This job has expired

CCS HOMECARE SERVICES

Operations Support Manager

Supported Living

Location

Slough Head Office, with travel to operational services

Contract

Permanent Full-time 40 hours per week

Salary 36000

Make a difference in care delivery

CCS Homecare Services is looking for an experienced and proactive Operations Support Manager to support the delivery of safe, person-centred and high-quality Supported Living services. This is an excellent opportunity for someone who enjoys supporting service managers, strengthening standards and helping people receive support that promotes wellbeing and independence.

The role

Working closely with service managers and operational teams, you will help maintain effective, compliant and well-organised services while driving continuous improvement.

• Oversee person-centred care and service delivery, supporting the physical and mental wellbeing of people using our services.

• Support the development, implementation and review of care plans and risk assessments.

• Monitor service standards, organisational compliance and key performance indicators.

• Support managers with day-to-day operational and service delivery requirements.

• Oversee staff schedules and operational resources to support effective delivery.

• Promote compliance with safeguarding, health and safety and regulatory requirements.

• Support internal audits and external compliance reviews.

• Maintain effective communication with service users, staff, managers and relevant stakeholders.

• Identify and implement improvements in operational processes, care delivery and service quality.

About you

• Experience working in a health and social care environment.

• Experience supervising and managing staff.

• Excellent knowledge of adult social care standards, safeguarding and health and safety.

• Strong organisational, administrative and time-management skills.

• Excellent written and verbal communication skills.

• A proactive, collaborative and improvement-focused approach.

• Flexibility to work in line with operational needs, including between 6am and 10pm on any day of the week when required.

Qualification: RQF Level 3 or an equivalent health-related qualification is preferred. Applicants without this qualification must be willing to enrol on Level 3 within the first six months.

Travel: A valid driving licence and use of your own car are desirable.

Why join CCS Homecare Services?

You will have the opportunity to influence service quality, support operational teams and help us deliver consistent, person-centred support across our Supported Living services.

Apply today with your CV

CCS Homecare Services is committed to equality of opportunity and person-centred care.

We are currently looking for a reliable and committed individual to join our team on a part-time basis, with an immediate start available, ideally next week or the week after.

Pay Rate: 13.00 per hour

Working Days (8am till 4pm):

• Tuesday and Wednesday, or
• Wednesday and Thursday

The successful candidate will be responsible for:

• Calibrating coffee machines
• Restocking and managing vending supplies
• Cleaning and maintaining coffee machines to a high standard

Previous experience is not essential, as full training will be provided. We are looking for someone with a positive attitude, good attention to detail, and a dependable approach to work.

The key requirement for this role is reliability and the ability to consistently commit to the two working days each week.

This is an excellent opportunity for someone seeking part-time work with full training and support provided.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Registered Manager - Multi-Site Operations & Service Development

Salary: 37,000 - 45,000 per annum
Full-time Permanent Monday-Friday

About the Role

This is an exciting opportunity for an experienced Registered Manager who is ready to broaden their career into wider multi-site operations.

The successful candidate will retain responsibility for Registered Manager and CQC duties while gaining broader exposure to multi-site oversight, service improvement, staff leadership, stakeholder management, service development and operational performance.

You will work closely with the Directors and senior leadership team across a number of supported living and domiciliary care services supporting adults with autism, learning disabilities, mental health needs, physical disabilities and behaviours that challenge.

This role would particularly suit an established Registered Manager looking to take their first step towards a future Operations Manager or Head of Operations position.

Key Responsibilities

• Oversee the quality and day-to-day operation of multiple supported living and domiciliary care services.
• Maintain strong CQC compliance and lead on inspections, audits and service improvement plans.
• Support the organisation in improving its CQC rating and maintaining high standards of care.
• Carry out regular service visits to monitor quality, compliance, staffing and the wellbeing of people supported.
• Provide leadership, guidance and support to Service/Home Managers and wider staff teams.
• Oversee recruitment, training, supervision, performance management and staff development.
• Act as the Designated Safeguarding Lead and ensure safeguarding and risk management processes are effective.
• Ensure care and support plans are person-centred, outcomes-focused and regularly reviewed.
• Promote Positive Behaviour Support, positive risk-taking and least restrictive practice.
• Build strong relationships with commissioners, local authorities, health professionals and other external stakeholders.
• Support service development, new service opportunities and wider operational planning.
• Provide operational updates, performance information and improvement plans to the Directors.
• Support effective resource and budget management across the services.
• Ensure compliance with relevant health & safety, GDPR and regulatory requirements.

About You

We are looking for an experienced Registered Manager or senior adult social care professional with strong regulated-services experience.

