The vacancy you are looking for is no longer accepting applications and has been removed.
This resource is no longer available.
ExtraCare Charitable Trust are looking for a Resident Engagement Officer!
Are you an experienced Resident Engagement Officer looking to develop your career with an award winning, forward-thinking charity?
You will help support the delivery of high-quality resident engagement across ExtraCare's villages and schemes, ensuring residents have meaningful opportunities to influence services, shape decis click apply for full job details
Similar active jobs you might be interested in
PURPOSE OF THIS POSITION
The Resident Services Officer is the primary point of contact for residents and plays a key role in delivering a positive, responsive, and resident-focused service.
The postholder will build and maintain effective relationships with residents, ensuring enquiries, concerns, and service requests are responded to promptly and professionally. They will identify emerging support needs, tenancy risks, and safeguarding concerns at an early stage and coordinate appropriate responses across Support Services and Intensive Housing Management.
The Resident Services Officer will act as the coordinator of the resident journey, maintaining regular contact with residents, ensuring actions are followed through, and supporting effective communication between residents and internal teams.
The role focuses on early intervention, problem-solving, tenancy sustainment, customer experience, and ensuring residents can easily access the services they need.
RESPONSIBILITIES & ACCOUNTABILITIES
Resident Engagement and First Contact Resolution
Act as the main front-facing contact for residents, visitors, applicants and stakeholders, providing a professional, welcoming and responsive service.
Build positive, trauma-informed relationships with residents.
Respond to enquiries across face-to-face, phone, email and digital channels.
Resolve routine enquiries at first contact wherever possible.
Provide clear guidance on housing, tenancy matters, repairs, resident services and organisational procedures.
Keep residents updated on requests, incidents, complaints and service issues.
Promote resident involvement opportunities and encourage feedback.
Triage, Coordination and Case Management
Provide effective triage and coordination to ensure resident issues are identified early, allocated clearly and followed through.
Assess enquiries and identify the most appropriate response pathway.
Identify tenancy risks, support needs, safeguarding concerns, ASB, arrears and property-related issues.
Coordinate actions across internal teams and ensure clear ownership.
Track outstanding resident issues and follow-up actions.
Escalate concerns where risks, delays or unresolved issues are identified.
Participate in case coordination meetings and escalation processes as required.
Tenancy Sustainment and Early Intervention
Support residents to sustain their tenancies by identifying risks early and helping them access the right support at the right time.
Maintain proactive contact with residents where concerns or risks have been identified.
Encourage engagement with support services, move-on planning and tenancy-related actions.
Monitor tenancy risk indicators and escalate concerns appropriately.
Customer Experience and Complaints
Contribute to a positive resident experience by responding to concerns professionally and using feedback to improve services.
Record, investigate and respond to service requests, compliments, concerns and complaints in line with procedures.
Maintain accurate records of customer contact, actions taken and outcomes.
Identify trends and recurring issues affecting residents.
Work with residents and colleagues to improve service quality and resident experience.
Administration and Information Management
Maintain accurate records and support effective service coordination through strong administration and information management.
Keep electronic records and case notes accurate, timely and up to date.
Record resident contacts, actions, tenancy risk indicators and service plans appropriately.
Produce reports and performance information as required.
Maintain confidentiality and comply with data protection requirements.
Support the administration of resident communications, appointments and service-related documentation.
Reception, Building Management and Health and Safety
Support the safe and effective running of the building, ensuring residents, visitors and colleagues are welcomed and protected.
Provide a professional reception and visitor management service where required.
Monitor building access and follow security procedures.
Support key management and visitor sign-in processes.
Monitor CCTV and report concerns in line with policy.
Complete health and safety checks and report hazards or defects promptly.
Act as a Fire Warden and support emergency evacuation procedures.
Report safeguarding concerns in line with organisational policy.
Partnership Working
Work collaboratively with internal teams and external partners to deliver joined-up, resident-focused outcomes.
Build effective relationships with internal teams, external agencies, contractors and partners.
Work closely with Support Services and Intensive Housing Management to support positive resident outcomes.
Participate in team meetings, service improvement activity, training and organisational events.
PERSON SPECIFICATION
Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.
This role is ideal for someone who:
Wants to make a difference and feels motivated by supporting people affected by homelessness and exclusion.
Is compassionate, respectful and non-judgemental, with a commitment to dignity and person-centred support.
Is self-sufficient and organised, able to use initiative while knowing when to ask for help.
Is flexible and reliable, able to work across teams at short notice to meet service needs.
Communicates clearly and can maintain professional boundaries.
Essential (we will train you)
A genuine interest in helping vulnerable adults to make positive changes and sustain progress.
Willingness to work shifts including evenings and weekends as part of a rota.
Basic IT confidence (e.g., email, Microsoft Office) and willingness to learn our systems.
Ability to remain calm in a busy environment and respond appropriately to challenges.
Alignment with The Your Place Way values: Growth, Inclusion, Collaboration and Compassion.
Desirable
Experience in any customer-facing role where you supported people or solved problems.
Experience paid or voluntary in homelessness, supported housing, mental health, substance misuse, or community settings.
Interest in progressing into a Support Worker role in the future.
Development & progression
This role is designed to help you gain experience in a supportive, values-led environment. Where appropriate and under close supervision, you may have opportunities to develop skills in support work and take on additional responsibilities over time.
Pre-employment checks
Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK
Resident Services Associate
The Organisation
We are working with an established and growing organisation within the Build to Rent sector to recruit a Resident Services Associate for one of its residential communities in Sheffield.
With a strong reputation for delivering high-quality homes and exceptional customer experiences, our client places people at the heart of everything they do click apply for full job details
Salary: £25,000 - £27,000 per annum
Location: Covering Abergavenny, Abertillery & Blackwood
Contract: Full-time, Permanent
Working Hours: Monday to Friday, 9:00am 4:30pm
Help Shape Brighter Futures for Young People:We have an amazing opportunity for a Youth Engagement speacialist click apply for full job details
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Engagement and Support Project Worker
Location: Based in 2 of our Open Access Hubs (Peterborough and Wisbech or Huntingdon)
Role will require some cross county travel
2 x Full Time Posts (35 hrs)
Salary: £28,000 - £31,000
Duration: Permanent
Closing Date: 30th July 2026
Interviews to be held Tuesday, 11th August and Wednesday, 12th August click apply for full job details
Salary: £29,452.50 FTE (£14,726.25 per annum actual earnings)
Hours: 18.75 per week with occasional weekend working.
Benefits:Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme
Have you got what it takes to support the prisoners, their families and significant others
Pact is a highly respected independent charity that works across England and Wales to develop and deliver a range of click apply for full job details
Welfare Officer (Medical & Pastoral) - Secondary School - Barnet - September 2026 Start - Full-Time
Are you passionate about supporting young people's physical and emotional wellbeing within an education setting?
Do you have the clinical awareness, calm approach, and interpersonal skills to respond to student health needs, provide first aid care, and support safeguarding and pastoral welfare in a secondary school environment?
Tradewind Recruitment is partnering with a welcoming and inclusive secondary school in Barnet seeking to appoint a dedicated Welfare Officer (Medical & Pastoral) from September 2026. This full-time role is ideal for individuals with a background in first aid, healthcare support, nursing, youth work, or school pastoral care who are looking to work within an education-based welfare and safeguarding setting.
This is an excellent opportunity to join a supportive school community, playing a key role in managing student medical needs alongside wider wellbeing, attendance, and safeguarding responsibilities.
The RoleAs a Welfare Officer (Medical & Pastoral), you will be responsible for supporting the day-to-day health, welfare, and safety of students across the school.
Your responsibilities will include:
The school is seeking a calm, compassionate, and medically aware individual who can confidently manage student welfare in a busy secondary school environment.
You will have:
Previous experience in healthcare, nursing support, medical administration, pastoral care, youth work, or school welfare roles is highly desirable but not essential.
Why Apply?If you are passionate about supporting young people's health, safety, and wellbeing in an education setting, we would love to hear from you.
For more information, please contact Elizabeth Topley at
4Recruitment Services are seeking a Housing Officer to join our clients Housing Services team based in Rugby.
As a Housing Officer, you will work as part of a multi-functional housing team to provide an effective, seamless and responsive service that supports tenants, sustains tenancies and contributes to the delivery of the Council s housing objectives and wider priorities. You will be responsible for managing a varied caseload and working closely with tenants, colleagues and partner agencies to resolve housing issues, tackle anti-social behaviour, support vulnerable residents and help maintain safe, sustainable communities.
About the role
The Housing Officer will provide a comprehensive housing management service for tenants living in the Council s general needs properties. You will be responsible for a wide range of tenancy management functions, ensuring services are delivered in line with housing legislation, Council policies and procedures, and the Housing Strategy.
You will provide advice, guidance and support to tenants and members of the public through office interviews, home visits, telephone calls, correspondence and email, with a strong emphasis on customer care and service quality.
The postholder will also work closely with internal departments and external partner organisations to help sustain tenancies, support vulnerable tenants, resolve tenancy issues and improve outcomes for residents and communities.
DUTIES AND RESPONSIBILITIES INCLUDE:
ESSENTIAL REQUIREMENTS INCLUDE:
A full JD is available upon request.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Temporary Support Officer (Part-Time)
We have an exciting opportunity for a Temporary Support Officer to join our clients team, providing person-centred support to older people, vulnerable adults, and individuals needing extra assistance to live independently.
This is a rewarding and varied role where no two days are the same. You will work closely with customers to help them build confidence, maintain independence, and access the right support services. This may include helping individuals move into more suitable accommodation, supporting during difficult times, or simply being a consistent and trusted point of contact.
You will work collaboratively with health professionals, social care teams, housing services, and other partner organisations to ensure customers receive holistic and effective support. You will also promote wellbeing, safeguarding, and inclusion while helping create safe and welcoming environments.
Location: Goldthorpe, Barnsley
Hours: 18.5 hours per week
Tuesday-Thursday: 10:00am-2:30pm
Friday: 9:30am-2:30pm
Salary: £13,755 per annum (pro rata) / £14.30 per hour (FTE £27,510)
Key Responsibilities:
About You:
We are committed to diversity, inclusion, and supporting our communities. As a Disability Confident employer, we welcome applications from all backgrounds.
If you're passionate about supporting people and want a role where you can make a real difference every day, we'd love to hear from you.
Collections Officer Bristol
must have driving license and own vehicle
Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing).
This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income.
In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work.
You must provide three days per week that you are available to be on call as well as two weekends in a month. You will then be allocated to 1 day per week and 1 weekend in a month to be on standby. The weekly standby you will do will run from 6pm-6pm and the weekend standby you cover will be Friday 6pm Monday 6pm. On the days you are on standby, you may not have any call outs or prebooked visits. On these occasions you would be paid a standby rate of £22 for the full day, you could be called out anytime including late at night. You will work for your team s region, but you must be prepared to travel up to 50 miles.
Please do not apply to this role if you are interested in full time work or have other part time work where you cannot commit to three days during the week and two weekends in a month.
FYI - In hours is 8-6pm and out of hours is 6pm-8am
What we are looking for:
Create a job alert and we'll send you the latest matches straight to your inbox.
Our team is here to help you find the right role.
