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Service Manager

Location: Milton Keynes
Salary: Up to 40,170 per annum
Hours: 35 hours per week

Lead a specialist service and make a meaningful difference to the lives of people living with acquired brain injuries and complex neurological conditions.

We are looking for a passionate and motivated Service Manager to join our team at Brownswood, a specialist residential care home in Milton Keynes supporting 9 adults with acquired brain injuries and complex neurological needs.

This is an exciting opportunity for an experienced care leader, as well as newly qualified Level 5 Leaders and Managers who are ready to take the next step into a Service Manager position. We also welcome applications from established managers seeking a return to a hands-on, full-service management role within a supportive and well-established environment.

About the Role

As Service Manager, you will have overall responsibility for the leadership, operational management and regulatory compliance of the service. You will ensure the delivery of high-quality, person-centred care while leading and developing a multidisciplinary team to achieve the best possible outcomes for the people we support.

Key responsibilities include:

• Leading the day-to-day operations of the service and ensuring high standards of care and support
• Providing visible, hands-on leadership, guidance and support to colleagues
• Managing and developing multidisciplinary teams to achieve service objectives
• Maintaining compliance with CQC regulations and relevant legislation
• Obtaining and maintaining Registered Manager status with the CQC
• Overseeing budgets, staffing levels and resource management
• Leading recruitment, induction, training and staff development activities
• Managing performance, wellbeing and engagement across the team
• Supporting a culture of continuous improvement, quality and person-centred care
• Ensuring safe staffing levels and effective workforce planning

About You

To be successful in this role, you will have:

• QCF/NVQ Level 5 Diploma in Health and Social Care (or equivalent)
• Strong knowledge of CQC regulations, standards and statutory requirements
• Experience managing registered care services
• The ability to lead, inspire and develop high-performing teams
• Excellent communication, organisational and problem-solving skills
• Experience managing budgets, staffing and service performance
• A commitment to delivering outstanding person-centred care
• A valid UK driving licence

What We Offer

• Competitive salary of up to 40,170 per annum
• 38 days annual leave including bank holidays
• Option to buy or sell up to 5 days annual leave
• Simply Health Plan
• Employee Assistance Programme (EAP)
• Company pension scheme
• Group life assurance
• Eye voucher scheme
• Free parking
• Long Service and Staff Awards
• Excellent training, development and career progression opportunities

At Brainkind, we are committed to supporting our colleagues' wellbeing and professional development. You'll be joining an organisation where your leadership can have a genuine impact on the lives of the people we support and the team around you.

As a Disability Confident Employer, we guarantee an interview to disabled applicants who meet the minimum criteria for the role.

Please note: Applications will be reviewed on a rolling basis, so we encourage early applications. Successful candidates will be subject to DBS/PVG checks and three years of satisfactory references.

Apply today and help shape a service that empowers people to live fuller, more independent lives.

RECONNECT Worker- Bedfordshire & Milton Keynes

Location: Bedfordshire

Salary: £26,000 per annum

Vacancy Type: Permanent

This role covers Bedfordshire and Milton Keynes

We are Forward, a social enterprise that empowers people to break the cycle of crime and addiction so they can move forward and live fulfilling lives. Our services focus on supporting individuals to make positive and lasting change through compassionate, person-centred support.

The RECONNECT service is a care after custody programme that improves the continuity of care for people leaving prison or an Immigration Removal Centre (IRC) who have identified health needs. We work with individuals up to 12 weeks before their release and for up to six months post-release, ensuring they can successfully transition into community-based health and wellbeing services while maintaining the progress made while in custody.

Our East of England RECONNECT service supports adults aged 18 and over who are due to be released from custody within 12 weeks, or within 28 days post-release, and who require ongoing healthcare or wellbeing support.

About the Role

As a RECONNECT Practitioner, you will be responsible for delivering a comprehensive, inclusive and bespoke RECONNECT service to individuals preparing for release from HMP Bedford, HMP Woodhill and Yarl s Wood IRC.

Working closely with service users prior to release and throughout their transition back into the community, you will identify individual needs through robust assessments and develop personalised care plans. These plans will ensure individuals are connected to appropriate health, wellbeing and community services to support long-term recovery and stability.

You will work collaboratively with prison staff, healthcare professionals, community organisations and other partner agencies to ensure that individuals receive seamless support. The role requires strong relationship-building skills and a proactive approach to coordinating services that safeguard and sustain health and wellbeing outcomes.

Key responsibilities include:

• Processing referrals and providing updates to referrers on assessment outcomes
• Conducting in-depth needs assessments for all appropriate referrals
• Developing and implementing personalised, SMART care plans centred on the needs of the service user
• Maintaining regular contact and support with service users in preparation for release and for up to six months post-release
• Ensuring service users are effectively connected to GP services, healthcare support, mentoring, aftercare and wider community services
• Building and maintaining strong partnerships with prisons, healthcare providers and external agencies
• Implementing clear referral pathways including Offender Management in Custody, Prison Healthcare, and Family or Self-referrals
• Delivering structured interventions and using motivational interviewing techniques in both one-to-one and group settings
• Supporting the safe delivery of services by actively engaging with risk assessment and safeguarding processes
• Maintaining accurate records and using databases to collect and report data for audit, research and service monitoring
• Working collaboratively with colleagues to share best practice and continuously improve service delivery

This role requires travel across the service area. A full UK driving licence and access to your own vehicle is essential.

About You

We are looking for a compassionate and motivated professional who is committed to supporting individuals as they rebuild their lives after custody. You will have experience working with people facing complex challenges and be confident in delivering person-centred support within multi-agency environments.

You will bring strong assessment, communication and organisational skills, along with the ability to build trust and maintain professional relationships with a wide range of stakeholders.

To be successful in this role you will have:

• Experience working within mental health, emotional wellbeing or substance misuse services
• Experience conducting comprehensive assessments and developing tailored SMART care plans
• Experience delivering structured interventions with service users
• Experience using motivational interviewing techniques in both one-to-one and group settings
• Strong IT and database skills to support case management and reporting
• Excellent communication skills with the ability to engage effectively with service users and partner agencies
• Experience working collaboratively with partner organisations to achieve positive outcomes
• Good organisational and planning skills, with the ability to manage a varied caseload
• Flexibility to respond to the evolving needs of the service

You will be passionate about empowering people to move forward, representing The Forward Trust in a positive and professional manner, and contributing to a supportive team that works together to create meaningful change.

A full UK driving licence and access to your own vehicle is essential for this role.

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

Functional Assessor

Salary: £40,000 - £50,000

Additional pay & bonuses:

• Guaranteed £2,000 salary uplift within your first year (subject to approval milestones and contract)
• One-off approval bonus of 5% of salary
• Up to 10% annual performance bonus based on quality and performance

Working pattern:
Full-time, Monday to Friday, 9am-5pm
Part-time hours available

Make a real difference in healthcare - without click apply for full job details