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South Norfolk and Broadland Councils are seeking a compassionate, resilient, and proactive Housing First Support Officer to join our Housing Team.

This rewarding role works closely with people who have experienced homelessness and/or rough sleeping, often alongside multiple and complex support needs. As a Housing First Support Officer, you will play a vital role in helping people secure and sustain safe, permanent accommodation, providing the practical and emotional support needed to maintain their tenancy and improve their quality of life.

About the Role

As a Housing First Support Officer, you will provide day-to-day support to residents living in Housing First accommodation, helping them build independence, stability, and confidence for the future.

Key responsibilities include:

• Providing day-to-day support to residents within Housing First accommodation.
• Arranging and reporting property repairs and maintenance issues, carrying out pre- and post-tenancy inspections, and ensuring compliance with health and safety requirements.
• Working proactively with partner agencies to identify, manage, and reduce risks to customers and the wider community.
• Building positive relationships with customers and external organisations, signposting and referring individuals to appropriate services and support.
• Developing and reviewing person-centred support plans, ensuring residents are actively involved in setting and achieving their goals.
• Attending and contributing to internal and external support planning meetings.
• Working closely with supported accommodation providers and social housing landlords to identify suitable move-on opportunities for residents.
• Managing a caseload of customers with varying and often complex needs.
• Maintaining accurate and comprehensive manual and electronic records, including assessments, support plans, customer contacts, outcomes, and risk management documentation.

About You

We're looking for someone who is motivated, empathetic, and able to build trusted relationships with people facing significant challenges.

With a sound understanding of housing management, rent account management, tenancy administration, risk assessments and support planning, you will be able to demonstrate significant experience of supporting people with complex needs who require high levels of support.

You will have experience of developing effective, collaborative relationships with accommodation providers and support agencies, together with knowledge of the local support landscape including Mental Health Services, Health Services, Welfare and Benefits support and other relevant agencies.

You will also be able to work independently, manage complex priorities and remain self-motivated with minimal supervision.

Closing Date: Sunday 19th July 2026

Interview Date: 29th - 30th July 2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Job: Housing Support Officer

Location: Birmingham

Salary: 18-20 Umbrella

Hours: 37.5 shift work Monday-Friday

Duration: Interim cover - 4-6 weeks initially

Driver: Yes - Travel essential around Birmingham

An Enhanced DBS on the update service will be required to start role. Immediate start

We are currently recruiting for a Housing Support Officer on behalf of a respected housing and support provider operating across the West Midlands. This role is based in Birmingham and requires a car dirver.

This is an excellent opportunity for an experienced support professional to join a dedicated team working with individuals who require housing-related support to achieve greater independence, improve their wellbeing, and successfully transition into long-term accommodation.

The successful candidate will manage a caseload of tenants, providing tailored support, coordinating access to services, and helping individuals overcome barriers to independent living.

The Role

As a Housing Support Officer, you will play a key role in delivering person-centred support to tenants living within supported accommodation services. Working closely with internal teams and external agencies, you will help individuals develop life skills, sustain their tenancies, and progress towards their personal goals.

Key responsibilities will include:

Tenant Support

• Managing a caseload of tenants and delivering regular one-to-one support sessions.
• Conducting needs and risk assessments, support plans, and reviews.
• Developing tailored support programmes that promote independence and positive outcomes.
• Supporting individuals to access welfare benefits, healthcare, education, training, employment, and community services.
• Identifying barriers to progression and providing practical and emotional support to overcome them.
• Supporting tenants through move-on and resettlement processes into permanent accommodation.

Housing & Tenancy Management

• Assisting prospective tenants through assessment, viewing, sign-up, and move-in processes.
• Ensuring tenants understand their tenancy or licence agreements and associated responsibilities.
• Supporting rent collection and income maximisation through benefit applications and budgeting support.
• Monitoring tenancy sustainment and escalating concerns where appropriate.
• Working to minimise void periods and support efficient occupancy of accommodation.

About You

To be successful as a Housing Support Officer, you will ideally have:

• Previous experience within supported housing, homelessness services, social care, tenancy sustainment, or a similar support environment.
• Experience managing caseloads and delivering person-centred support.
• Strong knowledge of welfare benefits, housing support, safeguarding, and risk management.
• Excellent communication and relationship-building skills.
• The ability to motivate and empower individuals facing multiple and complex challenges.
• Strong organisational skills with the ability to manage competing priorities effectively.
• A commitment to equality, diversity, inclusion, and delivering high-quality support services.

