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Adullam has opportunities available to join our national award-winning support team in Stoke.

About the role Tenancy Sustainment Officer

• The main purpose of this role is to provide housing management related support to people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping.
• You will be responsible for assessing people for the scheme against criteria.
• Once moved in you will ensure the standard of their home by completing safety tasks and home inspections and assisting service users to develop the skills needed to manage a home via budgeting and financial inclusion work.
• The role is full time of 37.5 hours per week. The shift pattern is 7.5 hours a day between the hours of 8am and 10pm and includes some weekend working.
• You will be expected to work within the organisation's charitable aims and objectives and contribute to the maintenance and development of the Association's values, culture, and ethos.

About you

We are looking for a Tenancy sustainability Officer with:

• An awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages.
• Experience of overcoming barriers to housing faced by those who may be excluded from the housing register.
• An organised person who can multitask
• A tasks completer / finisher with an evidenced ability to follow policy and processes.
• Practical skills to support service users in activities of daily living required for independence.
• Skills in recording and reporting tenancy notes via an online Customer Relationship Management system; both online and via a mobile device such as a tablet.
• Skills and experience in managing rent accounts and following arears processes.
• Experience of health and safety and a track record of maintaining standards of premises
• Experience of working within safeguarding policies and procedures and of identifying, monitoring, and reporting safeguarding concerns.
• An ability to demonstrate our values and behaviours and work within our Christian ethos.

Although lived experience is not essential, it is welcomed as part of our workforce. Adullam understands that lived experienced means people have valuable, direct knowledge of how it feels to be in receipt of support services, and what needs to change for the better.

Our offer to you

We are a friendly, people-focused organisation making sure to prioritise and take care of the overall wellbeing of our staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth.

This role is salaried at £27,085.50 dependent on experience and skill set evidenced at interview.

In addition to your salary, we also have a list of generous benefits and initiatives that will help support you and your family, both in and outside the workplace.

• 25 days annual leave increasing to 30 days with service, plus Bank Holidays
• Two extra days leave for no unplanned absences each calendar year.
• Access to Medicash
• Pension Plan
• Death in Service benefit
• Multidimensional wellbeing programmes and family friendly policies for staff

About us

• Adullam Homes Housing Association Ltd is a Community Benefit Society, an Association created to support vulnerable individuals and households.
• Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos.
• We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks.

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.

Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services.

Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training.

Email: (url removed)

Tenancy Sustainment Officer

Location: Birmingham

Salary: £27,475.50 per annum

Job title: Tenancy Sustainment Officer

A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in Birmingham.

• Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
• We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

• To provide advice and assist service users to manage and sustain their tenancy in accordance with its terms enabling them to live independently.
• You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos.

Please see the job description for more information.

Adullam offers the following benefits:

• Salary £27,475.50 per annum dependent on experience for 37.5 hours per week,
• Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance prorated for part-time employees)
• Training and career advancement
• Discounted Goods and services
• Group Personal Pension Plan
• Access to Thrive app
• Access to Medicash
• Access to Blue Light Card
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff
• Refer a friend policy

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks.

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.

Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services.

Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training.

Email: (url removed)

Tenancy Sustainment Officer

Location: Chesterfield

Salary: £27,807 per annum

Job title: Tenancy Sustainment Officer

A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in Chesterfield.

• Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
• We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

• To provide advice and assist service users to manage and sustain their tenancy in accordance with its terms enabling them to live independently.
• To conduct person-centred needs assessments at referral stage to determine suitability, support needs, and service compatibility in line with organisational policy.
• To monitors and report safeguarding risks, maintaining regular contact with at-risk individuals and escalating concerns in accordance with policy and statutory guidance.
• You will be expected to ensure your relationships with colleagues and external agencies are effective and professional and contribute to the Association's values, culture and ethos.

Please see the job description for more information.

Adullam offers the following benefits:

• Salary £27,807.00 per annum dependent on experience for 37.5 hours per week,
• Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance prorated for part-time employees)
• Training and career advancement
• Discounted Goods and services
• Group Personal Pension Plan
• Access to Thrive app
• Access to Medicash
• Access to Blue Light Card
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff
• Refer a friend policy

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult and Child DBS check, scrutiny of employment history and robust references checks.

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.

Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services.

Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training.

Email: (url removed)

Tenancy Support Officer

Location: Rugby
Pay Rate: £17.18 per hour PAYE
Contract: Temporary (3 Months)

We are recruiting for an experienced Tenancy Support Officer to provide intensive support to tenants with complex needs, helping them sustain their tenancies and live independently click apply for full job details

Lead Paramedic Primary Care Home Visiting Service

Location: Sutton, South London
? Full-Time
Salary: Competitive Dependent on Experience, Rota Pattern & Unsocial Hours

An exciting opportunity has arisen for an experienced and motivated Paramedic to join a well-established Primary Care Home Visiting Service as a Lead Paramedic click apply for full job details

PURPOSE OF POSITION

As a Tenancy Sustainment Support Worker, you will provide trauma-informed, person-centred support to residents as they prepare to move on from supported accommodation and transition into independent living.

