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The company is looking for an experienced multi-site leader to oversee and support four experienced Domiciliary Care Managers, helping them achieve operational targets while maintaining high standards of care, compliance and service delivery.

What's on offer:

• 45,000- 55,000 per annum.
• Performance related bonuses.
• Birthday off.
• No involvement in on-call duties.

• Provide operational leadership and support to four experienced Domiciliary Care Managers across multiple services.
• Support managers to achieve operational and performance targets, identifying areas for improvement and implementing effective action plans where required.
• Coach, mentor and develop managers, providing guidance and accountability while empowering them to lead their individual services effectively.
• Oversee service performance across multiple locations, ensuring consistently high standards of care, compliance, quality assurance and customer experience.
• Monitor key performance indicators and work closely with managers to improve performance, efficiency and service delivery.
• Ensure services operate in line with regulatory requirements, company policies and best practice.
• Work collaboratively with the senior leadership team to support the continued success and development of the organisation.

• Previous senior management experience within domiciliary care is essential.
• Proven experience overseeing multiple domiciliary care services, branches or locations.
• Strong operational and commercial awareness with the ability to support managers in achieving performance targets.
• Full UK Driving Licence and access to your own vehicle.

Head of Care and Clinical Operations

Location: London or East Midlands
Salary/Package: £60,000 £69,000
Contract: Permanent Hours: 9am 5pm
Working Pattern: Hybrid Travel: Regular national travel required

About Us

At 360 Care Group, we are a growing specialist provider of community care, supported living, complex care, children s services and respite support across the UK.

We are passionate about delivering high-quality, person-centred care that enables people to live safer, healthier and more independent lives.

Quality, safety and continuous improvement are at the heart of everything we do. Our values of Building Trust, Listening, Exceeding Expectations, Empowering Independence and Pioneering guide how we work with the people we support, their families and our teams.

About the Role

We are looking for an experienced Head of Care and Clinical Operations to join our senior leadership team and support the continued growth of 360 Care Group.

Reporting to the Head of Governance & Clinical Strategy, you will lead and support Registered Managers, Regional Managers and operational leaders, with responsibility for quality, safety, service performance and continuous improvement.

The role includes increasing Nominated Individual responsibility following successful completion of probation, alongside regular national travel to our services.

Key Duties

• Provide visible, values-led leadership across care and operational services.
• Lead, support and hold Registered Managers, Regional Managers and operational leaders accountable for performance, quality and service delivery.
• Maintain oversight of safeguarding, serious incidents, risk and regulatory compliance, ensuring concerns are appropriately escalated and resolved.
• Ensure care plans, risk assessments, behaviour support plans, audits and quality checks are effective, current and embedded in practice.
• Monitor quality, performance and operational data to identify risks, trends, variation and opportunities for improvement.
• Ensure learning from incidents, safeguarding concerns, audits and feedback is translated into meaningful and measurable improvement.
• Oversee workforce safety, staffing levels, competence, training, supervision and workforce risks across services.
• Ensure services remain CQC inspection-ready and regulatory requirements are understood, met and evidenced.
• Maintain oversight of governance information, including incidents, safeguarding, complaints, audits, quality indicators, actions and service risks.
• Build effective relationships with commissioners, local authorities, families and multidisciplinary professionals.
• Develop managers through coaching, professional challenge, reflective practice and succession planning.
• Monitor service performance and sustainability, challenging decisions where quality, safety or continuity of care could be compromised.
• Work collaboratively across Care, Clinical, Governance, Coordination and wider operational teams to ensure clear ownership and effective decision-making.
• Take on increasing Nominated Individual responsibilities across services following successful completion of probation.
• Participate in senior on-call arrangements and act as a senior point of escalation where significant operational, safeguarding or quality risks arise.

Person Requirements

Essential

• Senior management experience within regulated health or social care.
• Experience managing managers and multiple services.
• Strong knowledge of safeguarding, serious incidents, risk, quality improvement and regulatory assurance.
• Good understanding of CQC and inspection requirements.
• Experience assessing care planning, risk, staffing, competence and supervision.
• Experience within mental health, CAMHS, behavioural challenges or complex care environments.
• Strong analytical and evidence-led approach.
• Excellent communication, decision-making and influencing skills.
• Experience using care management systems and an openness to digitalisation.
• Resilience and emotional intelligence when dealing with pressure, conflict and serious incidents.
• Confidence to support, challenge and act decisively, while maintaining accountability and ownership.
• Full UK driving licence and willingness to travel regularly.
• Willingness to participate in senior on-call arrangements.

