Field Service Supervisor - Lead Engineer
Nurse Call, Intruder, CCTV, Access Control or Telecoms experience
HYBRID Southeast of England - Kent, Surrey, Sussex, Hampshire, South London
The Role
As a Field Service Supervisor, you will be predominantly home based, supporting a team of regional engineers who provide repair and maintenance service covered by service contracts.
You will ensure we deliver first class customer service, whilst balancing customer needs, commercial considerations and the company's reputation.
Responsibilities include:
- Support & manage the day-to-day operation of a team of Service Engineers, including the on-call rota
- Provide leadership, support, coaching, and development to your team, including technical guidance and training
- Review operational reports and performance data regularly, to drive improvements in productivity, first-fix rate, quality, stock control, and attendance
- Support team members with repairs and maintain existing equipment and systems across the full product range
Your Experience:
- You will have an in-depth understanding of either Nurse Call, Intruder Alarm, Fire Alarm, Access Control, Telecoms or associated electrical and electronic systems.
- Customer focused, with strong communication skills and capable of working with vulnerable people.
- Experience of coaching, mentoring and training other Engineer's within the Nurse Call, Intruder Alarm, Fire Alarm, Access Control or Telecoms sectors, is vital to success in this role.
- You will be calm, positive and professional, a role model for your team of regional engineers. A full driving license is required.
What's on offer:
- Competitive salary circa 45,000 basic
- Standby & Overtime payments
- Monday to Friday 37.5hrs
- Choice of company Car or Van
- 25 days holiday + public holidays
- Holiday purchase scheme
- Healthcare cash plan
- Contributory pension
- Paid volunteer day to support a cause you are passionate about
- Enhanced maternity, paternity, adoption and shared parental pay entitlements
- Dedicated 24/7 employee benefits platform which includes: free eye tests, retail discounts, online GP and mental health counselling service
- Further training & development.
Interested in applying or for an initial conversation, reach us at startMonday now!
