and Approved/Responsible Clinician status (or eligibility)
• A current Disclosure and Barring Service (DBS) check or PVG check - or a willingness to undergo one as part of the registration process
• Experience working in CAMHS or paediatric mental health settings
• UK Right to Work
• A child-centred, collaborative, and flexible approach
• CCT in Child & Adolescent Psychiatry

Locations Available

We're recruiting for CAMHS locum roles across the UK, including:

• Greater London
• Midlands
• North West & North East England
• South East & South West England
• Scotland
• Wales

Let us know your preferred region and availability, and we'll match you with the right opportunity.

Apply Today

Take the next step in your CAMHS psychiatry career with flexible locum opportunities through a trusted partner in healthcare staffing. Submit your CV below.

N.D

Family and Relationships Practitioner (Children's Specialist)

Location: East Riding of Yorkshire

Salary: £26,000 per annum

About The Role

Help children feel safe, supported and connected when visiting a loved one in prison.

Forward Trust s Connections Team at HMP Millsike is responsible for delivering a range of services that support people in prison and their families, including Connections Visits, Family and Relationship Services, and Health and Wellbeing and Substance Misuse Services.

We are looking for a compassionate, enthusiastic and child-focused Family and Relationships Practitioner (Children s Specialist) to join our team at HMP Millsike.

Visiting a family member in prison can be an emotional and challenging experience for children. In this role, you will help create a safe, welcoming and supportive environment where children can feel comfortable, express themselves through play and enjoy positive interactions with their loved ones.

You will play an important role in reducing the emotional stress associated with prison visits by providing age-appropriate activities, encouraging positive family relationships and ensuring children s emotional, social and developmental needs are considered throughout their visit.

If you are passionate about supporting children and families, and want to make a meaningful difference to the experiences of children affected by parental or family imprisonment, we would love to hear from you.

What you will be doing

• Creating a safe, warm and welcoming play environment for children visiting their family members at HMP Millsike.
• Providing age-appropriate play activities that encourage children s creativity, confidence, emotional expression and social development.
• Supporting children to feel comfortable and settled during prison visits, helping to reduce anxiety and emotional distress.
• Facilitating positive interactions between children and their loved ones, helping to strengthen family relationships and maintain meaningful connections.
• Ensuring play activities are inclusive, accessible and responsive to children s individual needs, ages and abilities.
• Offering compassionate, child-centred support to children who may be experiencing a range of emotions before, during or after visits.
• Observing children s engagement and wellbeing, responding appropriately to their needs and seeking further support where necessary.
• Working collaboratively with the wider Connections Team to deliver effective family and relationship services.
• Communicating sensitively and professionally with children, families and colleagues to help ensure a positive visiting experience.
• Maintaining appropriate professional boundaries and following relevant safeguarding procedures, policies and guidance.
• Contributing to an environment where children feel valued, respected and supported, and where their welfare remains a priority.

What we are looking for

We are looking for someone who is caring, patient and enthusiastic about helping children feel safe and supported in what can be an unfamiliar and emotionally challenging environment.

You will bring:

• A genuine passion for supporting children and promoting their emotional wellbeing.
• A compassionate, patient and empathetic approach when working with children and families.
• The ability to create a welcoming, engaging and supportive environment where children feel comfortable.
• An understanding of the importance of play in children s emotional, social and developmental wellbeing.
• The ability to plan and facilitate fun, creative and age-appropriate activities for children of different ages and needs.
• Strong communication and interpersonal skills, with the ability to build positive relationships with children, families and colleagues.
• An inclusive approach that recognises and respects children s individual circumstances, backgrounds and experiences.
• The ability to remain calm, professional and sensitive when supporting children who may be upset, anxious or distressed.
• An understanding of safeguarding and the importance of maintaining appropriate professional boundaries when working with children and families.
• The ability to work effectively as part of a team while using initiative to respond to children s needs.
• A commitment to treating every child and family with dignity, respect and understanding.
• A willingness to work within a prison environment and understand the particular challenges this may present for children and families.

This is an opportunity to make a real difference to children and families affected by imprisonment. By helping children experience safer, more positive and supportive visits, you will contribute to maintaining family relationships and supporting children s wellbeing.

As part of Forward Trust s Connections Team at HMP Millsike, you will contribute to a service that recognises the importance of family connections and the positive impact these can have on individuals and their loved ones.

Your work will help create meaningful experiences for children, giving them opportunities to play, connect and spend valuable time with their family members in a supportive environment.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Please note that remote roles may require occasional travel for site visits, training and meetings.

