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From 45,000 plus car allowance & commission

Senior Customer Relationship Manager

Chelmsford £60,000 + OTE

We are looking for an established senior care home sales professional with experience of working across multiple homes and a proven track record of driving occupancy, revenue and commercial performance.

This is a senior sales appointment within a large luxury care home, suited to someone who has previously held regional, divisional or multi-site responsibility and is comfortable working at both a strategic and hands-on level.

Working closely with the General Manager, you ll take ownership of sales performance, using your understanding of revenue, budgets, occupancy, fee levels, pipeline and conversion to identify opportunities, troubleshoot performance and drive continued growth.

You ll also lead the full CRM function within the home, developing the local market and professional referral network, generating new enquiries, managing pipeline and conversion and supporting families from initial enquiry through to move-in.

We re looking for someone who can demonstrate:

• Previous regional, divisional or multi-site care home sales experience
• Strong understanding of revenue, budgets, occupancy and commercial performance
• A track record of improving sales performance and driving growth
• Experience working alongside Home Managers and operational leaders
• Strong private-pay sales, pipeline and conversion experience
• The ability to analyse performance and turn this into a clear sales strategy
• Strong EBD, professional referral and community relationship experience

This is an opportunity to bring your wider commercial experience into a substantial luxury home where you ll have the autonomy and senior-level responsibility to make a real impact.

For a confidential conversation, please contact Lisa at Bright Selection Ltd.

Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion. We may retain your details for future opportunities, in which case you will receive an email to let you know.

Customer Relationship Manager - Care Home

Hours: 40 hours per week - Monday to Friday

Salary: from £40000 per year plus uncapped commission

Location: Fareham, Hampshire, PO15 5FF

Are you a target-driven sales professional with a passion for high-end service? Join a prestigious, industry-leading care home team to drive occupancy and build lasting community connections click apply for full job details

Regional Manager Nursing & Residential Care Elderly Care East Midlands

Stephen James Consulting is working with an established elderly care provider to recruit a Regional Manager to oversee a small, but expanding portfolio of nursing, residential, and dementia care homes across the East Midlands.

The Regional Manager opportunity is a senior leadership position within a growing organisation that is committed to high-quality care, strong clinical governance, and long-term service development.

This newly created opportunity will play a critical role in ensuring consistent operational excellence across multiple services, supporting Home Managers, and driving continuous improvement in both quality and compliance standards.

Regional Manager Role Overview

The Regional Manager will take overall responsibility for the operational and clinical performance of six care homes. This includes ensuring services are safe, effective, and compliant with all regulatory requirements, while also fostering a positive and person-centred culture across each home.

As a Regional Manager, you will be expected to maintain a strong visible presence across your region, providing hands-on support to Home Managers and ensuring that each service is aligned with organisational values and objectives.

Key Responsibilities:

• Providing leadership and operational oversight across a portfolio of nursing, residential, and dementia care homes
• Delivering strong clinical leadership to ensure safe, effective, and person-centred care
• Supporting, mentoring, and developing Home Managers to achieve high performance
• Driving improvements in CQC outcomes, compliance, and clinical governance standards
• Monitoring service performance and implementing action plans where required
• Supporting services through operational, staffing, and quality challenges
• Working closely with senior leadership teams to deliver strategic objectives
• Acting as a visible and supportive Regional Manager across all services to ensure consistency and stability

To be considered for this role, you will need the following experience:

• Proven experience as a Regional Manager within elderly care services
• Registered Nurse qualification with an active NMC PIN (Not essential)
• Strong track record of improving quality outcomes and stabilising services
• In-depth knowledge of CQC regulations, compliance frameworks, and clinical governance
• A supportive leadership style with excellent communication and interpersonal skills
• The ability to travel regularly across the West Midlands and surrounding regions

What s on Offer

This Regional Manager position offers a salary of £60,000 £70,000 per annum, depending on experience, alongside the opportunity to join a supportive and ambitious care provider that genuinely invests in leadership development and service quality.

This is an excellent opportunity for an experienced Regional Manager who is passionate about driving high standards of care, developing teams, and making a meaningful impact across multiple services.

If you are an experienced Regional Manager looking for your next senior leadership challenge within elderly care, we would love to hear from you. Click Apply Now to be considered for this opportunity.

Interim Regional Home Manager Adults Learning Disabilities & Autism Merseyside & Cheshire
£350 per day + mileage Interim contract

Are you an experienced Registered Manager, Regional Manager or Interim Home Manager looking for your next leadership assignment in adult social care?

We are recruiting an accomplished Interim Regional Home Manager to provide operational leadership and support across click apply for full job details

Cityworx are recruiting an experienced Regional Manager with a strong background in Extra Care to lead a significant operational transition involving the TUPE transfer of nine Extra Care Schemes from an outgoing provider into the portfolio of an established care organisation.

