Job Description

Housing Management Worker

You will be joining a very tight-knit and supportive team that works tirelessly to ensure some of the most vulnerable individuals in the borough are well-cared for.

Location: Lambeth

Salary: £29,336 per annum

Closing Date: 12 July, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Make a real difference as a Housing Management Worker at a service in Lambeth. You ll take the lead in managing safe, high-quality accommodation for young people at risk of homelessness driving standards across repairs, voids, rent collection, and compliance while working closely with landlords, contractors, and support teams to keep services running smoothly.

We re looking for someone with housing or supported accommodation experience who brings strong tenancy management knowledge, confidence with welfare benefits, and a proactive, solutions-focused approach. You ll work directly with young people with complex needs, using a strengths-based, psychologically informed approach to help them sustain tenancies, reduce arrears, and build independence.

Join an inclusive, values-driven organisation where your work has real impact. With ongoing training, support, and a strong team culture, you ll help create safe homes, empower young people, and deliver services that truly change lives.

Please note that this job opportunity is offered as a full-time (37.5 hour per week), permanent role.

KEY DELIVERABLES

• You will always ensure the safety and wellbeing of clients in the service, including using Safeguarding and emergency alert procedures as applicable.
• You will advise all prospective or new tenants/residents of their rights and responsibilities under their tenancy/license agreement.
• You will be responsible for ensuring that repairs are undertaken to a high standard, within an appropriate time frame and represent value for money.
• You will be responsible for ensuring that accommodation units are well maintained in accordance with the management agreement and for bringing them quickly into management to minimize void loss.
• You will prepare short reports on arrears, voids, and repairs for the service manager, central services and commissioner meetings as required.
• You will be responsible for ensuring that all common parts and grounds of managed properties are in good maintenance order and adhere to Health and Safety requirements.
• You will be responsible for maintaining Health and Safety standards in the premises and a point of information for clients regarding Health and Safety.
• You will facilitate the fair allocation of letting accommodation in accordance with Policy and Procedures.
• You will work with the keyworkers and clients to collect rents and service charges and hold responsibility for the accurate reporting of rental income, voids and allocations to the finance team.
• You will liaise with local Housing Benefit Teams, Social Service Departments or other authorities regarding individual rental income claims.
• You will work proactively with keyworkers and clients to develop personal payment plans to support clients not to incur rental debt.
• You will be the first point of contact for landlord queries and contractors.
• You will support and facilitate the work of the volunteers who add value to the work that we do.
• You will contribute to making the environment a positive place to work for all staff, volunteers, and students.
• You will undertake further duties as commensurate to the role identified by your line manager.
• Demonstrate a commitment to client involvement by advocating client involvement opportunities, for example by actively promoting the Voice of the charity to clients and attending residents meetings when appropriate.
• You will attend training as appropriate to your development to support you in your role.
• You will form an integral part of the team and as such attend team meetings when required.

WHAT WE ARE LOOKING FOR FROM YOU

When completing your application form please address all the points set out below.

Experience of working within a supported and/or social housing setting

An understanding and commitment to working in an assets based way

An understanding of the needs of people experiencing homelessness, mental health challenges, substance use, or leaving care.

A knowledge and understanding of housing management

A knowledge and understanding of welfare benefits

Good literacy, numeracy and IT skills

Able to demonstrate clear understanding of safeguarding requirements and procedures

A commitment to promoting equality, diversity and inclusion, ensuring everyone is treated with respect and dignity.

Commitment to promoting an environment which has the highest regard for the Health and Safety of others.

Personal and professional integrity

High level understanding of professional boundaries and ability to maintain boundaries

Effective collaborative working

Ability to effectively reflect on own practices for ongoing learning and development

Respect for the values and ethos of the charity and its founding partners.

What You ll Receive

Tailored training and development

Flexible working options where suitable

26 days annual leave, rising with service

Family friendly leave policies

Pension scheme with employer contributions up to 7%

Employee Assistance Programme with 24/7 GP access

Discounts across retail, travel, food, fitness and more

Cash health plan for you and your family

Death in service benefit

Access to legal and practical support

Safer Recruitment

The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.