If you are passionate about supporting people to achieve independence and are looking for your next challenge within the housing and support sector, we'd be keen to hear from you.

4Recruitment Services are seeking a Housing Officer to join our clients Housing Services team based in Rugby.

As a Housing Officer, you will work as part of a multi-functional housing team to provide an effective, seamless and responsive service that supports tenants, sustains tenancies and contributes to the delivery of the Council s housing objectives and wider priorities. You will be responsible for managing a varied caseload and working closely with tenants, colleagues and partner agencies to resolve housing issues, tackle anti-social behaviour, support vulnerable residents and help maintain safe, sustainable communities.

About the role

The Housing Officer will provide a comprehensive housing management service for tenants living in the Council s general needs properties. You will be responsible for a wide range of tenancy management functions, ensuring services are delivered in line with housing legislation, Council policies and procedures, and the Housing Strategy.

You will provide advice, guidance and support to tenants and members of the public through office interviews, home visits, telephone calls, correspondence and email, with a strong emphasis on customer care and service quality.

The postholder will also work closely with internal departments and external partner organisations to help sustain tenancies, support vulnerable tenants, resolve tenancy issues and improve outcomes for residents and communities.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Deliver a housing management service to tenants of the Council s general needs properties.
• Provide advice, information and assistance to tenants and members of the public through a range of contact channels, including face-to-face, telephone, email and written correspondence.
• Support new tenants during the settling-in period, including carrying out settling-in visits within four weeks of tenancy start.
• Work with internal teams and external agencies to support tenancy sustainment and coordinate appropriate support packages for tenants.
• Refer tenants to specialist income officers where appropriate for rent support, income maximisation and rent recovery advice.
• Complete income and expenditure assessments with tenants to help ensure they receive all benefits and support they are entitled to.
• Review introductory and flexible tenancies within required timescales and make informed decisions relating to tenancy matters.
• Investigate and process tenancy management requests including transfers, mutual exchanges and succession cases in line with legislation and policy.
• Investigate breaches of tenancy conditions and take appropriate action, including legal action where necessary.
• Manage cases involving anti-social behaviour, neighbour nuisance and tenancy-related disputes, working in partnership with agencies such as the police and social services.
• Prepare case files, witness statements and evidence bundles to support enforcement and court action where required.
• Promote tenant participation, engagement and equality of opportunity across the service.
• Work with residents and partner agencies to develop and maintain community agreements.
• Undertake estate inspections and health and safety checks, ensuring housing stock and communal areas are managed effectively and issues are addressed promptly.

ESSENTIAL REQUIREMENTS INCLUDE:

• A minimum of 2 years relevant experience in a customer-focused environment.
• An understanding of current housing issues and the local and national political and social context in which local authority housing services operate.
• The ability to encourage and support tenant participation and engagement.
• Confidence in dealing with financial matters, including basic income and expenditure work.
• A full current driving licence and access to a vehicle

A full JD is available upon request.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

Housing Officer

• £33,000 - £35,000 Basic Salary
• Monday to Friday

As the Housing Officer, you will be responsible for building strong relationships with tenants, conducting periodic property inspections, and ensuring compliance with health and safety regulations. The Housing Officer acts as the eyes and ears of the Repairs & Maintenance team in the field, providing essential feedback and reports. This role requires close coordination with the Senior Repairs & Maintenance Coordinator and involves various tasks, including key management, collection and key lock installations all whilst maintaining health and safety standards.

You must have experience working with local authorities in a similar capacity in order to qualify for this role.

Housing Officer - Day-to-Day Accountabilities:

Tenant Relationship Management:

• Build and maintain strong relationships with tenants, ensuring open lines of communication.
• Address tenant inquiries and concerns promptly and professionally.

Property Inspections:

• Organise and conduct periodic property inspections as per the contractual terms of each property.
• Carry out additional inspections requested by the Repairs & Maintenance team.
• Document inspection findings and highlight any need for repairs or maintenance.

Reporting and Documentation:

• Report all inspections that highlight the need for repairs or maintenance directly to the Senior Repairs & Maintenance Coordinator.
• Properly file inspections that do not require repairs or maintenance using the relevant inspection software.
• Maintain accurate records of all inspections on the G-Drive, ensuring documentation is complete and up-to-date.

Health and Safety Compliance:

• Install key locks and cut keys as needed to ensure secure access to properties.
• Conduct installations to comply with health and safety and fire regulations, such as fire blankets.
• Ensure all installations and modifications meet compliance standards.