Desirable

• Registered Manager experience.
• NMC, Social Work England or equivalent professional registration.
• RMN or RNLD qualification.
• Head of Service or equivalent multi-service experience.
• Experience of serious incident investigations, inquests, enforcement or complex safeguarding.
• Experience in CAMHS, mental health, learning disability, autism, complex care or supported living.

Our Benefits

• 30 days annual leave, including bank holidays
• An additional day off for your birthday
• Increased annual leave with length of service
• Car allowance (as part of offered package)
• Employee Assistance Programme (EAP)
• Blue Light Discount

Safer Recruitment:

360 Care Group is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

All appointments are subject to safer recruitment checks, including satisfactory references, employment history and right to work verification. This role requires an Enhanced DBS check.

Equality, Diversity & Inclusion:

We are committed to creating an inclusive workplace where everyone is treated with dignity, fairness and respect. We welcome applications from all backgrounds and make recruitment decisions based on skills, experience, values and potential.

Ready for your next challenge? Apply today and join 360 Care Group.

Head of Care - Education Division based across England and Wales LA2 CF15 CA1 RH14

The Head of Care is a senior leadership role responsible for the strategic and operational management of care services, ensuring the delivery of high-quality, safe, and person-centred care. The post holder will provide direction, leadership, and oversight to care teams, driving continuous improvement and ensuring services meet regulatory standards, organisational values, and the needs of service users.

Working across a group of six specialist college sites. Lancaster, Blackpool, South Lake, Carlisle , Billingshurst and Cardiff. The position requires regular travel across these education services

Working closely with senior stakeholders, the Head of Care will lead on service development, quality assurance, workforce planning, and performance management. The role requires a strong focus on governance, compliance, and innovation to enhance outcomes and maintain excellence across all areas of care provision.

Key priorities include fostering a positive, inclusive culture; ensuring effective safeguarding practices; managing resources efficiently; and delivering sustainable, high-performing services aligned with organisational objectives.

Job Responsibilities for Head of Care

1. Strategic Leadership & Service Development

Develop and implement a care strategy aligned with organisational and educational priorities.

Lead the integration of care and education to ensure cohesive learner pathways, reflecting the model of close liaison between education and residential services.

Promote innovation in care delivery, including person-centred approaches and assistive technologies.

Contribute to executive decision-making and long-term organisational planning.

Extensive travel nationally supporting both pre-school primary, secondary and P19 provisions within the division.

2. Quality, Compliance & Clinical Governance

Ensure all services meet CQC, Ofsted, and safeguarding standards, always maintaining inspection readiness

Establish robust quality assurance frameworks, including audits, service reviews, and continuous improvement cycles.

Oversee the development and audit of person-centred care plans and clinical protocols, ensuring consistency and quality across services.

Lead systems that ensure safe practice in areas such as medication, infection control, and delegated healthcare tasks.

Provide senior oversight of systems supporting learners with complex health needs, including enteral feeding, epilepsy care, respiratory support, moving and handling, intimate care, continence support, dysphagia management, medication administration and delegated clinical tasks, ensuring that staff are appropriately trained, assessed as competent and regularly reviewed.

Work with nursing, therapy and external health professionals to ensure that clinical delegation, competency sign-off, escalation pathways and emergency protocols are robust, current and consistently implemented.

Lead implementation and optimisation of digital care systems, reporting platforms, and data dashboards.

Ensure data integrity and real-time oversight of service performance.

3. Safeguarding & Risk Management

Provide executive oversight of safeguarding across the organisation, building on the expectation that care leaders hold DSL/DDSL responsibilities.

Ensure robust systems for risk assessment, behaviour support, and safe care practices are implemented and monitored.

Promote a strong safeguarding culture aligned with statutory guidance and best practice

4. Operational Leadership

Provide oversight and direction to service leads across the portfolio.