You should have:

• Proven experience as a Registered Manager or equivalent senior management role.
• Experience managing multiple services, sites or teams, or working across more than one service.
• Strong knowledge of CQC regulations, compliance and quality assurance.
• Experience with CQC inspections, audits and service improvement.
• Experience supporting adults with autism, learning disabilities, mental health needs, physical disabilities and behaviours that challenge.
• Knowledge and practical experience of Positive Behaviour Support (PBS) and least restrictive practice.
• Strong safeguarding experience.
• Knowledge of the Health and Social Care Act 2008, Mental Capacity Act 2005, DoLS/LPS and Care Act 2014.
• Strong leadership and people-management skills.
• Excellent communication and stakeholder-management skills.
• A relevant Level 4/5 Health & Social Care or Leadership qualification would be advantageous.

The Progression Opportunity

This isn't simply another single-service Registered Manager position.

The role is designed for an experienced RM who is ready to broaden their remit and gain greater exposure to:

• Multi-site operations
• Supporting and developing managers
• Service development
• Commissioner relationships
• Budgets and resources
• Wider operational decision-making
• Organisational strategy and CQC improvement

It offers a genuine opportunity to develop towards future Operations Manager / Head of Operations responsibilities.

Working Pattern

• Monday to Friday
• Core working hours
• Occasional weekend and on-call requirements
• Regular travel between services across the region

A full UK driving licence and access to reliable transport would be advantageous.

Benefits

• 37,000 - 45,000 salary
• Full-time, permanent position
• Monday-Friday working pattern
• Additional annual leave
• Free on-site parking
• Health & wellbeing programme
• Sick pay
• Ongoing training and professional development
• Support from senior management and Directors
• Exposure to wider operational management and business development
• Opportunity for career progression towards Operations Management
• Involvement in wider organisational strategy and service development

Interested?

If you're an experienced Registered Manager who is ready for more responsibility, wider operational exposure and a genuine next step in your career, this could be an excellent opportunity to develop beyond a traditional single-service RM role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Position: Head of Operations (Nurse Qualified)
Location: North West, Cheshire, Stoke & Stafford
Salary: £60,000 + £5,000 car allowance
Hours: Full-time

Career Makers is currently working with an established care provider to appoint a Head of Operations with a strong clinical background and proven senior leadership experience click apply for full job details

About you

You must be a registered nurse with an active PIN. You will lead and develop Registered Managers across multiple services, overseeing quality, performance, compliance, operational risk and the mobilisation of new services. Alongside this, you will provide organisation-wide clinical leadership around complex health needs, clinical risk, delegated healthcare tasks and clinical governance click apply for full job details

Operations Director - Residential Children's Services

Salary: 70,000 rising to 80,000 + 3,000 bonus

Location: Northamptonshire/Milton Keynes

I'm currently working with a growing care provider looking for an experienced Operations Director to oversee their children's services and support the continued growth of the organisation.

The Role

• Oversee the operational management of multiple children's services, including Family Assessment Centres and residential homes
• Lead and support Registered Managers across the services
• Responsibility for Ofsted, quality assurance, HR and wider operational decisions
• Drive the strategic growth of the children's side of the business
• Report directly to the Owner, with a high level of autonomy
• Hybrid working - around 1 day across the services and 2 days from home

Benefits

• 70,000 starting salary, rising to 80,000 after 6-month probation
• 3,000 bonus for achieving a Good or Outstanding Ofsted outcome
• Opportunity to have real ownership over the service and its future growth
• Growing organisation with plans across children's residential, family assessment, supported accommodation and adult services
• ASAP interview and start

Requirements

• Ideally previous experience at Operations Manager / Senior Manager level or above
• Experience overseeing multiple services, ideally Family Assessment Centres and/or children's residential
• Strong understanding of Ofsted, QA and operational management
• Qualified Social Worker is a plus

They will interview right away so please don't delay your application!

How to Apply:

If you're interested, please send your CV (preferably in Word format) via this site.

Not the right role for you? Refer a friend and earn a 200 referral bonus.

For other opportunities or a chat, connect with Madison Sable on LinkedIn.

At NonStop Care, you'll have a dedicated consultant to support you through every step - from CV review to interview preparation - ensuring you have everything you need to succeed.