Field Operations Support:

• Act as the eyes and ears of the Repairs & Maintenance team during field operations, identifying and reporting any issues promptly.
• Provide detailed feedback on property conditions and tenant concerns to the Repairs & Maintenance team.

Key Management:

• Oversee the installation of key locks and key cutting to ensure all properties are secure.
• Maintain an organised and up-to-date key management system, ensuring all keys are properly logged and tracked via the key management member of staff.

Housing Officer

By fulfilling these responsibilities, the Housing Officer ensures that properties are well-maintained, compliant with health and safety standards and that tenants needs are met efficiently and effectively. This role is crucial in supporting the Repairs & Maintenance team and ensuring smooth property management operations as it provides front-line customer service to all stake holders.

Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of!

Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions.

We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration.

Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.

Your new company

You will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities.

Your new role

As a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes.
What you'll need to succeedTo excel in this Housing Officer role, you will bring:

• Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases
• Strong ability to manage complex and high-volume caseloads effectively
• Excellent communication and interpersonal skills, with the ability to influence positive outcomes
• Experience of working with vulnerable customers and handling challenging situations with empathy
• Strong organisational and record-keeping skills
• A full driving licence and willingness to travel across a housing patch

Desirable:

• Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes

What you'll get in return

• A rewarding role with real impact on communities and residents' lives
• Flexible hybrid working arrangements supporting work-life balance
• Opportunities for professional development and career progression
• A supportive, inclusive team culture within a values-driven organisation
• Competitive salary and benefits package

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company

You will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities.
Your new role

As a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes.
What you'll need to succeedTo excel in this Housing Officer role, you will bring:

• Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases
• Strong ability to manage complex and high-volume caseloads effectively
• Excellent communication and interpersonal skills, with the ability to influence positive outcomes
• Experience of working with vulnerable customers and handling challenging situations with empathy
• Strong organisational and record-keeping skills
• A full driving licence and willingness to travel across a housing patch

Desirable:

• Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes

What you'll get in return

• A rewarding role with a real impact on communities and residents' lives
• Flexible hybrid working arrangements supporting work-life balance
• Opportunities for professional development and career progression
• A supportive, inclusive team culture within a values-driven organisation
• Competitive salary and benefits package

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Are you an experienced Housing Officer looking for your next interim opportunity? We're seeking a proactive and customer-focused individual to join a busy housing team, managing a neighbourhood patch across North Cornwall.

This is a fantastic opportunity to play a key role in supporting residents, maintaining thriving communities, and delivering an excellent housing management service.

The Role
As Housing Officer, you'll be the main point of contact for customers within your patch, providing a comprehensive housing management service and building strong relationships with residents and community partners.

Key responsibilities will include:

• Managing a portfolio of tenancies and providing advice and support to residents.
• Conducting tenancy sign-ups, property viewings and ensuring compliance with tenancy agreements.
• Investigating and managing tenancy breaches, anti-social behaviour and safeguarding concerns.
• Responding to customer enquiries, requests and permissions in a professional and timely manner.
• Maintaining high estate standards and monitoring service contracts to ensure value for money.
• Working closely with internal teams and external agencies to support customers and communities.
• Delivering resident engagement activities and community initiatives to promote sustainable neighbourhoods.
• Supporting housing management activities linked to new developments where required.
  
  

• Previous experience within social housing, including tenancy, estate and housing management.
• Strong communication and relationship-building skills.
• Excellent organisational skills and the ability to manage a varied workload.
• A customer-focused approach with a passion for delivering high-quality services.
• The ability to handle sensitive situations professionally and confidently.
• A full UK driving licence and access to your own vehicle.
  
  

• Salary of 39,923 per annum.
• 37 hours per week, Monday to Friday.
• Fixed-term contract until October 2026.
• Opportunity to make a real difference within local communities across North Cornwall.
• Immediate start available.
  
  

• Location: North Cornwall
• Contract: Fixed Term until October 2026
• Hours: 37 per week, Monday to Friday
• Closing Date: 15th July
  
  

Hours: 37 hours per week, Monday to Friday (9:00am 5:30pm) Contract: 1 July December 2026 (Maternity cover)

Lynx Employment Services are recruiting on behalf of our client for an organised and customer-focused Housing Finance Officer to join a busy housing team click apply for full job details

Could this be your most rewarding role yet?

Become a Lleol (local) Foster Carer with Flintshire County Council

Annual Fee: £50,000 + up to £13,453.96 in Weekly Allowances

Plus, additional payments for holidays, birthdays & Christmas

You've built a career supporting others But have you ever thought about doing it from your own home - and truly changing a life forever? We're looking for people with passion, patience, and experience to take the next step - not just into another job, but into a whole new way of making a difference. This is fostering - but not as you know it.

