Job Description

At Turning Point, we support people across the UK to overcome substance use issues. Your administration skills will make a real difference to the lives of people we work with.

An exciting opportunity has arisen to join our Bath & North East Somerset Drug and Alcohol service as an Operations Manager. This is a vibrant, partnership delivering substance use treatment and recovery services across Bath & North East Somerset.

Our partnership draws upon experience delivering substance use services in Bath & North East Somerset and nationally, with specialist knowledge around diverse local communities, and the community insight which only comes from hyper-localism.

You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.

As an Operations Manager, you'll have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from drug and alcohol use.

Passionate about people, you'll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress within Turning Point.

• Assisting the development and achievement of Turning Point's and the Sectors business delivery and growth plans, by working with a range of internal and external stakeholders to lead and coordinate the team in developing and delivering the relevant service plans, ensuring effective client outcomes, service operational excellence and quality through the overall management of the service;
• Coordinating the planning of the service to ensure effective service delivery and growth in conjunction with senior Turning Point stakeholders, in accordance with TP's organisation and sector strategies;
• Managing delivery, through effective operational management, of the sector plans within the service to ensure that client outcomes and service delivery are achieved;
• Providing overall leadership for service to enable it to achieve its overall vision;
• Overall accountability for staff within service, delivered via Team Leaders/Managers;
• Direct line management of approximately 6-8 direct reports - may include Team Managers, Team Leaders, Clinical Lead, Psychologist etc as required by service;
• Financial accountability up to approximately £3-4million;
• Developing the budgets and forecasts for service focusing on achieving or exceeding agreed financial targets;
• Ensuring service spending is in line with procurement and financial policies;
• Overall accountability to ensure service delivers contractual requirements and meets needs of People we Support;
• Supporting with escalated incidents and ensuring incident management processes operate effectively with trends/learning reviewed and shared;
• Overall responsibility for ensuring all steps are taken to ensure the health and safety of staff within my service and People we Support

Essential Requirements:

• At least five years' experience in substance misuse at a management level
• Experience of delivering both drug and alcohol services across a range of settings or previous experience of managing an integrated drug and alcohol service.
• Degree level education, or equivalent, and evidence of post graduate training
• Experience of change management in substance misuse.
• Experience of improving service performance and maintaining that performance within a rapidly changing environment.
• