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EXPIRED JOB

Customer Relationship Manager - Care Home

Hampshire, United Kingdom

Customer Relationship Manager - Care Home

Hours: 40 hours per week - Monday to Friday

Salary: from £40000 per year plus uncapped commission

Location: Fareham, Hampshire, PO15 5FF


Are you a target-driven sales professional with a passion for high-end service? Join a prestigious, industry-leading care home team to drive occupancy and build lasting community connections click apply for full job details

Expired on
23/10/2026
This position is no longer accepting applications.

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NEW
Regional Customer Relationship Manager

Bosham

Permanent £45000.00 - £45000.00 Annual

From 45,000 Plus Care Allowance & commission

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:

Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:

Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.


View Details Apply Now
NEW
Regional Customer Relationship Manager

Fontwell

Permanent £45000.00 - £45000.00 Annual

From 45,000 plus car allowance & commission


Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.


View Details Apply Now
NEW
Senior Hospital Relationship Manager

London

Permanent £70000.00 - £70000.00 Annual

About The Role
Team Provider Management
Working Pattern - Hybrid 2 days per week in the Vitality Bournemouth, London or Stockport Office. Full time hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:

  • Strong Relationship Management Skills
  • Experienced Commercial Negotiator
  • Confident Stakeholder Manager

What this role is all about
We're looking for a Senior Hospital click apply for full job details

View Details Apply Now
NEW
Deputy Care Home Manager

Great Crosby

Permanent £50000.00 - £50000.00 Annual

Are you an experienced Deputy Care Home Manager or Deputy Residential Home Manager looking for your next opportunity in Liverpool?

We are working with an established elderly care provider to recruit a non-clinical Deputy Home Manager for a large, well-established residential and dementia care home in the Liverpool area.

This is an excellent opportunity for an experienced Deputy Manager who enjoys being visible on the floor, supporting care teams and working closely with the Home Manager to maintain high standards of care, compliance and resident experience.
This is a non-nursing position and does not require an NMC PIN, Nurse qualified Deputy Managers are more than welcome to appy however!

The Deputy Home Manager RoleWorking alongside the Home Manager, you will play a key role in the day-to-day leadership and operation of the care home.

Salary & BenefitsThe successful Deputy Home Manager will receive:

  • 50,000 per annum
  • Dedicated support to progress to Home Manager within the group within 18 months.
  • Access to recognised qualifications and development pathways
  • Confidential emotional, practical and financial support,
  • Company pension scheme, life assurance and enhanced support that helps you plan with confidence
  • Annual awards, long service recognition, referral bonuses and team celebrations.
Your responsibilities will include:
  • Supporting the Home Manager with the effective day-to-day running of the home
  • Leading, motivating and developing a large care team
  • Maintaining high standards of person-centred residential and dementia care
  • Supporting care planning, assessments and resident reviews
  • Ensuring the home operates in line with CQC regulations and internal quality standards
What We're Looking ForWe would particularly like to hear from experienced Deputy Managers working within residential care homes for older people.
You will ideally have:
  • Previous experience as a Deputy Care Home Manager, Deputy Residential Home Manager or Senior Care Manager
  • Experience working within an elderly residential or dementia care setting
  • Experience of supporting the management of a larger care home would be advantageous
  • A strong understanding of CQC regulations, safeguarding, DoLS and the Mental Capacity Act
  • A Level 5 qualification in Leadership and Management for Adult Care, or be working towards/relevant equivalent experience
Why Apply?This is an opportunity to join a well-established care provider in a senior position within a large residential and dementia service.

It could be particularly well suited to an experienced Deputy Residential Home Manager in Liverpool, Merseyside or the surrounding area who is looking for greater responsibility and a clear route towards becoming a Registered Home Manager in the future.
If you have experience leading teams within elderly residential care or dementia care and are looking for your next Deputy Manager opportunity, we would be keen to hear from you.

Apply today for further information and a confidential discussion.


LICMT

View Details Apply Now
NEW
Care Home Manager

United Kingdom

Permanent £40000.00 - £50000.00 Annual

Our client is an independently owned residential elderly care home committed to providing high-quality, person-centred care within a welcoming and supportive environment.

The owners are looking to appoint a committed and hands-on Home Manager who can bring stability, consistent leadership and clear direction to the service.

