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Vibe Care are seeking for their client a Grade 8 Brokerage Officer for Children's Services.
This is a part time role is based on Oxfordshire, working 18.5 hours per week over 2.5 days.
You would need to attend the office a minimum of twice a month however you should be flexible and willing to come in the office more, depending on the needs of the service.
Job Description:
To undertake brokerage activities to identify, source and establish effective care and support arrangements for children and adults (specialising in a particular life stage), working with operational services, providers and service users.
To receive referrals for individual care and support arrangements and provide appropriate signposting, information and advice to service users and their families in order to inform their care and support decisions.
To identify options for care and support packages within the appropriate cost and service requirements, liaising with service users and their families.
Building and maintaining effective relationships with providers, social work teams, and other professionals
Customer service skills and the ability to manage challenging conversations.
Creative thinking and flexibility to find solutions for complex placement needs.
Ability to work independently and as part of a team.
Understanding of key legislation and how it applies to children's placements.
Awareness of local and national priorities in children's social care.
To source the required care and support services which meet the individual's needs and preferences and negotiate price as appropriate to ensure cost-effective arrangements.
To be responsible for completing and co-ordinating the relevant contract governance documentation in a timely and accurate manner and attending relevant panel meetings, in order to support appropriate decision making in line with agreed policies and delegation.
To regularly liaise with the service user, operational services, providers and other stakeholders throughout the brokerage process so they are informed of options, progress and decisions.
To apply a person-centred approach to brokering care and support arrangements which enable the delivery of outcomes, needs and preferences for the service user, carers and their families.
To be responsible for timely, accurate and robust data recording, documentation and administration for individual care and support arrangements using the relevant ICT systems
To enable, build and maintain effective working relationships with individual suppliers and the wider market, supporting commissioning colleagues in market shaping and development.
To enable, build and maintain effective working relationships with operational services, providing advice and quality assurance, so that care and support arrangements deliver outcomes, quality and value.
To comply and maintain good knowledge of legislation, government guidance and policies relevant to children and adults requiring care and support packages (specialising in a life stage).
To ensure that children and vulnerable adults are safeguarded at all times and in line with current legislation, and where appropriate to report areas of concern.
To enable innovation, creativity and continuous improvement in care and support arrangements, as well as wider commissioning, procurement and contract management, by working with suppliers and operational services.
To contribute to other commissioning activities as required to support a joined-up approach to commissioning, procurement and contract management of Health, Education and Social Care services.
Relevant Experience:
Previous experience in a brokerage, commissioning, or placement-finding role (children's or adults' services).
Experience with working directly with children, families, or vulnerable groups.
Ability to liaise with multi-disciplinary teams and external providers.
Previous roles in customer service, social care, or health settings would be an advantage
Ability to negotiate in order for securing placements and managing provider relationships
Excellent verbal and written communication skills, including the ability to tailor messages to different audiences (e.g., social workers, providers, families).
Ability to manage multiple cases, prioritise tasks, and work to tight deadlines, often under pressure.
Experience in managing complex caseloads and maintaining accurate records.
Good understanding of Children's social care
Awareness of SEND provision
Proficiency in Microsoft Office (Excel, Teams, SharePoint, etc.), data analysis, and using placement management systems (e.g., CONTROCC).
Ability to create dashboards, analyse KPIs, and use spreadsheets for tracking and reporting
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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PURPOSE OF THIS POSITION
The Resident Services Officer is the primary point of contact for residents and plays a key role in delivering a positive, responsive, and resident-focused service.
The postholder will build and maintain effective relationships with residents, ensuring enquiries, concerns, and service requests are responded to promptly and professionally. They will identify emerging support needs, tenancy risks, and safeguarding concerns at an early stage and coordinate appropriate responses across Support Services and Intensive Housing Management.
The Resident Services Officer will act as the coordinator of the resident journey, maintaining regular contact with residents, ensuring actions are followed through, and supporting effective communication between residents and internal teams.
The role focuses on early intervention, problem-solving, tenancy sustainment, customer experience, and ensuring residents can easily access the services they need.
RESPONSIBILITIES & ACCOUNTABILITIES
Resident Engagement and First Contact Resolution
Act as the main front-facing contact for residents, visitors, applicants and stakeholders, providing a professional, welcoming and responsive service.
Build positive, trauma-informed relationships with residents.
Respond to enquiries across face-to-face, phone, email and digital channels.
Resolve routine enquiries at first contact wherever possible.
Provide clear guidance on housing, tenancy matters, repairs, resident services and organisational procedures.
Keep residents updated on requests, incidents, complaints and service issues.
Promote resident involvement opportunities and encourage feedback.
Triage, Coordination and Case Management
Provide effective triage and coordination to ensure resident issues are identified early, allocated clearly and followed through.
Assess enquiries and identify the most appropriate response pathway.
Identify tenancy risks, support needs, safeguarding concerns, ASB, arrears and property-related issues.