You will work alongside residents before they move into their new home, helping them prepare for the practical, financial and emotional aspects of maintaining a tenancy. Following move-on, you will provide community-based support to help residents settle into their accommodation, sustain their tenancy and achieve greater independence.

This role plays a vital part in preventing homelessness, reducing tenancy breakdown and supporting residents to build stable, fulfilling lives within their communities.

Tenancy Sustainment Support Workers at Your Place help residents develop the confidence, skills and resilience needed to successfully manage their homes, access community resources and achieve their longer-term goals.

What makes this role different

• Supporting the whole move-on journey: from pre-tenancy preparation through to sustaining accommodation in the community.

• Community-based support: regular visits to residents in their own homes, helping them navigate the challenges of independent living.

• Preventing repeat homelessness: identifying issues early and providing practical interventions to keep tenancies on track.

• Real-world impact: supporting residents to access employment, training, healthcare, benefits and community opportunities.

• Joined-up working: collaborating with Resident Services, Community Partnerships, Housing Management, landlords and external agencies.

• Learning culture: reflective practice and development focused on doing the right thing, the right way.

• A values-led culture: we work as One Team and role model Growth, Inclusion, Collaboration and Compassion.

The role will require regular travel across the community and occasional evening and weekend work in line with service needs.

RESPONSIBILITIES & ACCOUNTABILITIES

As a Tenancy Sustainment Support Worker, you will play a key role in helping residents move successfully from supported accommodation into independent living. You will work alongside residents before and after they move, providing practical, strengths-based and trauma-informed support that helps them build confidence, settle into their new home and sustain their tenancy.

In this role, you will:

• Support residents to prepare for move-on, including understanding tenancy responsibilities, planning the move and setting up a new home.

• Provide one-to-one support and home visits once residents move into the community.

• Help residents manage rent, benefits, budgeting, utilities and household responsibilities.

• Identify issues early and take practical steps to prevent tenancy breakdown or repeat homelessness.

• Connect residents with local services, health and wellbeing support, employment, training, volunteering and community opportunities.

• Work closely with internal teams, landlords, housing providers, local authorities and specialist agencies to coordinate support.

• Promote resident independence, confidence, resilience and community connection.

• Keep clear and accurate records, including case notes, support plans, risk assessments and outcome evidence.

• Respond appropriately to safeguarding concerns, incidents and emerging risks.

• Contribute to reflective practice, team learning and continuous service improvement.

This is a rewarding, community-based role for someone who is passionate about preventing homelessness and supporting people to build safe, stable and fulfilling lives.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

Relevant experience may be gained through employment, volunteering or education, including supporting people affected by homelessness, housing insecurity or multiple disadvantage.

Experience supporting individuals to live independently and achieve positive housing outcomes.

Experience working in a trauma-informed and person-centred way with people who may have experienced homelessness, mental ill health, substance misuse, offending behaviour, domestic abuse or social isolation.

Experience completing assessments, support plans and risk assessments and reviewing progress against agreed goals.

Experience working collaboratively with external agencies and coordinating multi-agency support.

Skills & knowledge

Ability to build rapport and maintain professional boundaries while working with vulnerable adults.

Strong communication, advocacy and motivational skills.

Ability to manage a caseload, prioritise competing demands and work independently within a community setting.

Good IT skills including Microsoft Office and case management systems such as In-Form, Salesforce or Pyramid.

Knowledge of welfare benefits, tenancy sustainment, homelessness prevention and supported housing services.

Understanding of safeguarding, confidentiality, GDPR/data protection and health and safety.

Understanding of trauma-informed practice, strengths-based approaches and recovery-focused support.

Ability to travel across the borough and undertake home visits.

Desirable

Experience supporting residents during move-on from supported housing into independent accommodation.

Knowledge of Universal Credit, housing costs and tenancy-related support services.

Experience using In-Form.

Qualifications relevant to housing, homelessness, support work or social care.

Personal qualities

Self-sufficient and highly organised with the ability to manage a varied workload.

Ability to act on own initiative while contributing positively to a team environment.

Strong sense of responsibility, accountability and professionalism.

Compassionate, resilient and solution-focused.

Commitment to promoting independence and resident choice.

Awareness of own learning, development and support needs.

Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK.

Tenancy Support Worker

Kidderminster, Worcestershire (Hybrid Working)

Up to £35,308

We're looking for a compassionate and proactive Tenancy Support Officer to join our Housing Services team. Working within the Lettings and New Tenancy Support Team, you will provide tailored support to customers who may be vulnerable or require additional assistance to successfully manage and sustain their tenancy.