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

About the Role

Walsall Council is seeking an experienced Team Manager to join the East Locality Family Help & Protection Team. This is an exciting opportunity for an established manager to lead a dedicated team delivering effective safeguarding, family help, and child protection services to children, young people, and families.

Working within Children's Social Care, you will be responsible for leading and managing a team of social work professionals, ensuring high-quality practice, strong performance, and positive outcomes for children. The role offers a hybrid working arrangement, typically consisting of 3 days in the office and 2 days working from home.

As Team Manager, you will provide leadership, direction, and professional supervision to a team of practitioners, ensuring vulnerable children and families receive timely and effective support and protection.

You will oversee service delivery across Family Help and Child Protection, ensuring statutory responsibilities are met, risks are effectively managed, and children achieve the best possible outcomes.

41.42 per hour Umbrella
37 Hours Per Week
Full Time Hybrid Working
Location: Silver Court, Brownhills

Key Responsibilities

• Lead, supervise, support, and develop Social Workers, Senior Practitioners, ASYEs, and Trainee Social Workers.
• Oversee assessments, care planning, reviews, and interventions, ensuring statutory timescales and performance standards are achieved.
• Manage and oversee Family Help Plans and Child Protection Plans, including involvement in pre-proceedings and court proceedings where required.
• Provide safeguarding oversight and make complex decisions relating to children and families.
• Monitor team performance through supervision, quality assurance activity, audits, and performance management processes.
• Promote high-quality, child-centred practice and continuous improvement across the team.
• Work collaboratively with partner agencies to deliver effective multi-agency safeguarding and support.
• Manage resources and delegated budgets effectively, ensuring value for money and positive service outcomes.
• Support recruitment, induction, training, and professional development of staff.
• Ensure compliance with legislation, statutory guidance, policies, procedures, and safeguarding standards.

Requirements

• Qualified Social Worker with Social Work England registration.
• Significant experience within Children's Social Care and safeguarding services.
• Previous management or supervisory experience within a Family Help, Assessment, Safeguarding, or Child Protection setting.
• Strong knowledge of relevant legislation, statutory guidance, and safeguarding frameworks.
• Experience of performance management, quality assurance, and workforce development.
• Excellent communication, leadership, and decision-making skills.

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. A DBS may be eligible for this role, applicants are required to declare any cautions and convictions that are not protected under current filtering rules.

If you are an experienced Children's Social Care Manager looking for your next interim opportunity, we'd love to hear from you.

About the Role

An exciting opportunity has arisen for an experienced Service Manager to lead Assessment & Family Safeguarding services across Cambridge City, South Cambridgeshire and East Cambridgeshire.

We are seeking a motivated and resilient senior leader with recent experience managing multiple frontline social work teams within Children's Services. This is a key leadership role responsible for driving high-quality social work practice, safeguarding vulnerable children, and ensuring positive outcomes for children and families.

As Service Manager, you will provide strategic and operational leadership across Assessment & Family Safeguarding services, ensuring statutory responsibilities are fulfilled and services are delivered safely, effectively and within performance expectations. You will lead practice development, oversee complex safeguarding decisions, manage risk, and work closely with multi-agency partners to achieve the best possible outcomes for children and families.

Cambridge City/South Cambridgeshire & East Cambridgeshir

500 per day (Umbrella)

Hybrid Working Minimum 3 Days per Week in the Office

Key Responsibilities

• Lead and manage multiple frontline social work teams within Assessment & Family Safeguarding.
• Ensure safe and effective delivery of statutory children's social care services.
• Provide oversight and decision-making on complex safeguarding and child protection cases.
• Drive service improvement, quality assurance and performance management.
• Manage service resources and budgets effectively.
• Develop strong partnerships with schools, health services, police and other key agencies.
• Support and develop a high-performing workforce through effective leadership and coaching.
• Ensure compliance with legislation, policy and safeguarding procedures.
• Requirements
• Qualified Social Worker with current Social Work England registration.
• Significant management experience within Children's Social Care.
• Recent experience managing multiple frontline social work teams is essential.
• Strong knowledge of safeguarding, child protection, relevant legislation and statutory guidance.
• Proven ability to manage risk, performance and complex casework.
• Demonstrable experience delivering service improvements and leading through change.
• Excellent leadership, communication and partnership-working skills.

Why Join Cambridge County Council?

• Competitive daily rate of 500 per day.
• Opportunity to make a significant impact within a well-established Family Safeguarding model.
• Hybrid working with a minimum of 3 days per week in the office.
• Supportive senior leadership team and collaborative partner network.

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. A DBS check may be applicable for this role, applicants are required to declare any cautions and convictions that are not protected under current filtering rules.