Coordinate actions across internal teams and ensure clear ownership.
Track outstanding resident issues and follow-up actions.
Escalate concerns where risks, delays or unresolved issues are identified.
Participate in case coordination meetings and escalation processes as required.
Tenancy Sustainment and Early Intervention
Support residents to sustain their tenancies by identifying risks early and helping them access the right support at the right time.
Maintain proactive contact with residents where concerns or risks have been identified.
Encourage engagement with support services, move-on planning and tenancy-related actions.
Monitor tenancy risk indicators and escalate concerns appropriately.
Customer Experience and Complaints
Contribute to a positive resident experience by responding to concerns professionally and using feedback to improve services.
Record, investigate and respond to service requests, compliments, concerns and complaints in line with procedures.
Maintain accurate records of customer contact, actions taken and outcomes.
Identify trends and recurring issues affecting residents.
Work with residents and colleagues to improve service quality and resident experience.
Administration and Information Management
Maintain accurate records and support effective service coordination through strong administration and information management.
Keep electronic records and case notes accurate, timely and up to date.
Record resident contacts, actions, tenancy risk indicators and service plans appropriately.
Produce reports and performance information as required.
Maintain confidentiality and comply with data protection requirements.
Support the administration of resident communications, appointments and service-related documentation.
Reception, Building Management and Health and Safety
Support the safe and effective running of the building, ensuring residents, visitors and colleagues are welcomed and protected.
Provide a professional reception and visitor management service where required.
Monitor building access and follow security procedures.
Support key management and visitor sign-in processes.
Monitor CCTV and report concerns in line with policy.
Complete health and safety checks and report hazards or defects promptly.
Act as a Fire Warden and support emergency evacuation procedures.
Report safeguarding concerns in line with organisational policy.
Partnership Working
Work collaboratively with internal teams and external partners to deliver joined-up, resident-focused outcomes.
Build effective relationships with internal teams, external agencies, contractors and partners.
Work closely with Support Services and Intensive Housing Management to support positive resident outcomes.
Participate in team meetings, service improvement activity, training and organisational events.
PERSON SPECIFICATION
Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.
This role is ideal for someone who:
Wants to make a difference and feels motivated by supporting people affected by homelessness and exclusion.
Is compassionate, respectful and non-judgemental, with a commitment to dignity and person-centred support.
Is self-sufficient and organised, able to use initiative while knowing when to ask for help.
Is flexible and reliable, able to work across teams at short notice to meet service needs.
Communicates clearly and can maintain professional boundaries.
Essential (we will train you)
A genuine interest in helping vulnerable adults to make positive changes and sustain progress.
Willingness to work shifts including evenings and weekends as part of a rota.
Basic IT confidence (e.g., email, Microsoft Office) and willingness to learn our systems.
Ability to remain calm in a busy environment and respond appropriately to challenges.
Alignment with The Your Place Way values: Growth, Inclusion, Collaboration and Compassion.
Desirable
Experience in any customer-facing role where you supported people or solved problems.
Experience paid or voluntary in homelessness, supported housing, mental health, substance misuse, or community settings.
Interest in progressing into a Support Worker role in the future.
Development & progression
This role is designed to help you gain experience in a supportive, values-led environment. Where appropriate and under close supervision, you may have opportunities to develop skills in support work and take on additional responsibilities over time.
Pre-employment checks
Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK
Our client Sefton MBC is looking for a Team Manager to join their Children's services.
JOB PURPOSE
MAIN DUTIES
1. Ensure the Council meets its statutory obligations to safeguard children, complying with legislation, policy and procedures and relevant frameworks.
2. Work within safeguarding frameworks to investigate and manage risk where children and young people have experienced or are likely to experience significant harm.
3. Be responsible for the operational service delivery of the social work team.
4. Ensure that all relevant information is gathered to inform risk assessments and critically analysed to inform the plan.
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6. Demonstrate a critical knowledge of the range of theories and models for social work intervention with individuals, families, groups and communities, and the methods derived from them.
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8. Provide critical reflection, challenge and evidence informed decision making in complex situations. Provide professional supervision within Service area, modelling good practice and reflective supervision skills.
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12.Model effective communication skills appropriate to role and communicate effectively in highly charged or challenging circumstances.
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Benefits of working with Remedy
Terms & Conditions apply
You will be required to fully register with Remedy for all locum positions.
Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Job Title: Brokerage Assistant /Childrens Finance Assistant
Location: Havering,
Contract Type: Temporary - initially 3 months
Rate: 16.84 per hour
DBS Required: Yes (Basic)
1 day a week inthe office 4 days work from home
Are you ready to dive into the dynamic world of finance within Children's Services? Our client is seeking a motivated Brokerage Assistant to support the Brokerage and Finance Business Intelligence Officer in delivering essential financial administration. This is a fantastic opportunity to contribute to the smooth operation of services that directly impact our community!
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