Ensure effective delivery of care services that meet individual learner needs, health requirements, and personal outcomes.

Lead on admissions, transition, and compatibility decisions, ensuring accurate assessment of needs and provision capacity.

Act as the senior escalation point for complex care issues, families, and external stakeholders.

5. Workforce Leadership & Culture

Lead the recruitment, development, and retention of a skilled multidisciplinary workforce, including nurses, care staff, and support workers.

Ensure effective supervision, appraisal, and competency frameworks, reflecting expectations for ongoing training and practice checks.

Drive a culture of accountability, excellence, and continuous professional development.

Address underperformance and support staff progression through structured HR processes.

Provide oversight of safe staffing models across complex care provision, ensuring that staffing levels, skill mix, training, supervision and deployment are matched to learner need and risk.

6. Integration with Education

Ensure care provision actively supports learning, communication, and Preparing for Adulthood outcomes.

Promote approaches that enable student voice, independence, and participation in their own care.

Work collaboratively with education leaders to align care strategies with EHCP outcomes and curriculum delivery.

7. Multi-Disciplinary & Stakeholder Engagement

Lead effective collaboration with therapy teams, healthcare professionals, commissioners, and families.

Represent the organisation in external forums, inspections, and partnership meetings.

Ensure strong communication systems that enable consistent, high-quality service delivery.

8. Performance, Reporting & Governance

Monitor and report on service performance, quality metrics, and learner outcomes.

Ensure high-quality documentation and reporting for regulators, commissioners, and senior leaders.

Use insight and data to drive service improvement and innovation.

This job description should not be seen as all encompassing, and the post holder will be expected to undertake any other responsibilities appropriate to the post as identified by the company.

Knowledge, skills and competency for Head of Care

Experience

Senior leadership experience in education, residential care, or integrated services

Proven ability to deliver high-quality, compliant services in complex care environments

Experience leading multidisciplinary teams and large-scale service delivery

Knowledge & Expertise

Strong understanding of CQC and Ofsted frameworks, safeguarding, and health & social care regulation

Expertise in person-centred care planning, clinical governance, and quality assurance

Knowledge of Preparing for Adulthood and specialist education settings

Leadership Capabilities

Strategic thinking and system leadership

Strong communication and stakeholder engagement skills

Ability to drive cultural change and continuous improvement

Role Impact

This role extends by:

Providing portfolio-wide leadership and strategic direction

Ensuring consistent standards across multiple services

Embedding integration between care, health, and education

Holding accountability for quality, compliance, safeguarding, and outcomes at scale

Qualifications for Head of Care

Level 5 Diploma in Leadership and Management

Social care degree including adults young people and children.

Salary for Head of Care

65,000 plus performance bonus

For more information on the role of Head of Care Education Division

Contact Mick Hull Fieldview Care Recruitment Solutions

Belmont Recruitment are currently looking for a Head of Service to join a NHS Trust on an initial 3-6 month temporary contract. This role is working 30 hours per week.

Key Responsibilities

• Provide strategic and operational leadership across a portfolio of clinical services.
• Work with the divisional leadership team to deliver operational performance against national and local targets.
• Lead on service planning, transformation, pathway redesign and continuous improvement.
• Oversee operational performance, quality, safety, workforce and financial objectives.
• Develop and implement recovery plans where performance or service delivery requires improvement.
• Lead workforce planning, recruitment, retention, talent management and succession planning.
• Provide leadership and support to managers and multidisciplinary teams across the Care Group.
• Work collaboratively with clinical teams to support patient flow, discharge planning and effective use of resources.
• Ensure appropriate staffing levels, skill mix and workforce planning across services.
• Manage budgets, resource utilisation and productivity, identifying opportunities for efficiency and cost improvement.
• Lead and support quality improvement programmes, using data, patient feedback and evidence to drive measurable improvements.
• Support GIRFT and Model Hospital improvement programmes across relevant services.
• Develop business cases, bids, service plans and performance reports as required.
• Manage operational risks, complaints, incidents and service issues, ensuring appropriate action and learning.

