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Resident Engagement & Communications Specialist
Wythenshawe, Manchester
£39,085.78 per annum
Were looking for a passionate and proactive Resident Engagement and Communications Specialist to join our Transformation & Resources directorate. This role is central to how we engage with residents and communities as we deliver regeneration and new homes across Wythenshawe click apply for full job details
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PURPOSE OF THIS POSITION
The Resident Services Officer is the primary point of contact for residents and plays a key role in delivering a positive, responsive, and resident-focused service.
The postholder will build and maintain effective relationships with residents, ensuring enquiries, concerns, and service requests are responded to promptly and professionally. They will identify emerging support needs, tenancy risks, and safeguarding concerns at an early stage and coordinate appropriate responses across Support Services and Intensive Housing Management.
The Resident Services Officer will act as the coordinator of the resident journey, maintaining regular contact with residents, ensuring actions are followed through, and supporting effective communication between residents and internal teams.
The role focuses on early intervention, problem-solving, tenancy sustainment, customer experience, and ensuring residents can easily access the services they need.
RESPONSIBILITIES & ACCOUNTABILITIES
Resident Engagement and First Contact Resolution
Act as the main front-facing contact for residents, visitors, applicants and stakeholders, providing a professional, welcoming and responsive service.
Build positive, trauma-informed relationships with residents.
Respond to enquiries across face-to-face, phone, email and digital channels.
Resolve routine enquiries at first contact wherever possible.
Provide clear guidance on housing, tenancy matters, repairs, resident services and organisational procedures.
Keep residents updated on requests, incidents, complaints and service issues.
Promote resident involvement opportunities and encourage feedback.
Triage, Coordination and Case Management
Provide effective triage and coordination to ensure resident issues are identified early, allocated clearly and followed through.
Assess enquiries and identify the most appropriate response pathway.
Identify tenancy risks, support needs, safeguarding concerns, ASB, arrears and property-related issues.
Coordinate actions across internal teams and ensure clear ownership.
Track outstanding resident issues and follow-up actions.
Escalate concerns where risks, delays or unresolved issues are identified.
Participate in case coordination meetings and escalation processes as required.
Tenancy Sustainment and Early Intervention
Support residents to sustain their tenancies by identifying risks early and helping them access the right support at the right time.
Maintain proactive contact with residents where concerns or risks have been identified.
Encourage engagement with support services, move-on planning and tenancy-related actions.
Monitor tenancy risk indicators and escalate concerns appropriately.
Customer Experience and Complaints
Contribute to a positive resident experience by responding to concerns professionally and using feedback to improve services.
Record, investigate and respond to service requests, compliments, concerns and complaints in line with procedures.
Maintain accurate records of customer contact, actions taken and outcomes.
Identify trends and recurring issues affecting residents.
Work with residents and colleagues to improve service quality and resident experience.
Administration and Information Management
Maintain accurate records and support effective service coordination through strong administration and information management.
Keep electronic records and case notes accurate, timely and up to date.
Record resident contacts, actions, tenancy risk indicators and service plans appropriately.
Produce reports and performance information as required.
Maintain confidentiality and comply with data protection requirements.
Support the administration of resident communications, appointments and service-related documentation.
Reception, Building Management and Health and Safety
Support the safe and effective running of the building, ensuring residents, visitors and colleagues are welcomed and protected.
Provide a professional reception and visitor management service where required.
Monitor building access and follow security procedures.
Support key management and visitor sign-in processes.
Monitor CCTV and report concerns in line with policy.
Complete health and safety checks and report hazards or defects promptly.
Act as a Fire Warden and support emergency evacuation procedures.
Report safeguarding concerns in line with organisational policy.
Partnership Working
Work collaboratively with internal teams and external partners to deliver joined-up, resident-focused outcomes.
Build effective relationships with internal teams, external agencies, contractors and partners.
Work closely with Support Services and Intensive Housing Management to support positive resident outcomes.
Participate in team meetings, service improvement activity, training and organisational events.
PERSON SPECIFICATION
Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.
This role is ideal for someone who:
Wants to make a difference and feels motivated by supporting people affected by homelessness and exclusion.
Is compassionate, respectful and non-judgemental, with a commitment to dignity and person-centred support.
Is self-sufficient and organised, able to use initiative while knowing when to ask for help.
Is flexible and reliable, able to work across teams at short notice to meet service needs.
Communicates clearly and can maintain professional boundaries.
Essential (we will train you)
A genuine interest in helping vulnerable adults to make positive changes and sustain progress.
Willingness to work shifts including evenings and weekends as part of a rota.
Basic IT confidence (e.g., email, Microsoft Office) and willingness to learn our systems.
Ability to remain calm in a busy environment and respond appropriately to challenges.
Alignment with The Your Place Way values: Growth, Inclusion, Collaboration and Compassion.
Desirable
Experience in any customer-facing role where you supported people or solved problems.
Experience paid or voluntary in homelessness, supported housing, mental health, substance misuse, or community settings.
