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I am seeking an experienced, compassionate and practice-focused Service Manager to lead three integrated community mental health teams:
Salary: £52,000-£58,000 per annum
Contract: Permanent, full-time (37 hours per week)
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Lead with Purpose click apply for full job details
Our Mission
Apax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.
About the Team
With a thirst for knowledge and a drive to challenge the status quo, learning and innovation have become part of our identity as we work to advance the mental health services landscape. We are full of life and enthusiasm for the care of our residents, and we drive this outlook throughout the entire organisation. As a certified Great Place to Work, this recognition reflects our commitment to fostering a positive and supportive workplace. It s important to us that any candidate joining our team aligns with our culture and lives our corporate values. For more information about who we are please visit our Careers Site.
Role Overview
This is an exciting opportunity for an experienced Support Services Manager to deputise for the Support Services Leader who heads the Support Services Department. This is a full-time role, 37.5 hours/week, on a fixed-term basis for one year, with the opportunity to become permanent following the initial term.
Key Requirements
Undergraduate degree or vocational qualification in health and social care or a related discipline.
At least 5 years experience managing support staff, incidents and difficult situations with resilience within a high supported mental health environment.
Excellent knowledge of mental health-related illnesses, challenging behaviours, complex needs, substance misuse and trauma-informed practice.
Understanding of the role of statutory agencies involved in mental health.
Knowledge of equality, diversity, safeguarding, quality assurance and compliance.
Excellent knowledge of support planning and risk assessing client needs.
At least 5 years experience working with individuals experiencing mental ill-health, substance misuse, complex needs or social exclusion.
Understanding of housing-related support services and tenancy sustainment.
Strong computer skills and digital dexterity.
Experience in using Customer Relationship Management systems and databases.
Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels and capacities.
Self-motivated and able to use own initiative to find solutions.
Ability to work under pressure to tight deadlines.
Ability to prioritise a varied workload.
Warm and friendly demeanour with a positive and open-minded attitude.
Thirst for knowledge, strive for excellence, and a humble posture of learning.
A genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives.
Employee Benefits
You will be joining a friendly, kind and joyful company culture whilst working as part of a next-generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.
Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
Family & Parenting: Generous maternity and paternity leave, paid parental leave.
Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities.
Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer.
We value authenticity, originality, and personal integrity in all applications. Submissions must reflect your own experience, skills, and communication abilities. The use of artificial intelligence (AI) tools or automated systems to generate, substantially modify, or enhance application materials (including resumes, cover letters, written responses, or assessments) is not permitted unless explicitly stated otherwise.
Applications found to have been created or significantly assisted by AI may be disqualified from consideration at our sole discretion.
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Healthcare Operations Mental Health Service Delivery Clinical Pathways Stakeholder Management
Exceptional Services Need Exceptional Operations Behind Them.
Behind every clinical service is an operational engine making sure the right people receive the right support, at the right time.
For PAIRS Kent, that means supporting families experiencing parent-infant relationship difficulties through a service that is safe, responsive, compassionate and exceptionally well organised.
We re looking for an experienced Service Operations Manager to make that happen.
This is a varied, hands-on operational role sitting at the heart of the service. You ll work closely with Clinical Leads and Directors to oversee everything from referrals, triage workflows and appointments to capacity planning, clinical venues, case management systems, reporting and stakeholder relationships.
Just as importantly, you ll be working with sensitive information and communicating with parents, caregivers, clinicians and referrers. So alongside operational excellence, we re looking for someone with genuine emotional intelligence, empathy, resilience and professional maturity.
If you ve built your career within healthcare, mental health, psychological or clinical services and know how to keep a complex service running brilliantly behind the scenes, we d love to hear from you.
The Role at a Glance
Service Operations Manager
Canterbury, Kent Hybrid 3 Days Office
£40,000
Fixed-Term Contract until 25 August 2028
Full Time 37.5 Hours Flexible around Core 9am 5pm Hours
Service: Parent and Infant Relationship Service (PAIRS Kent)
About Real Group & PAIRS Kent
Real Group is a dynamic, growing organisation providing CPD training, qualifications, apprenticeships and direct psychological services to schools and families.
Our services span psychology, education and technology and include Real Training, Real Psychology, Dyslexia Action and ESF Apprenticeships.
