Job Description

Job Types: Full-time, Permanent

Salary: up to £32,852 per year

Hours: 37.5 hours per week (with a sleep-in it is 47.5 hours)

Location: Bristol

Our client delivers specialist trauma-informed services supporting adults with complex mental health needs. The service works with individuals experiencing a range of challenges including trauma, PTSD, personality disorders, self-harm, bipolar disorder, eating disorders, and schizophrenia.

The focus is on helping people live safely, independently, and with dignity, while providing consistent emotional and practical support that promotes stability, recovery, and long-term independence.

About the role

As a Support Worker, you'll manage a caseload of service users, acting as a key point of contact and ensuring support is delivered consistently, safely, and in line with agreed outcomes. You'll work closely with individuals to develop and review support plans, risk management plans, and task plans, helping them progress towards greater independence and community integration.

The role combines emotional support with practical input, from medication support and property upkeep to crisis intervention and engagement strategies. Youll liaise regularly with healthcare professionals, external agencies, and family members, ensuring communication is clear and collaborative at all times.

This is a demanding but highly rewarding role, requiring resilience, confidence, and experience in working with people who have complex mental health and trauma-related needs.

Key Responsibilities

• Managing a caseload of service users and ensuring agreed support is delivered safely and consistently
• Completing and reviewing support plans, risk assessments, and task plans with clear, outcome-focused goals
• Promoting independence through practical and emotional support, including medication management
• Supporting crisis mitigation and resolution, using calm and flexible approaches
• Working closely with external professionals, including healthcare services, and keeping all parties informed
• Building positive relationships with family members and acting as a key point of contact
• Supporting service users to engage with their local community, education, and employment opportunities
• Raising safeguarding concerns and referrals in line with local authority procedures

About You

• Experience working within mental health services, ideally supporting individuals with trauma and complex needs
• Previous experience working at a key worker level or managing a caseload
• NVQ in Health & Social Care preferred, or equivalent practical experience
• Strong communication and interpersonal skills, with a calm and professional approach
• Good IT skills and confidence with recording and reporting requirements
• Understanding of mental health legislation and medication regimes
• Full UK driving licence required, with access to a vehicle preferred

Working Pattern & Pay

This is a full-time role working 37.5 hours per week across Monday to Sunday. Shift patterns are typically Tuesday to Saturday or Sunday to Thursday, with preferences discussed at the interview (though not guaranteed).

There is also the option to complete a weekly 12-hour sleep-in shift, paid at £12.21 per hour once induction is completed. With sleep-ins included, total weekly hours would be 47.5, increasing overall annual earnings.

Benefits

• 25 days of paid annual leave plus 8 Bank Holidays
• Additional paid day off on your birthday
• Competitive salary with enhanced overtime rates
• Work-based pension scheme with employer contributions
• Comprehensive induction and ongoing role support
• Training, CPD and clear opportunities for career progression
• Employee Assistance Programme for well-being support
• Supportive, inclusive working environment with staff recognition

Apply Now
If you are motivated to support individuals with complex needs to move forward positively within the community, we encourage you to apply.

At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values, Integrity, Impact, Inclusivity, and Innovation, guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.

As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments.

We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong.

Join us in championing our values and building a workplace where everyone can thrive.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.

The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.