If you are an experienced Children's Services leader with a track record of managing high-performing frontline teams and delivering excellent safeguarding outcomes, we'd love to hear from you.

About the Role

Do you want to be part of an exciting and pioneering team with fantastic opportunities for progression?

Communicourt is the leading provider of Intermediaries to the criminal and family courts across England and Wales.

We carry out detailed communication assessments and give practical advice to the courts about how a person's communication difficulties will impact on their ability to understand and participate in the justice system. We then suggest strategies that will assist and provide practical support for vulnerable people through the process.

This Intermediary role is a chance to get valuable experience with a wide range of communication disorders. The people we work with may have a learning disability, a mental health condition, Autistic Spectrum Condition, an acquired communication disability, ADHD, or TBI, and may be any age from eight upwards. The oldest person we have worked with is 101!

The right person will be a dynamic graduate who is passionate about justice and fairness for people with communication difficulties. You will need to have knowledge of a full range of communication difficulties, mental health conditions, and learning disabilities. In addition, you must have excellent oral and written communication skills and a desire to develop your professional skills to be successful in this Intermediary role.

The post involves frequent travel across England and Wales by train and some overnight stays in hotels. In return, you will receive excellent training and supervision, experiences to achieve your SLT competencies (if relevant), and opportunities for rapid career progression and an extensive well-being package of support.

If you think you have what it takes to be part of our vibrant team of professionals and are excited by challenge, career progression, and an abundance of training, apply today.

Please note this role is for England and Wales only. It is remote and not office based. The role involves frequent travel via public transport , in line with HMCTS policy.

Responsibilities of an Intermediary

• Promptly and effectively establish rapport with a service user
• Carry out an assessment of the service user's communication abilities
• Describe those communication skills
• Facilitate communication between the service user and other parties to lawyers and work with them to enable the service user to participate effectively in the trial process. This could include advice on the structure of questions and also any concepts that the person has difficulty understanding
• Prepare a written report on the service user's communication needs, including strategies which will assist at court
• Work effectively with colleagues and external practitioners within the framework of Communicourt's policies and procedures
• Develop personal skills and the skills of others through individual supervision and effective teamwork
• Undertake other duties as may reasonably be requested

We welcome applications from candidates with a bachelor's degree , experience working with people with learning disabilities, mental health conditions and who have excellent communication skills. Experience in SLT is desirable but not essential. Voluntary work or working with vulnerable people.

Essential Criteria

• Bachelor's degree (any)
• Within easy access to main train stations
• Located in the South of England, ideally in or around London, Reading or Bristol
• Can demonstrate a keen interest in the justice system and working with individuals who have communication difficulties
• Flexible and willing to travel at short notice
• Eager to learn
• Must have Right to Work in the UK

Desirable degree subjects:

• Speech and Language Therapy (SLT)
• Psychology
• Nursing
• Law
• Criminology
• Social work

We are a HMCTS Managed and Approved Service Provider of intermediary services in courts across England and Wales.

We provide fairer access to justice for adults and children with communication difficulties.

We work across court and tribunal services, providing communication support, primarily for defendants in criminal courts and respondents in family courts. We passionately believe everyone has a right to access this support.

We have expertise developed from working with more than 10,000 adults and children, and our intermediaries are highly trained and specialised in the industry.

Benefits

We offer access to a wide range of healthcare services for colleagues as part of our employee benefits.

All colleagues have access to Westfrields, which offers a range of benefits including:

24/7 GP helpline

Counselling

We understand that from time to time you might need a little extra support and somewhere to turn to.

Westfields has a confidential telephone counselling service offers professional support for depression, stress, anxiety, relationship problems and bereavement, as well as valuable tax, debt and legal support 24 hours a day. And what's more, if required, we will also cover the cost of up to six face to face counselling sessions, to help get you back on track.

Other benefits of the Westfields package include:

• Up to 60 on sight tests, glasses, and contact lenses
• Up to 60 for dental work including check ups and routine treatment (private or NHS)
• Up to 50 for chiropody
• Up to 160 for professional therapy, including physiotherapy and acupuncture
• Up to 200 on specialist consultations and tests, including
• MRI scans and X-rays
• Up to 80 for health screening

Retail discounts

Volunteer Days

We offer two paid days a year for colleagues to do voluntary work.