An exciting opportunity has arisen for an experienced HR leader to take responsibility for a large multi-country HR operation spanning the UK, Ireland and the Nordic region. Reporting into European HR leadership, you will drive HR excellence, lead a team of HR professionals and influence business strategy across a complex international landscape. It is essential you have HR Lead experience in the Nordics

Client Details

Our client is a large international organisation with a well-established European presence and a modern HR operating model. The business combines shared services, specialist centres of excellence and market-leading technology to deliver a high-quality employee experience, creating a commercially focused environment where HR plays a strategic role in organisational success

Description

• Lead, coach and develop a team of HR professionals across multiple countries.
• Act as the senior HR lead for the region, providing strategic guidance to business leaders.
• Drive consistent, high-quality HR service delivery across six countries.
• Partner with shared services, centres of excellence and other HR functions to improve effectiveness and efficiency.
• Manage complex employee relations matters, organisational change initiatives and leadership challenges.
• Ensure compliance with employment legislation and regulatory requirements across multiple jurisdictions.
• Identify, assess and mitigate people-related risks.
• Oversee compensation activities and workforce cost management in partnership with reward teams.
• Support organisational design, restructuring, transformation and integration programmes.
• Promote the effective use of HR technology and data-driven decision-making.

Profile

• Significant HR leadership experience within a complex, international environment.
• Strong knowledge of employment practices across the UK, Ireland and the Nordic region.
• Proven experience leading multi-country teams and developing HR talent.
• Background operating within a shared services HR model.
• Experience using enterprise HR systems such as Workday, ServiceNow or similar platforms.
• Strong employee relations expertise with the confidence to challenge and influence senior stakeholders.
• Commercial mindset with the ability to balance business needs, compliance and employee experience.
• Experience managing reward processes, budgets and workforce planning activities.
• Excellent communication skills with the ability to build credibility across a matrix organisation.
• CIPD qualification or equivalent would be advantageous.

Job Offer

• Regional responsibility across the UK, Ireland, Sweden, Norway, Denmark and Finland
• Home based role with regular, weekly travel
• Salary of c 90,000 plus benefits
• Leadership responsibility for a multi-country HR team
• Exposure to approximately 1,200 employees across the region
• Opportunity to operate as the senior HR voice within a major European cluster
• Significant visibility with senior leadership and European HR stakeholders
• Broad HR remit covering employee relations, compliance, reward, organisational design and transformation
• Opportunity to shape and enhance HR delivery across a large international operation
• Exposure to complex employment environments
• Opportunity to lead strategic change and continuous improvement initiatives within a sophisticated HR function

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Customer Success & Operations Specialist

Are you passionate about delivering an exceptional customer experience whilst keeping operations running smoothly behind the scenes?

Hours: 8.30am to 5pm - Monday to Friday - Hybrid (1 day from home)

Location: Large modern building with on-site parking and modern kitchen facilities

Salary: 35K- 40K plus 25 days holiday, health insurance, pension, 2 annual conferences, parking and hybrid working!

Our client, a market-leading medical business, is looking for a proactive and highly organised Customer Success & Operations Coordinator to join their small but mighty UK division in Chessington.

As a key member of the Customer Success team, you'll be the central point of coordination between customers, sales, service, warehouse operations and internal departments. You'll play a critical role in ensuring seamless customer service, efficient order fulfilment and operational excellence across the business unit.

Main responsibilities include:

• Act as the primary point of contact for enquiries, delivering a first-class customer experience
• Manage customer orders, equipment requests, service contracts, hire agreements and repairs through SAP system and (url removed)
• Monitor open orders and maintain accurate customer, inventory and order records.
• Coordinate stock purchasing and inventory activities
• Coordinate equipment dispatch, returns and availability with the warehouse.
• Monitor equipment utilisation and support forecasting activities.
• Work alongside service engineers and collaborate with service teams
• Prepare and distribute monthly operational and performance reports.
• Maintain accurate reporting on stock levels, order status and equipment utilisation.
• Support continuous improvement initiatives and identify opportunities to enhance efficiency.
• Assist the Business Unit Manager with sales and performance reporting.
• Contribute to Standard Operating Procedures (SOPs) and Quality Management System (QMS) compliance.

What We Need:

• Previous experience within Customer Success, Customer Service, Operations, Service Coordination, Supply Chain or Sales Support.
• Experience using SAP or a similar ERP system.
• Strong Excel skills with the ability to analyse and report on data.
• Ability to manage multiple priorities in a busy environment.
• Experience using (url removed) or similar project management systems would be advantageous.
• Experience within medical, healthcare, logistics or technical product environments would be beneficial, but not essential.

Why Join?

• Join a globally recognised and innovative organisation.
• Be part of a collaborative and supportive team.
• Gain exposure to operations, commercial reporting and customer success activities.
• Play a key role in improving customer experience and business performance.
• Enjoy excellent benefits, professional development opportunities and a positive team culture.

Ready to Make a Difference?

If you're excited about the opportunity to provide top-notch customer service and be part of a fantastic team, we want to hear from you!

Let's embark on this journey together!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.