This is a high-profile, operationally focused role requiring an experienced senior manager who can take ownership of the transition, provide stability throughout the process and ensure the schemes are successfully integrated into the organisation.

The successful candidate will need a detailed understanding of Extra Care and independent living, together with strong senior management, change management & project management experience.

This is not simply a project coordination role. You will be required to provide strong operational leadership, manage complex stakeholder relationships and address the practical challenges associated with transferring multiple services and teams from one provider to another.

Key Responsibilities

• Lead the operational transition of a number of Extra Care Schemes into the organisation.
• Take responsibility for the effective management of the TUPE transfer process from an operational perspective.
• Provide visible and experienced leadership throughout the month transition.
• Work closely with senior management, operational teams and key stakeholders to ensure a coordinated transfer.
• Support the integration of services, people, processes and operational requirements.
• Identify and manage operational risks and challenges arising during the transition.
• Develop and monitor transition plans, priorities, milestones and deliverables.
• Ensure Extra Care services remain focused on high-quality care, independence, dignity, choice and control.
• Maintain strong relationships with residents, families, staff and relevant stakeholders where required.
• Work collaboratively with HR and other specialist functions throughout the TUPE process.
• Provide effective change management and support teams through organisational transition.
• Monitor service performance and identify areas requiring intervention or additional support.
• Ensure operational issues are identified quickly and addressed effectively.
• Provide regular updates to senior leadership on progress, risks, challenges and outcomes.
• Ensure the successful transition and integration of the schemes into the organisation's operating model.

What We Are Looking For

The successful candidate will be an experienced Regional Manager, Operations Manager, Senior Manager or Project/Change Manager with substantial experience within Extra Care.

You will ideally have:

• Detailed knowledge and practical experience of Extra Care and independent living.
• Strong senior operational management experience within health, social care or a related regulated environment.
• Proven experience managing complex change and organisational transitions.
• Strong project management skills and the ability to manage multiple workstreams simultaneously.
• Experience managing significant operational challenges and competing priorities.
• Strong stakeholder management and communication skills.
• The ability to work confidently with senior leadership teams and operational colleagues.
• A structured, analytical and solutions-focused approach.
• The ability to provide calm, visible and credible leadership during periods of change.
• A genuine commitment to the principles of independent living and person-centred Extra Care.

The Contract

This is a month fixed-term contract with an immediate start.

The role will suit an experienced Extra Care professional who enjoys managing complex operational change and wants to take ownership of a significant transition programme.

• The chance to use your technical knowledge to help global researchers
• Excellent training provided
• Some exciting international travel opportunities

The benefits of precision temperature and environmental control for microscopy speak for themselves this equipment lets researchers see how materials behave under real-world conditions, used by many of the most prestigious research institutes and universities around the world.

You d be part of a well-established, family-run business, and despite working with such a global customer base, they've held on to what makes them different: friendly, supportive management, a close team, and a happy, down-to-earth place to come to work. As part of their growth plans, they are looking for someone to become the first point of contact for customers - the person they turn to with questions, and the person who helps them get the most out of the products.

What you'll be doing
You'll be liaising directly with the scientists and researchers performing Raman, FTIR, X-ray diffraction, and general optical microscopy. It ll be your job to understand what they need and helping shape the right solution for them.

No two days will look the same - one moment you might be talking a customer through a technical query, the next you're following up on an enquiry, training a distributor, or gathering market insight that feeds back into the business.

What we're looking for

• A degree in a relevant scientific or technical field such as engineering or physics
• A couple of years' experience in technical sales
• A scientific mind, an inquisitive nature, and a genuine love of talking to people - this role rewards curiosity as much as it does commercial instinct
• Full UK driving licence and the right to work in the UK

Why join us

• A warm, supportive, family feel - not a corporate office
• Real investment in your development, with plenty of room to grow into different parts of the business
• A bit of travel to interesting places along the way, without a relentless target-chasing culture
• Your first six months will be spent working closely with our production and technical teams, so you really understand the products before you're out talking to customers about them, before moving to flexible/hybrid working

Shift Patterns: Monday to Friday, 9am - 5pm (fully office-based)

About the role:

We are looking for a confident and compassionate Customer Liaison Coordinator to become the first point of contact for prospective residents, families, and members of the public. This is a telephone-based role where you will provide a professional, friendly, and efficient service, ensuring every enquiry is handled with care and directed to the appropriate team.