We are currently looking for Operating Department Practitioners (ODPs) to support the Theatre Department

• Minimum 6 months' NHS experience
• Must hold a valid NMC or HCPC registration
• Relevant theatre/ODP experience
• ASAP start at Kingston Hospital
• Band 6

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Autism Practitioners (Support Workers): A-ND Highlands IV2 postcode

Salary: 13.45 - 13.67 per hour

Hours: Part Time, 12-16 hours per week

(inclusive of evening and weekend working, between the hours of 6am & midnight)

Please note that we are unable to offer visa sponsorship for this role

The Role

With a variety of hours available, to meet a variety of needs, you will assist in the provision of a high quality, safe, secure, and stimulating environment, offering practical and emotional support to autistic and neurodivergent people of all ages within the community, their homes and education settings. We work with both children and adults. All our staff are carefully matched with the people we support dependent on experience, skills, shared interests and preferences.

You will be part of a caring and motivated team, however, will require the skills and abilities to work on your own initiative. Travel throughout the Highland area will be required, so being a car driver is essential. It is essential you can work creatively, collaboratively and can communicate with children, young people and adults using several channels, as well as colleagues, external professionals, and family members and carers. You will require to have the ability to support people in group settings, on a one-to-one basis, as well as on a two staff to one person we support basis, dependent on individual needs.

Requirements

Full UK Driving Licence essential

Essential: A passion for working with neurodiverse individuals and a commitment to providing high-quality, person-centred care and support. Must register with SSSC.

Desirable: Previous experience in a similar role and relevant qualifications, although full training will be provided.

How to Apply

Hit the apply now button below, and a member of our team will be in touch.

Closing Date: 22nd November 2026

We review applications regularly and will contact shortlisted candidates to arrange interview availability

Contact Information: For any inquiries, please reach out to Charlie Spooner at (url removed) or Simone Stewart at (url removed)

We look forward to welcoming you to our team!

Family Service Worker

Employer: Cheshire East Council
Service Area: Children's Services and Family Support
Location: Various locations across the Borough of Cheshire East

Cheshire East Council is seeking a committed and proactive Family Service Worker to support children, young people and families through early intervention and preventative services.

The successful candidate will work in partnership with families, Children's Services and other agencies to deliver evidence-based programmes designed to address emerging difficulties, strengthen family relationships and improve outcomes for children aged 0 19.

You will undertake holistic family assessments, develop tailored support plans and deliver appropriate interventions to help families overcome challenges at an early stage. The role focuses on empowering families, promoting children's welfare and ensuring vulnerable children and young people receive timely and effective support.

• Work collaboratively with Children's Services and partner agencies to coordinate and deliver targeted family support programmes.

• Provide timely interventions to children, young people and families aged 0 19, delivering support at locations and times that meet their needs.

• Deliver evidence-based programmes and interventions that promote positive family relationships and improve outcomes.

• Undertake holistic assessments of family circumstances using appropriate assessment tools.

• Develop, implement, monitor and review individual family support plans.

• Identify children and families experiencing difficulties and provide early help to prevent concerns from escalating.

• Prioritise vulnerable children and young people, including families who may be harder to reach.

• Empower families to identify their needs, participate in decision-making and develop sustainable solutions.

• Seek feedback from children, young people and families to ensure services respond effectively to their needs.

• Collect and maintain accurate data to support service monitoring, performance management and evaluation.

• Maintain comprehensive case records and prepare reports as required.

• Work in accordance with statutory requirements, departmental policies, safeguarding procedures and equality and diversity standards.

• Recognise safeguarding concerns and promptly escalate issues to the appropriate manager or professional.

• Participate in supervision, training and professional development to maintain and improve practice.

• Undertake other duties consistent with the responsibilities of the role, as required by the Council.

Candidates should demonstrate:

• Experience supporting children, young people and families in a family support, early help, community or children's services setting.

• An understanding of early intervention and preventative approaches to family support.

• Experience assessing family needs and contributing to or developing individual support plans.

• Knowledge of safeguarding and child protection principles.

• The ability to identify emerging concerns and escalate risks appropriately.

• Strong communication and relationship-building skills, including the ability to engage families experiencing complex challenges.

• Experience working collaboratively with multi-agency professionals and partner organisations.

• Good organisational skills and the ability to manage competing priorities.

• The ability to maintain accurate case records, collect data and prepare reports.

• A commitment to empowering families, promoting children's welfare and achieving positive outcomes.

• An understanding of equality, diversity, confidentiality and professional boundaries.

• A willingness to undertake relevant training and participate in regular supervision.

Family-centred practice: Build positive relationships with families and provide practical, personalised support.

Assessment and intervention: Identify family needs, plan appropriate interventions and monitor progress.

Safeguarding: Recognise concerns, understand risk and follow the correct escalation procedures.

Partnership working: Collaborate effectively with social workers, education, health professionals and other agencies.

Empowerment: Encourage families to participate in decisions and develop the skills and confidence to manage challenges.

Recording and reporting: Maintain accurate, confidential records and contribute to service evaluation.