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Money Matters Caseworker

Rochdale

31,344

Contract: Full Time (36.25 hours per week) Permanent

Are you passionate about helping people overcome financial challenges and achieve greater stability in their lives?

Rochdale Boroughwide Housing is looking for an experienced and customer-focused Money Matters Caseworker to join our Tenancy Sustainability Service. In this rewarding role, you'll provide specialist welfare benefits and debt advice, helping customers maximise their income, manage financial difficulties and sustain their tenancies.

This is an opportunity to make a genuine difference to people's lives by providing practical support, expert guidance and advocacy to those facing complex financial circumstances.

What You'll Be Doing

As a Money Matters Caseworker, you'll manage a varied caseload and work directly with customers to improve their financial resilience. Your responsibilities will include:

• Providing specialist welfare benefits, debt and financial inclusion advice.
• Supporting customers to maximise income and access all available benefits and entitlements.
• Assisting with benefit claims, mandatory reconsiderations, appeals and reviews.
• Helping customers address priority debts and establish realistic repayment arrangements.
• Working proactively to prevent rent arrears, tenancy breakdown and homelessness.
• Identifying and supporting vulnerable customers with tailored interventions.
• Accessing grants and external funding to help customers with essential household needs and fuel poverty.
• Building strong relationships with key partner organisations including local authorities, the DWP, Citizens Advice, credit unions and creditors.
• Delivering financial inclusion initiatives, campaigns and projects that improve outcomes for customers.
• Maintaining accurate case records and contributing to service improvement initiatives.
• Providing advice, support and training to colleagues across the wider organisation.

What We're Looking For

We're seeking someone with a strong understanding of welfare rights, debt advice and customer support, who can confidently manage complex cases and deliver excellent outcomes.

You'll have:

• Experience providing advice and support in welfare benefits, debt, housing or a related field.
• A strong understanding of welfare benefits, debt and housing legislation.
• Experience managing a demanding caseload and prioritising effectively.
• Excellent communication and relationship-building skills.
• The ability to work with customers facing complex or challenging circumstances.
• A customer-focused approach with empathy and understanding of social issues.
• Good IT skills, including Microsoft Office and the ability to use multiple systems.
• A full driving licence and access to a vehicle for business use.

Institute of Money Advisers CertMAP qualification is desirable.

Why Join RBH?

This is a fantastic opportunity to join a dedicated team committed to helping customers achieve financial independence and maintain successful tenancies. You'll work in a supportive environment where your expertise and commitment can have a lasting impact on individuals, families and communities.

What do we have to offer you?

In addition to a competitive salary, you will benefit from:

• Mileage allowance to cover business miles
• 30 days annual leave plus bank holidays.
• Option to buy up to 5 additional days annual leave.
• An additional 5 days leave after 5 years' service.
• Pension scheme with employer contributions matched up to 8%; death in service benefit.
• Flexible smart working arrangements.
• Healthcare cashback plan, virtual GP access and subsidised gym membership.
• Employee Assistance Programme available 24/7.
• Paid volunteering days.
• Enhanced family-friendly policies.

If interested in this vacancy, we encourage you to apply as soon as possible, as we review applications as they are received, therefore we may close this vacancy earlier than advertised.

Diversity, Inclusion & Belonging

RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role.hful, accurate and based on your own experience.

Anti-Social Behaviour Caseworker

Location: South West,Home Based, covering Devon, Somerset, North Somerset, Bristol and South Gloucestershire

Salary: £35,000.00 per annum, plus Car Allowance of £3,715 per annum

Vacancy Type: Permanent, Full Time (37.5 Hours per week)

Here at Stonewater, we are seeking an Anti-Social Behaviour (ASB) Caseworker someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting role within our Customer Experience (CX) directorate.

You ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences.

Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essential to the success of the role.

Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In the cases where legal action is deemed proportionate, you ll be required to prepare and present legal cases in court. So, experience of this is ideal. You ll also be working closely with our external legal services partners to ensure we get the right outcomes.

We will, however, be giving comprehensive training to ensure that all our ASB Caseworkers are equipped to get the best possible results for our customers. You ll also be required to travel to court hearings as part of your role as well as carry out other visits to our customers and communities when required. As part of a national team, you ll also be asked to take part in our duty processes to ensure we effectively triage our cases.

Using data and behavioural insights to propose service innovations and be an active part of delivering change, you ll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you ll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service.

The ideal candidate will have:

• Experience of managing anti-social behaviour cases.
• Experience of developing and working in partnership with external stakeholders.
• Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding.
• Experience of using the Harm based approach to ASB triage.
• Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.
• An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes.
• Skills in adopting new digital solutions and innovations and experience of delivering change.
• Experience of partnership working to meet the needs of customers, complex multi-agency relationships.
• Experience of preparing complex case files for court and presenting cases in the civil or criminal courts
• Ability to effectively problem-solve and find innovative solutions for customers
• Ability to prioritise and manage a complex case load
• Experience of using mediation or conflict resolution services

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover Stonewater:

Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.

Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.

To Apply

If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.