This is a rewarding role where you'll work directly with customers, helping them overcome challenges, access services, improve financial wellbeing and build the skills and confidence needed to maintain a successful tenancy. You'll collaborate with colleagues and external agencies to ensure customers receive the right support at the right time.

If you're passionate about making a positive difference in people's lives and enjoy working in a customer-focused environment, we'd love to hear from you.

Key Responsibilities

• Provide intensive, person-centred tenancy support to customers with a range of support needs, helping them establish and sustain successful tenancies.
• Complete vulnerability assessments and develop tailored support plans to meet individual customer needs.
• Support customers to access and engage with appropriate services, benefits, advice and specialist support from partner agencies.
• Work closely with Neighbourhood Coordinators and other colleagues to address tenancy-related issues and promote tenancy sustainment.
• Help customers maximise their income through welfare benefits, budgeting support, energy advice and financial guidance.
• Build and maintain effective partnerships with organisations including local authorities, Jobcentre Plus, Citizens Advice, food banks and other support services.
• Manage a caseload effectively, prioritising customer contact and support activity to achieve positive outcomes.
• Support customers to understand their tenancy responsibilities and encourage positive engagement with Community Housing services.
• Maintain accurate records, update case management systems and ensure all documentation is completed to a high standard.
• Follow safeguarding procedures, identifying and escalating concerns appropriately and in a timely manner.

About You

You'll be an empathetic and resilient individual with experience supporting vulnerable people and a genuine commitment to helping customers achieve positive outcomes. You'll be confident building relationships, working collaboratively with partners and managing a varied workload in a fast-paced environment.

You'll also bring:

• Experience of tenancy sustainment, housing management, community support work or a related field.
• Knowledge of welfare benefits, including Universal Credit, and an understanding of budgeting and money advice.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers and stakeholders.
• Strong organisational skills and the ability to prioritise competing demands and meet deadlines.
• The confidence to make informed decisions, solve problems and recommend practical solutions.
• Good IT skills, including experience using Microsoft Office applications and case management systems.
• A positive, flexible and customer-focused approach that aligns with our values and commitment to excellent service delivery.
• A full UK driving licence and access to a vehicle for business use.

At Community Housing, you'll be part of a team that is dedicated to supporting customers, strengthening communities and creating sustainable tenancies that improve lives.

If you feel you would be the right person for this role, simply click the 'Apply Now' button to start your application.

Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?

Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days) click apply for full job details

Tenancy Support Worker (Older Adults) Permanent
Location: Edinburgh, Midlothian, and Penicuik
Salary: 23,643 - 24,111 (Pending Pay Award Increase)
Hours: Full-Time, 36 Hours per week (Monday - Friday)

Are you an experienced Care Professional with a passion for helping older adults maintain their independence? We are seeking a dedicated Tenancy Support Worker to join a reputable service provider in the Edinburgh and Midlothian area.

Unlike traditional residential care, this role focuses on tenancy sustainment, helping individuals manage their homes and navigate the complexities of housing and utilities to ensure they can live safely and comfortably in the community.

The Benefits

• Work-Life Balance: Guaranteed Monday to Friday schedule.
• Competitive Leave: 33 days annual leave (including public holidays).
• Financial Support: Earned Wage Access (early drawdown) and a pending pay award (backdated to cover the difference to the Real Living Wage).
• Future Security: Pension scheme with up to 6% employer contribution and 2x salary Death in Service cover.
• Wellbeing: Access to an Employee Assistance Programme (HSF) and Health Plan contributions.

The Role
Working independently across the community, you will provide vital administrative and practical support to older adults. Your day-to-day will involve:

• Housing Advocacy: Assisting with housing applications, Housing Benefit claims, and grant applications.
• Home Setup: Helping service users set up and manage utilities (gas, electricity, etc.).
• Tenancy Sustainment: Providing guidance to help individuals maintain stable accommodation and avoid homelessness.
• Community Mobility: Traveling between locations to meet service users in their own environments.

Requirements

• Experience: Minimum of 6 months experience supporting older adults within a care or support setting.
• License: Full UK Driving Licence and access to a vehicle for work purposes (Essential).
• Technical Skills: Ability to navigate housing systems and benefit applications.
• Attributes: Strong organizational skills and the ability to work independently without direct supervision.

How to Apply
If you are a driver based in Lanarkshire and want to move away from ad-hoc agency work into a stable, rewarding role, we want to hear from you.For more information you can contact Mohammed Faizan on (phone number removed) or via email at .
Apply today with your updated CV.

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.

Housing Operations Manager - Tenancy Services and Income Recovery

Contract Type: Fixed Term Contract

Contract Duration (Fixed Term): 2 years

Full Time / Part Time: Full Time

Location: Spalding

Salary Range: £50,269 - £55,794 per annum

Closing Date: 26/07/2026

We're looking for an ambitious and forward-thinking Housing Neighbourhood Operations Manager to lead a key area of our Housing Landlord Service and click apply for full job details