Requirements:

• Significant experience in a senior leadership or operational management position within healthcare.
• Experience of operational management of clinical services.
• Strong knowledge of NHS performance standards, operational requirements and current healthcare developments.
• Proven experience of strategic planning, service delivery and service improvement.

Please apply with an up to date CV ASAP if this role would be of interest to you!

Belmont Recruitment are currently looking for a Head of Service to join a NHS Trust on an initial 3-6 month temporary contract. This role is working 30 hours per week.

Key Responsibilities

• Provide strategic and operational leadership across a portfolio of clinical services.
• Work with the divisional leadership team to deliver operational performance against national and local targets.
• Lead on service planning, transformation, pathway redesign and continuous improvement.
• Oversee operational performance, quality, safety, workforce and financial objectives.
• Develop and implement recovery plans where performance or service delivery requires improvement.
• Lead workforce planning, recruitment, retention, talent management and succession planning.
• Provide leadership and support to managers and multidisciplinary teams across the Care Group.
• Work collaboratively with clinical teams to support patient flow, discharge planning and effective use of resources.
• Ensure appropriate staffing levels, skill mix and workforce planning across services.
• Manage budgets, resource utilisation and productivity, identifying opportunities for efficiency and cost improvement.
• Lead and support quality improvement programmes, using data, patient feedback and evidence to drive measurable improvements.
• Support GIRFT and Model Hospital improvement programmes across relevant services.
• Develop business cases, bids, service plans and performance reports as required.
• Manage operational risks, complaints, incidents and service issues, ensuring appropriate action and learning.

Requirements:

• Significant experience in a senior leadership or operational management position within healthcare.
• Experience of operational management of clinical services.
• Strong knowledge of NHS performance standards, operational requirements and current healthcare developments.
• Proven experience of strategic planning, service delivery and service improvement.

Please apply with an up to date CV ASAP if this role would be of interest to you!

1. PURPOSE OF THE ROLE

Unicares complex care division delivers nursing interventions in peoples own homes under the regulated activity of Treatment of Disease, Disorder or Injury. The people we support depend on that care being clinically correct every time: a tracheostomy mismanaged, a ventilator alarm misread or a rescue medication given late has immediate and irreversible consequences click apply for full job details

Job Introduction

Location: Hybrid, candidates need to live in a commutable distance to our office in Garforth, Leeds (LS15 4LG)

We believe every young person deserves the opportunity to thrive. We provide specialist education and care services for children and young people, and our people are at the heart of everything we do.

We are looking for an ambitious, creative and commercially minded Head of Marketing to lead the next stage of our marketing, brand and communications strategy.

This is an exciting opportunity to shape how we are seen, understood and experienced by our customers, colleagues, prospective employees and external stakeholders.

The Role

As Head of Marketing, you will lead our marketing, brand and communications agenda, developing a clear and compelling brand presence across all audiences and channels.

You will combine strategic thinking with hands-on delivery, creating marketing activity that makes a measurable difference to our organisation - from increasing awareness and supporting referrals and occupancy, to strengthening our employer brand and attracting and retaining great people.

A key part of the role will be developing and bringing to life our Employer Value Proposition (EVP), ensuring that our employee experience is authentically reflected in our recruitment campaigns, careers content, social media and wider employer brand.

You'll work closely with senior leaders across the organisation, including People, Recruitment, Commercial and operational teams, to understand our audiences, identify opportunities and turn insight into impactful campaigns.

You'll also lead our digital presence, internal communications, external profile, events and marketing resources, ensuring the company has a consistent and distinctive voice.

What you'll be doing

• Develop and deliver organisation-wide marketing, brand and communications strategy.

• Lead the evolution of our brand and ensure consistency across all internal and external touchpoints.

• Develop annual marketing plans, budgets and KPIs, demonstrating clear return on investment.

• Lead our Employer Brand and EVP, creating innovative campaigns that attract the people we need.

• Develop marketing campaigns that support business growth, referrals and occupancy across our services.

• Build company profile through thought leadership, case studies, success stories and sector communications.

• Lead our digital marketing strategy, including social media, website, content and campaigns.

• Develop engaging internal communications that connect colleagues to our vision, values and achievements.

• Build strong relationships with key stakeholders, including commissioners, local authorities, social workers, education professionals, parents and carers.