PAIRS Kent is our Parent and Infant Relationship Service, funded by Best Start in Life through Kent County Council and delivered by Real Group. The service provides emotional wellbeing and therapeutic support to families across Kent.
The Opportunity
As Service Operations Manager, you ll take ownership of the operational delivery, administration and referral-screening functions that enable PAIRS Kent to deliver an efficient and responsive clinical service.
Working closely with Clinical Leads and Directors within a strict clinical governance framework, you ll help manage the entire referral-to-treatment workflow, ensuring families move through the appropriate pathways efficiently while clinicians, venues, systems and capacity are coordinated effectively.
What You ll Be Doing
• Leading the initial screening of referrals for completeness and service eligibility
• Working with Clinical Leads to coordinate and expedite triage and allocation
• Managing appointment processes and communicating sensitively with parents and caregivers
• Supporting demand, caseload and capacity planning across the service
• Overseeing the Iaptus Case Management System, digital workflows and data accuracy
• Coordinating clinical venues and negotiating appropriate contracts and SLAs
• Optimising clinician locations, room utilisation and travel logistics
• Monitoring service KPIs, performance data, reporting and delivery risks
• Supporting GDPR, safeguarding and information governance requirements
• Building effective relationships with Kent County Council commissioners, referrers and external partners
• Supporting clinician onboarding, systems and process training
• Using patient, clinician and stakeholder feedback to drive continuous service improvement
About You
You ll be an experienced operations or service-delivery professional, ideally with a background in healthcare, psychological, mental health or another clinical service environment.
You understand that excellent clinical services depend on excellent operations. You can manage multiple moving parts, organise people and resources, maintain accurate systems and keep workflows progressing without losing sight of the people behind them.
You ll bring:
• Proven experience in operational management and administration, ideally within a healthcare, psychological or clinical setting
• Strong organisational, logistical and capacity-planning skills
• Experience using electronic Case Management Systems (CMS) and digital workflows
• Confidence managing diaries, appointments, caseloads and competing service demands
• Strong stakeholder skills across clinicians, referrers, commissioners and external partners
• An understanding of GDPR, safeguarding and information governance within a clinical setting
• The emotional intelligence and resilience to handle sensitive information calmly and professionally
• Excellent communication skills, particularly when dealing with families who may be anxious or vulnerable
The Person Behind the CV
This isn't a role for someone who simply likes systems and spreadsheets.
You'll be dealing with clinicians, commissioners, external partners and families, sometimes while navigating sensitive or challenging circumstances.
You ll need to be calm, organised and compassionate, able to communicate sensitively while still ensuring processes, deadlines and service standards are maintained.
You ll know when something needs escalating, when someone needs reassurance and when a process simply needs fixing.
What s On Offer
• £40,000 salary
• Hybrid working
• Flexible working within a friendly, supportive team
• Pension
• Training and professional development opportunities
• Health and dental plan
• Access to free mental health support
• Salary sacrifice options for purchasing a bicycle or leasing an electric car
You ll also need to successfully complete Real Group s Safer Recruitment process and an enhanced DBS check.
If you understand the operational demands of delivering sensitive clinical services and would love to use that experience to help families access the support they need, we d love to hear from you.
Apply now.
Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Are you looking for a Service Manager position where you can obtain fantastic career progression while making a difference to the lives of others?
We have an exciting opportunity with a leading care specialist who are looking for a Service Manager to oversee a brand-new service in King s Lynn, Norfolk. The service specialises in supporting people with learning disabilities, physical disabilities and autism, so experience within this client group would be highly desirable. In return, there is an opportunity to work for an ever-growing organisation who offer excellent career progression and benefits including enrolling you for a NVQ Level 5 after 6 months.
The successful Service Manager will be responsible for:
Key Skills:
Requirements:
What they offer you:
Service Manager
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Support offenders transitioning from custody into the community, promoting successful rehabilitation and resettlement.
Essential Experience of the Service Manager:
To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Are you ready to lead a dynamic team and make a real difference in people's lives? Kisharon Langdon UK has an exciting Service Manager opportunity!
Location: North West London, NW9 6TD, covering Edgware (HA8) and Borehamwood (WD6)
Salary: 31,936 - 35,027 per annum (dependent on qualification)
Job Type: Permanent
Hours: 36 hours per week
Closing Date: 25th October 2026
About Us:
Kisharon Langdon is a charity providing comprehensive support services for people with a learning disability and autistic people and their families. We offer services spanning nursery and school through to further education, employment opportunities and supported living. While we serve the Jewish community, we celebrate diversity and welcome applicants from all backgrounds.
