Responder (On-Call Field-Based Role)
Location: Workington / Western Cumbria
Salary: 18,480 per annum ( 9,300 Basic + 9,180 On-Call Allowance)
Shift Pattern: 4 Days On / 4 Days Off
Employment Type: Permanent
About the Role
We are currently recruiting for two Responders to join a well-established team covering the Western Cumbria region.
This is a unique opportunity for someone who enjoys working independently, helping customers, and being part of an essential response service. The role operates on a 4-on, 4-off shift pattern, providing an excellent work-life balance while offering additional earning potential through call-outs and extra shifts.
Based from the Workington office, you will respond to customer requirements across Western Cumbria. Due to the nature of the role, candidates should live within a reasonable distance of the area they will be covering.
What You'll Receive
- Basic Salary: 9,300 per annum
- On-Call Allowance: 9,180 per annum
- Total Guaranteed Earnings: 18,480 per annum
- Additional hours paid at the standard hourly rate when call-outs exceed the daily allocated 4 hours
- Extra shifts paid at:
- 50 On-Call Allowance
- Plus 4 hours paid at the standard hourly rate
- Mileage paid at 35p per mile
- Access to a fleet vehicle for operational duties
- 4 On / 4 Off shift pattern
Key Responsibilities
- Respond to customer incidents and service requests across Western Cumbria.
- Provide a professional, courteous, and customer-focused service.
- Work independently while maintaining communication with the wider team.
- Complete all required documentation and reporting accurately.
- Ensure company vehicles and equipment are maintained and used safely.
- Adhere to all health and safety procedures and company policies.
What We're Looking For
- Excellent customer service and communication skills.
- Reliable, responsible, and self-motivated.
- Ability to work independently and make decisions when required.
- Comfortable working an on-call rota.
- Good local knowledge of Western Cumbria would be advantageous.
- Full UK Driving Licence essential.
- Strong commitment to health and safety.
Essential Requirements
- Full UK Driving Licence.
- Valid DBS certificate
- Ability to provide two satisfactory employment references.
- Eligibility to work in the UK.
If you're looking for a rewarding role with a great shift pattern and the opportunity to make a real difference in your local community, we'd love to hear from you.