• Lead Horizon's presence at conferences, exhibitions, forums and networking events.

• Use market research, customer insight, competitor analysis and performance data to shape strategy and identify opportunities.

• Manage external agencies, suppliers, marketing budgets and brand assets.

• Lead, develop and inspire the Marketing Coordinator team, creating a high-performing and creative marketing function.

About you

We're looking for an experienced senior marketing professional who can operate confidently at both strategic and operational levels.

You'll be someone who understands that great marketing is about more than brand awareness - it's about understanding audiences, influencing behaviour and delivering measurable organisational impact.

You'll bring:

• Significant senior-level marketing experience, ideally in a multi-site or complex organisation.

• A proven track record of developing and delivering organisation-wide marketing and communications strategies.

• Experience leading and developing a marketing team.

• Strong experience in brand management, employer branding and recruitment marketing.

• Experience developing EVPs and attraction campaigns.

• A strong understanding of digital marketing, social media, websites, content and SEO.

• Experience creating campaigns that support growth, customer acquisition or service development.

• Excellent stakeholder management and communication skills.

• Experience managing budgets, agencies and external suppliers.

• A data-led approach, with the ability to use insight and analytics to measure campaign performance and demonstrate ROI.

• The creativity to develop compelling campaigns and the commercial mindset to understand what makes them successful.

Experience within education, children's services, health, social care or another regulated environment would be advantageous, particularly within a multi-site organisation.

A degree or professional qualification in Marketing, Communications, PR, Business or a related discipline is desirable, alongside evidence of continued professional development. CIM or equivalent professional accreditation would be an advantage.

Your new company

An exciting opportunity has arisen for an experienced Head of Contract Management & Compliance to join a global procurement function undergoing continued growth and transformation. This high-profile role offers the chance to establish best-practice contract governance, strengthen compliance frameworks, and influence procurement operations on an international scale. Initially offered as a contract/interim assignment through to early 2027, there is strong potential for the role to become permanent. The position can be performed on a fully remote basis, with minimal travel requirements.

Your new role

Reporting into senior procurement leadership, you will act as the organisation's subject-matter expert for contract governance, compliance, and procurement controls. Key responsibilities include:

• Leading the development of contract management policies, procedures, and governance frameworks
• Creating and maintaining standard contract templates, terms and conditions, and supplier agreement documentation
• Reviewing, negotiating, and advising on supplier contracts, identifying and mitigating contractual risks
• Managing central contract repositories, governance processes, and compliance reporting
• Conducting contract audits and compliance reviews to ensure adherence to policy and regulatory requirements
• Acting as the escalation point for contract interpretation, disputes, and complex commercial issues
• Developing risk and control frameworks to strengthen procurement compliance and assurance
• Working collaboratively with global procurement, legal, finance, and operational stakeholders to drive consistency and best practice
• Supporting procurement transformation, process improvement, and standardisation initiatives across international operations

What you'll need to succeed

• Significant experience in contract management, procurement governance, contract compliance, or procurement operations
• Strong contract drafting, negotiation, and contract life cycle management expertise
• Experience developing policies, procedures, controls, and compliance frameworks
• Knowledge of procurement governance, audit processes, and risk management principles
• Ability to influence senior stakeholders across global and cross-functional teams
• Excellent communication, analytical, and problem-solving skills
• Experience working within complex international organisations
• Degree-level qualification or equivalent professional experience
• CIPS, legal, contract management, or other relevant professional qualifications would be advantageous
• Previous experience within procurement compliance, contract auditing, legal operations, or commercial governance environments is highly desirable

What you'll get in return

• Competitive salary package
• Initial contract through to early 2027 with potential to become permanent
• 100% remote working with excellent flexibility
• Opportunity to shape global contract governance and compliance practices
• Exposure to senior international stakeholders and strategic procurement initiatives
• High degree of autonomy and influence within a growing procurement function

Apply now

If you are a senior Contract Manager, Contracts & Compliance Manager, Commercial Contracts Manager, Procurement Governance Manager, or Head of Contract Management looking for a highly visible leadership opportunity, we would love to hear from you. Apply today to lead contract governance, strengthen compliance, and help build a world-class procurement function.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Optical Head of Sales Job - North East / UK Wide

Salary: Around £40,000 + £3,600 Car Allowance, With Flexibility for the Right CandidateHours: Full Time, Monday to FridayLocation: Field Based, Supporting Practices Across the UK

Zest Optical are working alongside a growing independent optical group to recruit an Optical Head of Sales.