Service Manager - The Role:
As Service Manager, you will ensure the organisation delivers person-centred services to all members while building strong relationships with them, their families and the local community. You will supervise and manage a team of support workers, write care and support plans, manage rotas, and handle team management including annual leave, appraisals and performance management. You will partner with the Registered Manager to deliver strategic objectives across the operations division.
Service Manager - Key Responsibilities:
- Work alongside the Registered Manager to organise and write care and support plans, risk assessments and person-centred services while adhering to organisational policies and quality systems
- Manage day-to-day operational requirements, quality measurements and monitoring of the service
- Deputise for the Registered Manager and carry out all associated duties during their absence
- Ensure the service has appropriate resources and staffing levels to support members
- Keep all members informed of social, recreational and community opportunities and facilitate access
Service Manager - You:
- Qualified to NVQ Level 3 or above in Health and Social Care with experience in rota planning across 24-hour, 7-day operations
- Previous experience in financial management, budget control, line management and working with adults with a learning disability and autistic people
- Ability to address employee issues fairly and consistently, with knowledge of CQC fundamental standards, safeguarding procedures and regulatory inspection processes
- Flexible worker able to participate in on-call rotas with a full clean driving licence and access to your own vehicle
- Right to work in the UK
Benefits:
- 21 days paid holiday per year, increasing with length of service, plus bank holidays and major Jewish festivals
- Company pension scheme
- Occupational sick pay after qualifying period, increasing with length of service
- Employee assistance and wellbeing programme with free access to independent advice and counselling
- Development and career progression opportunities
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
We cannot offer Visa Sponsorship at this time; all applicants will need to demonstrate the right to work in the UK.
Closing Date: 25th October 2026
To submit your CV for this exciting Service Manager opportunity, click Apply today!
Service Manager
Location: Exmouth, Devon
Salary: £30,000 per annum, pro rata
Contract: Temporary, 2 3 months
Hours: Full-time, 37.5 hours per week
Start: ASAP
About the role
We are looking for an experienced Service Manager to provide temporary management cover at our 16+ supported accommodation service in Exmouth, Devon.
This is a great opportunity for an experienced social care professional who can confidently lead a team, oversee the day-to-day running of a service and ensure young people receive safe, high-quality and personalised support.
What you'll be doing
We're looking for a Innovative, organised and resilient Service Manager to join our Mental Health Social Care Services in Tower Hamlets.
43,000.60 per hour annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Tabard Court provides specialist step-down support and accommodation for men with significant mental health needs and offending histories.
The working pattern for this role includes; Mon-Fri, 9-5pm with flexible working when required
What you'll do:
The Service Manager is responsible for the effective management of all aspects of service delivery, including line management of relevant frontline staff and effective management of stakeholder relationships.
1. Service Leadership, Customer Knowledge and Relational Practice
Maintain an up-to-date working knowledge of every customer's baseline presentation, communication style, routines, relationships, strengths, vulnerabilities, triggers, early warning signs, protective factors, risk factors, medication arrangements, legal or forensic restrictions and agreed support and risk-management plans.
Remain visible and accessible within the service and have sufficient direct contact with customers to identify subtle changes that may not be apparent through scheduled keywork, handovers or electronic records.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
Personal Attributes
Ability to lead and motivate staff to deliver excellent services and maintain clear standards in a complex, dynamic environment.
Calm, resilient and able to remain thoughtful and professionally boundaried when faced with hostility, threats, conflict, uncertainty or professional disagreement.
Practical, logical and well organised, with the ability to manage multiple competing clinical, operational, housing, staffing and contractual priorities.
Confident, respectful, articulate and sensitive in communication, with the ability to build trust while maintaining
What you'll bring:
Essential:
Educated to degree level or equivalent experience.
Experience of managing contracts and resources and delivering to budget and performance targets.
Experience of delivering to housing-management performance targets and managing tenancy sustainment within supported accommodation or a comparable setting.
Desirable:
CMI/NVQ Level 4 or higher, or equivalent management qualification.
Other relevant professional membership or specialist qualification.
Formal training in structured professional judgement tools such as HCR-20 or START.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description
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