This is Lleol Fostering.

Lleol means local in Welsh and with fostering - maintaining locality is hugely important.

There are children and young people in and around the Flintshire area who need something more than just a traditional fostering placement. They need time, patience, expertise - and above all - someone who will believe in them and fight their corner.

We are looking for extraordinary people to join us as Lleol Foster Carers - including those who have worked as Housing Officers, helping individuals and families through difficult times, safeguarding vulnerable people, and coordinating support to help them thrive. If you've supported others through crisis, transition, or instability, you could make an incredible difference in a child's life by offering them a stable, caring home.

What makes Lleol Foster Carers different?

This is a specialist fostering role - supporting young people who are leaving high-support settings like residential care and helping them to transition to family life as smoothly as possible.

We take a therapeutic approach to professional parenting, giving you every opportunity to develop your skills through full training, exceptional support, and a team walking alongside you every step of the way.

What You'll Receive as a Lleol Foster Carer:

• £50,000 Annual Fee recognising your dedicated time, skill & commitment
• Up to £258.79 Weekly Fostering Allowance (over £13,453 annually)
• Additional Allowances for Birthdays, Holidays & Christmas
• Access to a linked Lleol Support Foster Carer - for practical help and respite
• 50% discount on your Council Tax payments
• Therapeutic Training & Qualifications
• Membership to The Fostering Network
• Access to the Mockingbird Support Model
• Blue Light Card membership - access to more than 15,000 discounts nationwide
• Reward & Recognition via the CareFriends App
• Regular Wellbeing events & Peer Support groups

Could You Be a Lleol Foster Carer?

We're looking for individuals or couples who:

• Have professional or personal experience in supporting children & young people
• Can provide a nurturing, therapeutic home environment
• Have at least one spare bedroom that can be dedicated to fostering
• Hold a full driving licence
• Are able to offer their full-time commitment to this role
• Can work as part of a professional team, attend meetings, and engage in training
• Are resilient, reflective, and ready to parent in a new and guided way
• Are open to registering as self-employed

Ideally, you won't have other children under 16 living in your home (though exceptions may apply dependent on individual fostering experience).

This Could Be the Career Change You Never Knew You Were Ready For.

If you've worked as a:

• Housing Officer or Housing Support Worker

• Tenancy Sustainment or Homelessness Prevention Officer

• Floating Support Worker or Case Manager

• Community Support Worker

then your ability to support people through complex and emotional situations could make you an outstanding foster carer.

Interested in finding out more about becoming a Lleol Foster Carer in Flintshire?

This is a unique opportunity to do what you do best - but in a role where you can give children what no setting ever can: family, belonging, and the stability of a loving home.

4Recruitment Services are seeking to recruit a Housing Resolutions Officer for our client based in Wembley.

JOB PURPOSE:

• To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing.
• The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits.
• To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion. To ensure any offers of accommodation made is in compliance with legislation and Suitability Order; issue temporary accommodation offer and suitability letters.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Provide housing advice and support to households in temporary accommodation, helping them access suitable long-term housing options.
• Manage caseloads, conduct home visits, and support residents with tenancy sustainment and move-on plans.
• Work with internal teams and external agencies to deliver holistic support, including employment, welfare, and social care referrals.
• Assess homelessness duties, manage legal obligations, and handle appeals, reviews, and complex housing cases.
• Investigate domestic abuse, safeguarding concerns, tenancy breaches, fraud, and anti-social behaviour, taking appropriate action.
• Monitor temporary accommodation, ensuring compliance, property standards, repairs, and health and safety requirements.
• Liaise with landlords, housing providers, and stakeholders to resolve accommodation issues and minimise voids and costs.
• Respond to customer enquiries, complaints, and legal correspondence, including court and Ombudsman cases.
• Maintain accurate records, produce performance reports, and ensure compliance with housing legislation and Council policies.
• Build positive relationships with residents, partners, and stakeholders to deliver high-quality, customer-focused housing services.

ESSENTIAL REQUIREMENTS INCLUDE:

• Knowledge of the Housing Act 1996, parts 6 and 7, as amended, the Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and related legislation and case law.
• A good understanding and awareness of housing issues and homelessness issues.
• Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits.
• Experience of giving advice and information to customers and working with vulnerable groups
• Strong and effective experience in provision of exceptional customer services.
• Experience of the Suitability Assessment in recommending potential pathways for homeless households residing in temporary accommodation.
• Basic DBS check

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)