The group has practices across the UK and Scotland, with a strong presence in Newcastle and the North East. They also operate their own manufacturing laboratory and offer exclusive in-house frame collections.

This senior position will take responsibility for shaping the sales strategy across the group. You will work with Practice Managers, Practice Coaches and the leadership team to improve performance, identify opportunities for growth and create consistency across the practices.

The role is field based and involves regular UK travel. The senior leadership team is currently based in the North East, so someone based in or closer to the North would be advantageous. However, candidates from other areas will be considered.

Optical Head of Sales - The Role

• Develop and lead a group-wide sales strategy
• Support practices with sales performance, targets and growth opportunities
• Analyse sales data, KPIs and performance trends
• Work with Practice Managers to turn commercial insight into practical actions
• Deliver coaching, mentoring and sales training
• Share best practice across the group
• Work with marketing on campaigns and promotions
• Build relationships with teams and senior stakeholders
• Support the continued growth of the business

Optical Head of Sales - Requirements

• At least two years' experience within the optical industry
• Senior sales, business development, account management or multi-site commercial experience
• Proven ability to improve sales performance and revenue
• Confident analysing KPIs and commercial data
• Experience coaching and developing customer-facing teams
• Excellent communication and influencing skills
• Comfortable working autonomously and travelling across the UK
• Full UK driving licence

Optical Head of Sales - Salary and Benefits

• Salary around £40,000, with flexibility for the right candidate
• £3,600 annual car allowance
• Business mileage paid separately
• Monday-to-Friday position
• Wellness allowance
• Paid community days
• Buy and sell holiday scheme
• Opportunity to influence a growing independent business
• Long-term development opportunities

This is an excellent opportunity for an experienced optical sales professional looking to move into a broader leadership role.

To apply for this Optical Head of Sales role, please send your CV using the apply link. For more information, contact Rebecca Wood at Zest Optical on .

Head of Elective Access

To work with the Divisional Management Teams, Corporate Teams, and the Trust Executive to support and deliver the strategic development and operational management of access targets, including Cancer, 18 weeks, diagnostics, Elective Planned, non-18 weeks and Cancelled Operations.

This includes ensuring appropriate policies are in place and performance management mechanisms deliver, monitor and report compliance against national waiting time targets.

Location: Lincoln (Hybrid 2 days from home)

Job Type: Temporary

Duration of booking: Expected to last 3-6 months with possible extension

Proposed start date: ASAP

Pay Rates: Up to £50 per hour Umbrella or £43 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm

Sector: Healthcare

Based: Office / Hospital

Specific duties

• Contribute to the delivery of the national targets and recommendations, reporting achievements and key risk factors, and developing recommendations to address areas of non-compliance, informing the Trust Board, Executive Team and other relevant key stakeholders.
• Develop robust, proactive monitoring systems to ensure all patients receive their initial appointment, diagnostic assessment and required treatment within the parameters of the national waiting times targets including developing robust reporting mechanisms and PTL management.
• Lead the monitoring of the PTL to ensure that all Divisional Operational Managers have sufficient resources planned and are in place to deliver the 18-week RTT standard and diagnostic standards.
• On behalf of the Deputy Chief Operating Officer, lead performance reviews to ensure delivery of these access targets and feed into the Trust's accountability framework.
• Report performance at every required level, both internally and externally in conjunction with the Information Team.
• Ensure there are clear roles and responsibilities for all staff involved in tracking and reporting systems, with clear lines of accountability, and that these are regularly reviewed.
• Ensure systems are rigorously quality assured and tested.
• Working with colleagues across the ICS, ensure the Access Policy is up to date and implemented across all divisions.
• Ensure escalation systems are developed, implemented, and regularly reviewed.
• In conjunction with Clinical Business Units develop timed clinical pathways to assist with monitoring, escalation and service improvement across all specialities.
• Support Divisions to develop annual business plans that incorporate requirements to deliver operational and financial performance standards (Production Plan).
• Identify and create innovative and sustainable methods of service delivery that support the achievement of Trust access standards, reviewing best practice standards.
• To liaise with commissioners and NHS England/Improvement (or equivalent) on performance standards.
• Provide managerial support for the implementation of medium/long term service improvements, including tracking milestones against agreed action plans and ensuring Trust input into new guidance and action plans as published.
• Work with the Divisional Managing Directors, Operational Managers, clinicians and corporate teams to support medium/long term service improvement and QIPP/CIPP plans impacting on performance through coordination of highly complex highly sensitive project plans and agreed initiatives, ensuring these become embedded in working practices.
• Share learning on achievement of national targets Trust wide to support the delivery of new NHS waiting list targets.
• Ensure mechanisms are established and monitored in conjunction with Trust colleagues to collate data for monitoring clinical and managerial procedural outcomes in accordance with national data reporting requirements.
• Ensure local policies / procedures are in line with national guidance.
• To support the Divisional Management Teams in ensuring the achievement of the objectives within the Divisions's performance framework.
• Assist in the coordination of medium/long term operational plans ensuring these contribute to the achievement of the Trust and system wide plans.
• Provide reports to Divisional and Clinical Business Unit teams using qualitative and quantitative data and present analysis in concise and understandable form to engage action.
• Work together with the Divisional Senior Management Teams to develop plans to deliver cost improvement programmes.
• When required deputise for the Deputy Chief Operating Officer or Divisional Managing Directors on issues relating to access and performance.
• Liaise with the Associate Director of Performance and Information Services to ensure all reporting for Cancer, 18 Weeks, Diagnostic, Elective Wait and Cancelled Ops meets national requirements.
• Liaise with Data Quality Manager to ensure all areas identified in training needs analysis are met.
• Lead on the design, development, and delivery of 18-week RTT Training for the Trust.
• Provide operational oversight of patients transferred to other providers including private and NHS patients, including contract monitoring, policy design and reporting.
• Carry out validation for end of month reporting and weekly reporting.
• Develop Recovery Action Plan's and trajectories in conjunction with Divisional Managing Directors.
• Work with contracts and Commissioning teams regarding new services and performance for Elective programme.
• Represent the Trust at system and national level where required.
• Be accountable for the effective use of resources and develop action plans to manage any adverse variances.
• Optimise the management of Human Resources within agreed budgets.
• Work together with the Divisional Finance Managers and Divisional Management teams to develop plans to deliver Cost Improvement Programmes including outpatient transformation.
• Provide leadership and effective management to individuals and teams within sphere of responsibility - cancer services, outpatient lead and validation team.
• Apply Trust HR policies and practices for staff e.g., Equal Opportunities, recruitment/ selection, employee relations, individual performance reviews etc.
• Maintain and improve briefing and consultative communication systems so that they involve and support staff.
• Produce a training and development plan which will realise the capabilities and personal development of staff.

• Educated to Master's degree or equivalent
• Relevant Post Graduate Qualification
• Evidence of Continuing Professional Development
• Management qualification or equivalent knowledge
• Extensive NHS Senior Management experience in an Acute hospital.
• Detailed understanding and experience of the operation of Acute hospital services knowledge of performance management.
• Detailed knowledge and experience of NHS access standards including RTT, cancer and diagnostics
• Evidence of driving and supporting change in clinical services in a complex organisation.
• Proven ability to manage resources effectively.
• Performance management and development of staff.
• Well-developed leadership and motivational skills.
• Capacity to operate and think laterally at strategic and operational level.
• Well-developed influencing and negotiation skills.
• Evidence of personal insight and sound judgement.
• Innovative and responsive to change.
• Capacity to work in multi-professional environments and maintain constructive working relationships at all levels and disciplines.
• Proven track record of collaborative working with Senior Clinicians and Senior Managers.
• Inspirational and highly motivated.
• Well organised and creative.
• Ability to achieve demanding tasks and objectives against deadlines.
• Integrity and a reputation for honesty and trustworthiness.
• Courteous and respectful
• Kind and helpful
• Responsive communication
• Effective and professional