A key focus will be bringing the staff team together, establishing clear expectations and creating a positive and settled culture within the home. The successful candidate will be someone who wants to take genuine ownership of the service and become a long-term part of its future.

The owners are open to considering either an experienced Care Home Manager or an established Deputy Manager looking to take their first Registered Manager position, provided they can demonstrate the leadership ability and commitment required to successfully lead the home.

Key Responsibilities

  • Take responsibility for the day-to-day operational management of the home.
  • Provide visible, consistent and supportive leadership to the staff team.
  • Bring greater stability and structure to the service, ensuring colleagues understand their roles and responsibilities.
  • Develop a positive team culture built around communication, accountability and high standards of care.
  • Ensure residents receive high-quality, person-centred care that promotes dignity, independence and wellbeing.
  • Maintain compliance with CQC regulations, safeguarding requirements and statutory standards.
  • Lead recruitment, supervision, training, development and performance management of staff.
  • Monitor quality assurance, audits, incidents, risk assessments and improvement plans.
  • Build strong relationships with residents, relatives, healthcare professionals and other external stakeholders.
  • Manage staffing and resources effectively while maintaining appropriate care standards.
  • Work closely with the owners, providing clear communication around the performance and ongoing development of the home.
Requirements Essential:

  • Management or senior leadership experience within an elderly residential care environment.
  • Strong people management and team leadership skills.
  • Good knowledge of CQC regulations and elderly care standards.
  • Ability to bring structure, consistency and stability to a staff team.
  • A hands-on leadership style and willingness to be visible within the home.
  • Genuine commitment to the service and an interest in developing within the role for the longer term.
Desirable:

  • Previous experience as a Registered Manager or Home Manager.
  • Strong Deputy Manager experience with the ability and ambition to step into a Registered Manager position.
  • NVQ Level 5 in Leadership for Health and Social Care or equivalent.
  • Previous experience developing or realigning an established staff team.
Benefits
  • Salary of circa 40,000 - 50,000 depending on experience.
  • Opportunity for an experienced Deputy Manager to progress into their first Home Manager position.
  • Significant autonomy and opportunity to make the service your own.
  • Close working relationship with the owners.
  • Opportunity to have a genuine impact on the culture, stability and future of the home.
  • Long-term opportunity within an independently owned care service.
If you are interested in this position, please apply, or for more information contact Jon Hammond at Domus Recruitment.

As part of our continual pursuit of quality candidates, we appreciate and reward candidate recommendations. If you recommend a new candidate who is not already registered with us and we successfully place them into a role for a minimum of one month, we will reward you with 300.

View Details Apply Now
NEW
Care Home Manager

Harrogate

Permanent £65000.00 - £70000.00 Annual

Home Manager Residential Care Home
Harrogate £65,000 £70,000

Some Home Managers are looking for a service they need to rescue.

If you're looking for a home with strong foundations, established values and an environment you'll be proud to lead keep reading.

Set within two acres of landscaped grounds, this beautiful residential home has been caring for people since 80's. Its heritage, surroundings and values are already part of what makes it special the opportunity is to protect that, develop the team further, and lead it confidently through an upcoming refurbishment.

Is this you?

  • You lead through visibility, consistency and genuine relationships
  • You know how to raise standards without disrupting what already works
  • You've successfully led a service to a Good CQC rating
  • You want genuine responsibility, with Governance and Quality Assurance support there when you need it

What you'll be responsible for:

  • Maintaining strong standards through hands-on, visible leadership
  • Supporting and developing an established, capable team
  • Taking ownership of quality, compliance and safeguarding
  • Managing occupancy, budgets and the home's financial performance
  • Leading the service through refurbishment with minimal disruption for residents and colleagues

What you'll need:

  • Experience managing a residential service of a similar size and client group
  • A proven record of achieving Good outcomes with the CQC
  • Excellent communication and relationship-building skills
  • Commercial awareness, including budget and occupancy management
  • A Level 5 Diploma in Leadership for Health and Social Care, or working towards it

£65,000 £70,000, with the autonomy to lead an established home and the support to keep it thriving.

If you're looking for a home with genuine character, real heritage and an exciting future ahead, let's have a confidential conversation.