Interest in progressing into a Support Worker role in the future.
Development & progression
This role is designed to help you gain experience in a supportive, values-led environment. Where appropriate and under close supervision, you may have opportunities to develop skills in support work and take on additional responsibilities over time.
Pre-employment checks
Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK
Resident Services Associate
The Organisation
We are working with an established and growing organisation within the Build to Rent sector to recruit a Resident Services Associate for one of its residential communities in Sheffield.
With a strong reputation for delivering high-quality homes and exceptional customer experiences, our client places people at the heart of everything they do click apply for full job details
Salary: £25,000 - £27,000 per annum
Location: Covering Abergavenny, Abertillery & Blackwood
Contract: Full-time, Permanent
Working Hours: Monday to Friday, 9:00am 4:30pm
Help Shape Brighter Futures for Young People:We have an amazing opportunity for a Youth Engagement speacialist click apply for full job details
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Engagement and Support Project Worker
Location: Based in 2 of our Open Access Hubs (Peterborough and Wisbech or Huntingdon)
Role will require some cross county travel
2 x Full Time Posts (35 hrs)
Salary: £28,000 - £31,000
Duration: Permanent
Closing Date: 30th July 2026
Interviews to be held Tuesday, 11th August and Wednesday, 12th August click apply for full job details
Salary: £29,452.50 FTE (£14,726.25 per annum actual earnings)
Hours: 18.75 per week with occasional weekend working.
Benefits:Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme
Have you got what it takes to support the prisoners, their families and significant others
Pact is a highly respected independent charity that works across England and Wales to develop and deliver a range of click apply for full job details
Are you a dedicated and resilient Behaviour Specialist who is passionate about supporting pupils to overcome behavioural barriers and achieve positive outcomes?
Reeson Education are recruiting a skilled Behaviour Specialist for a supportive and inclusive school in Barnsley (S70) starting from September 2026. This role is ideal for an experienced education professional who can promote positive behaviour, build strong relationships, and support pupils in developing the skills they need to succeed both academically and socially.
About the Behaviour Specialist Role:
As a Behaviour Specialist, you will work closely with pupils who require additional behavioural and emotional support. You will implement effective behaviour strategies, provide targeted interventions, and collaborate with teaching staff to create a positive and productive learning environment.
Key Responsibilities as a Behaviour Specialist:
To succeed as a Behaviour Specialist, you will need:
Benefits as a Behaviour Specialist:
Please note: This role requires strong safeguarding awareness. All applicants must meet full safer-recruitment requirements, including holding an enhanced DBS on the update service or being willing to obtain one.
As an ethical and independent recruitment agency, Reeson Education provide high-quality teaching and support staff across the UK.
For more information or to apply for the Behaviour Specialist role, please contact our consultant Mitch Stringer:
Email:Phone: ()
We look forward to welcoming a dedicated and motivated Behaviour Specialist to our team.
Reeson Education:
Reeson Education is England's Premier Recruitment Agency. Established in 2006 by experienced teachers, education professionals and recruitment specialists, we have built our business and reputation on the cores values of honesty, integrity and excellence.
We care about education and the provision of education and have established an excellent reputation with schools and teachers alike.
At Reeson Education we work closely with a large network of Nurseries, Primary Schools, Secondary Schools and Colleges across England. Our client base provides us with an abundance of available daily supply, long term and permanent opportunities across all age groups in all areas of London.
Reeson Education is an Equal Opportunities employer and is committed to the highest standards of safeguarding and the promotion of the welfare of children, young people and adults and expects all staff to share this commitment.
Please note, where a salary or daily rate range is stated, the higher rate applies to candidates who meet the enhanced experience, training or qualification requirements specified within the advert. All daily/hourly rates quoted are inclusive of holiday pay at 12.07%
Are you a dedicated and resilient Behaviour Specialist who is passionate about supporting pupils to overcome behavioural barriers and achieve positive outcomes?
Reeson Education are recruiting a skilled Behaviour Specialist for a supportive and inclusive school in Sheffield (S2) starting from September 2026. This role is ideal for an experienced education professional who can promote positive behaviour, build strong relationships, and support pupils in developing the skills they need to succeed both academically and socially.
About the Behaviour Specialist Role:
As a Behaviour Specialist, you will work closely with pupils who require additional behavioural and emotional support. You will implement effective behaviour strategies, provide targeted interventions, and collaborate with teaching staff to create a positive and productive learning environment.
Key Responsibilities as a Behaviour Specialist:
To succeed as a Behaviour Specialist, you will need:
Benefits as a Behaviour Specialist:
Please note: This role requires strong safeguarding awareness. All applicants must meet full safer-recruitment requirements, including holding an enhanced DBS on the update service or being willing to obtain one.
As an ethical and independent recruitment agency, Reeson Education provide high-quality teaching and support staff across the UK.
For more information or to apply for the Behaviour Specialist role, please contact our consultant Mitch Stringer:
Email:Phone: ()
We look forward to welcoming a dedicated and motivated Behaviour Specialist to our team.
Reeson Education:
Reeson Education is England's Premier Recruitment Agency. Established in 2006 by experienced teachers, education professionals and recruitment specialists, we have built our business and reputation on the cores values of honesty, integrity and excellence.
We care about education and the provision of education and have established an excellent reputation with schools and teachers alike.
At Reeson Education we work closely with a large network of Nurseries, Primary Schools, Secondary Schools and Colleges across England. Our client base provides us with an abundance of available daily supply, long term and permanent opportunities across all age groups in all areas of London.
Reeson Education is an Equal Opportunities employer and is committed to the highest standards of safeguarding and the promotion of the welfare of children, young people and adults and expects all staff to share this commitment.
Please note, where a salary or daily rate range is stated, the higher rate applies to candidates who meet the enhanced experience, training or qualification requirements specified within the advert. All daily/hourly rates quoted are inclusive of holiday pay at 12.07%
Are you looking for a highly rewarding role where you can make a genuine difference in a student's academic journey?
Randstad Student Support is seeking dedicated and empathetic Specialist Mentors to work with students across Scotland. In this role, you will provide essential, one-to-one support to students experiencing mental health difficulties or conditions on the autism spectrum, helping them overcome barriers to learning and reach their full potential.
About the RoleAs a Specialist Mentor, you will act as a supportive peer and trusted guide. Rather than teaching subject content, your focus is on helping students develop the vital life skills, organization, and coping strategies they need to navigate college life independently.
Key Responsibilities:Provide tailored, 1-to-1 mentoring sessions to students with disabilities, mental health conditions, or autism spectrum conditions.
Help students manage their academic workload by developing skills in time management, goal setting, and organization.
Introduce coping strategies to help students manage stress, anxiety, and concentration issues.
Encourage independence, self-advocacy, and confidence in an academic environment.
Maintain accurate, confidential records of sessions and student progress via Randstad's online portal.
Qualifications: A degree or professional qualification in a relevant field (e.g., Psychology, Social Work, Mental Health Nursing, Counselling, or Education).
Professional Membership: Registration with a recognized professional body is highly advantageous or required (such as BACP, COSCA, NMC, HCPC, or UMHAN) is preferred but not compulsory.
Experience: Previous experience supporting individuals with mental health conditions, learning difficulties, or autism (ideally in an educational setting).
Skills: Exceptional listening and communication skills, patience, and a non-judgmental approach.
Highly Competitive Pay: £28.00 per hour, plus accrued holiday pay.
Flexibility: Choose hours that fit around your existing commitments, matching standard college semesters.
Impact: See the direct, positive impact of your support on a student's confidence and future.
Support: Access to dedicated consultant support and streamlining tools to manage your bookings.
If you have the passion, qualifications, and experience to empower students in Scotland, we would love to hear from you.
Are you a dedicated and resilient Behaviour Specialist who is passionate about supporting pupils to overcome behavioural barriers and achieve positive outcomes?
Reeson Education are recruiting a skilled Behaviour Specialist for a supportive and inclusive school in Rotherham (S62) starting from September 2026. This role is ideal for an experienced education professional who can promote positive behaviour, build strong relationships, and support pupils in developing the skills they need to succeed both academically and socially.
About the Behaviour Specialist Role:
As a Behaviour Specialist, you will work closely with pupils who require additional behavioural and emotional support. You will implement effective behaviour strategies, provide targeted interventions, and collaborate with teaching staff to create a positive and productive learning environment.
Key Responsibilities as a Behaviour Specialist:
To succeed as a Behaviour Specialist, you will need:
Benefits as a Behaviour Specialist:
Please note: This role requires strong safeguarding awareness. All applicants must meet full safer-recruitment requirements, including holding an enhanced DBS on the update service or being willing to obtain one.
As an ethical and independent recruitment agency, Reeson Education provide high-quality teaching and support staff across the UK.
For more information or to apply for the Behaviour Specialist role, please contact our consultant Mitch Stringer:
Email:Phone: ()
We look forward to welcoming a dedicated and motivated Behaviour Specialist to our team.
Reeson Education:
Reeson Education is England's Premier Recruitment Agency. Established in 2006 by experienced teachers, education professionals and recruitment specialists, we have built our business and reputation on the cores values of honesty, integrity and excellence.
We care about education and the provision of education and have established an excellent reputation with schools and teachers alike.
At Reeson Education we work closely with a large network of Nurseries, Primary Schools, Secondary Schools and Colleges across England. Our client base provides us with an abundance of available daily supply, long term and permanent opportunities across all age groups in all areas of London.
Reeson Education is an Equal Opportunities employer and is committed to the highest standards of safeguarding and the promotion of the welfare of children, young people and adults and expects all staff to share this commitment.
Please note, where a salary or daily rate range is stated, the higher rate applies to candidates who meet the enhanced experience, training or qualification requirements specified within the advert. All daily/hourly rates quoted are inclusive of holiday pay at 12.07%
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