Key responsibilities:

• Answer incoming telephone calls and respond to email enquiries from prospective residents, families, and the general public.
• Provide accurate information about our care homes and the services we offer.
• Arrange and coordinate care home visits for prospective residents and their families.
• Liaise closely with care home teams to ensure enquiries and requests are managed promptly and efficiently.
• Maintain accurate records of all enquiries and follow-up actions.
• Deliver a professional, empathetic, and customer-focused experience on every interaction.
• Remain calm and supportive when handling sensitive or challenging conversations.

Benefits of working with Runwood Homes:

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Opportunities to progress your career within the company

About you:

The successful Customer Liaison Coordinator will have previous experience in a customer service, contact centre, or other customer-facing role, with an excellent telephone manner and confident, professional communication skills. You will be caring, empathetic, and approachable, with the ability to work independently while managing multiple tasks effectively. Strong organisational skills, excellent attention to detail, and the ability to remain calm under pressure in a busy environment are essential. Applicants should also possess good IT skills and be confident using email and Microsoft Office applications.

About Runwood Homes:

Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of 55 homes across England. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

We reserve the right to close this vacancy early should we receive sufficient applications or successfully recruit a suitable candidate. Early application is therefore encouraged.

ABOUT THE ROLE
As Regional Peripatetic Senior Carer with Barchester care homes, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Always respecting the dignity and preferences of our residents, you'll carry out a range of clinical tasks, including taking blood pressure, for example. You'll need to lead and inspire your colleagues and introduce ideas and changes that will make every day fulfilling for our staff and residents alike. As this is a Regional Peripatetic Senior Carer role, you'll work across three different homes in the region (your travel will be paid per mile). This means you'll need to be flexible when it comes to working days and nights, bank holidays and weekends.

ABOUT YOU
You'll need a Level 2 NVQ or Advanced Diploma in Health & Social Care to join us as a Regional Peripatetic Senior Carer. With experience of providing care and support, ideally for older people, you'll know how to monitor and help plan each resident's care, including reviews and risk assessments. Dedicated and compassionate, you'll be a strong communicator and a confident team player who can lead others. We're looking for someone who always seeks out opportunities for further clinical or personal development, and you'll be happy to complete all regulatory and statutory training as well as complying with our own clinical policies and strategies. You'll also need to be comfortable with working some long shifts that could involve standing for extended periods of time.

REWARDS PACKAGE
As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include:

Free learning and development
Automatic enrolment into our profit share scheme
A range of holiday, retail and leisure discounts
Unlimited access to our Refer a Friend bonus scheme

If you'd like to use your care experience and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Regional Quality Nurse Yorkshire and surrounding areas Full-time Hybrid
Salary: 55,000 to 60,000 per annum

An opportunity has arisen for an experienced, values-led nurse to join a well-established care provider supporting a portfolio of elderly care services across Yorkshire.

This is a highly visible regional role, focused on driving clinical quality, regulatory compliance and continuous improvement across multiple homes. You will work closely with Home Managers and senior operational colleagues to identify risks, strengthen standards and ensure residents receive safe, compassionate and person-centred care.

This role would suit:

• A Home Manager who particularly enjoys the quality, governance and improvement side of their role and is looking to move into a regional position.
• An experienced Clinical Lead ready to progress into a broader regional quality role.
• An established Quality Manager seeking a fresh challenge within a supportive, quality-focused care group.

• Carrying out planned and responsive quality audits across care homes.
• Reviewing care plans, risk assessments, medication practices and clinical documentation.
• Identifying areas of risk, analysing trends and producing clear, practical recommendations.
• Supporting Home Managers to develop, implement and monitor improvement action plans.
• Providing clinical guidance and hands-on coaching to managers and care teams.
• Supporting services before, during and following regulatory inspections, including CQC.
• Promoting best practice in medication management, safeguarding, infection prevention and control, dementia care and the management of long-term conditions.
• Delivering training and contributing to the development of policies, procedures and clinical standards.
• Building positive relationships with operational teams, residents, relatives and external professionals.
• Using quality data and audit outcomes to drive sustainable improvement and positive resident outcomes.

• Current NMC registration and substantial post-registration experience.
• Experience of clinical governance, quality assurance, auditing and service improvement.
• A strong understanding of CQC requirements and how to support services through inspections.
• Sound clinical knowledge across elderly care, dementia, safeguarding, medicines management and infection prevention and control.
• The ability to interpret quality and clinical data, identify themes and communicate recommendations clearly.
• Excellent coaching, communication and influencing skills.
• Confidence working with Home Managers and senior teams to deliver improvement plans.
• Strong written skills, including audit reports, action plans and quality updates.
• Good IT skills, including Microsoft Office and digital care planning systems.
• A full UK driving licence and willingness to travel regularly across Yorkshire and neighbouring areas.