Apply today to speak to Mike at Medicare confidentially

View Details Apply Now
NEW
Care Home Manager

Beccles

Permanent £40000.00 - £45000.00 Annual

Position: Care Home Manager
Location: Beccles, Suffolk
Salary: 40,000 - 45,000 per annum + 10% Annual Bonus (DOE)
Hours: Full Time

CareerMakers Healthcare are recruiting for an experienced Care Home Manager to lead a specialist Learning Disability service in Suffolk.

This is an excellent opportunity to join an established provider and take responsibility for the overall management, performance, and development of the service, ensuring the delivery of high-quality, person-centred care and support.


Benefits as a Care Home Manager:

  • Pay increase with longevity
  • Annual bonus of up to 10% of salary
  • Ongoing training and development opportunities
  • Supportive senior management team
  • Pension scheme
  • Career progression opportunities
  • Generous annual leave entitlement


Responsibilities as a Care Home Manager:

  • Oversee the day-to-day running of the service, ensuring high standards of care and support.
  • Lead, develop, and motivate the team to deliver outstanding person-centred care.
  • Ensure compliance with CQC regulations, safeguarding requirements, and internal policies.
  • Manage staffing, budgets, and service performance effectively.


Requirements as a Care Home Manager:

  • Previous experience as a Registered Manager or Care Home Manager within a Learning Disability service.
  • Strong understanding of CQC regulations and quality standards.
  • Proven leadership and people management experience.

Are you an experienced Care Home Manager looking for your next challenge?

Apply today or contact Umay at CareerMakers for more information!

Please note: Sponsorship is not available for this position.

View Details Apply Now
NEW
Care at Home Manager

Permanent £40000.00 - £45000.00 Annual

Care at Home Manager Highlands 40,000 to 45,000

Some managers want a smooth service that runs itself.

This one is not that. And if you are being honest with yourself, that is probably not what you are looking for either.

The right person for this role is someone who looks at a service with room to improve and sees an opportunity, not a warning sign. Someone who wants to put their stamp on something, build it properly and have the inspection outcome, the team stability and the commissioner relationships to show for it.

If that sounds like you, keep reading.



The Role

An established care at home service based around 14 miles north of Inverness is looking for a Registered Manager to lead, develop and grow what is already a functioning operation.

The service currently delivers around 700 hours of care per week across a wide rural geography. A team of care practitioners, Team Leads and a Care Coordinator are already in place. The infrastructure is there. What the service needs now is the right registered leader to take ownership of it, drive quality forward and grow it sustainably toward 1,000 hours.

There has been a recent Care Inspectorate inspection. The outcomes were mixed and an action plan is in place. Progress is already being made. This is not a service in crisis. It is a service in transition and it needs someone who understands the difference and wants to be part of what comes next.



What a Strong Week Looks Like

  • Care plans that are live, accurate and genuinely person-centred
  • Risk assessments completed, reviewed and meaningful rather than filed and forgotten
  • Supervision that the team actually benefits from
  • A rota that holds
  • Commissioner conversations built on trust and consistency
  • Inspection readiness that is not a last minute panic, because the work is being done every day

The Highland geography is real. Lone workers covering rural communities across a wide area need a manager who is visible, present and consistent, not one who manages from a distance and hopes for the best.



Who You Will Be Working With

The Operations Manager above this role has spent her career at the sharp end of care at home. She is a former Operations Director for one of the Highlands' largest providers and is well connected across the commissioning landscape in Scotland. She is not a figurehead. She knows what this service needs and she is genuinely invested in the right person succeeding.

The support behind this role is real. If there is a specialism you want to develop or an area you want to lead on, there is appetite to back that properly with protected time and resource.

Day to day operational decisions are yours. Budget sign off sits higher in the business, which is worth knowing upfront. But the expectation is straightforward. Build something stable enough that the people above you are not worried when they step away.

By the end of year one, success looks like this:

  • Measurable progress on the improvement plan
  • A team that is properly supervised, retained and performing
  • Care hours growing steadily toward 1,000
  • A commissioner relationship rebuilt on reliability and consistency

For the right person, growth beyond this service is a longer term conversation. But it starts with making this one what it should be.



What We Are Looking For

Experience

  • Several years working within care at home services, not just social care more broadly
  • Registered Manager experience or a clear and credible route to registration
  • Confidence with compliance, inspection standards and Care Inspectorate requirements
  • A full UK driving licence

Qualifications

  • SCQF Level 9 in health, social work or a related field
  • Leadership and Management at SCQF Level 10, or a committed plan to complete it
  • SVQ Level 4 in Health and Social Care, or readiness to work toward it quickly

Salary: 40,000 to 45,000 depending on experience.

Relocation support is available including open discussion around housing and temporary accommodation.



Not Quite There Yet But Getting Close?

If you are a Deputy Manager or experienced Care Coordinator with a strong care at home background and you know you are ready for the next step, this employer is open to that conversation. The right candidate will be supported toward registration. What matters is the experience, the values and the drive to get there. Do not let a job title stop you from getting in touch.



How to Apply

Send your CV to Recruitment Panda. It does not need to be updated. A conversation costs nothing.

Or get in touch directly. Tim is the Principal Consultant working closely with this employer and knows the brief inside out.

Right to work in the UK is required for this position.

Recruitment Panda Employers Who Care

Recruitment Panda Ltd is acting as an Employment Agency in relation to this vacancy. We are committed to equal opportunities and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age. By submitting your application, you consent to Recruitment Panda Ltd processing your personal data in accordance with our Privacy Policy, a copy of which is available on request (or via the below link where this is viewed on (url removed .

View Details Apply Now
NEW
Registered Care Home Manager

Worthing

Permanent £70000.00 - £70000.00 Annual

Home Manager (Nurse Qualified) - Worthing BN11

Salary: £70,000 plus excellent holidays (over 30 days per annum) and bonus
37.5 hours per week

I am seeking an experienced Nurse Qualified Home Manager looking for your next leadership opportunity who wants to lead and drive a successful and stable team of nurses and carers in this modern medium sized nursing , residential and dementia care home

This is a click apply for full job details

View Details Apply Now
NEW
Care Home Manager

Leighton Buzzard

Permanent £55000.00 - £60000.00 Annual

An exciting opportunity has arisen for an experienced Care Home Manager to take overall responsibility for the day-to-day leadership and management of a modern, purpose-built Care home.

This is an opportunity for an ambitious and experienced care professional to lead a high-quality service. The home provides spacious en-suite accommodation alongside a range of modern facilities designed around residents' wellbeing, independence and quality of life.

The successful candidate will be responsible for providing strong operational leadership, ensuring consistently high standards of care and developing a positive culture where residents, relatives and staff feel valued.

Key Responsibilities

  • Provide strong, visible and compassionate leadership across the care home.
  • Take overall responsibility for the operational management of the service.
  • Ensure the delivery of safe, effective, person-centred care that promotes dignity, choice, independence and wellbeing.
  • Maintain full compliance with CQC regulations, legislation and statutory requirements.
  • Lead the service through regulatory inspections and ensure appropriate action plans are implemented and monitored.
  • Develop and maintain a positive safeguarding culture.
  • Ensure robust care planning, risk assessment and review processes are maintained.
  • Monitor the quality of care and identify opportunities for continuous improvement.
  • Lead, motivate and develop the management and care teams.
  • Ensure appropriate staffing levels, recruitment, induction, training and competency assessments are maintained.
  • Manage performance effectively, addressing issues promptly and fairly.
  • Build strong relationships with residents, families, healthcare professionals and external stakeholders.
  • Maintain effective communication throughout the home.
  • Monitor budgets, expenditure and operational performance.
  • Ensure effective management of incidents, complaints, safeguarding concerns and accidents.
  • Promote a strong culture of learning, accountability and continuous improvement.
  • Work collaboratively with senior management to support the wider strategic objectives of the organisation.
  • Ensure the home consistently provides an environment where residents can live fulfilling lives safely and with dignity.

About You

We are looking for an experienced Care Home Manager who can demonstrate a strong track record of successfully managing a residential or nursing care service.

You will ideally have:

  • Previous experience as a Registered Manager or Care Home Manager.
  • Strong knowledge of CQC regulations and compliance requirements.
  • Experience managing a medium to large care home.
  • Proven experience managing residential care services.
  • Experience of working with dementia care and older people.
  • Strong knowledge of safeguarding, risk management and care planning.
  • Experience managing inspections, audits and regulatory action plans.

View Details Apply Now

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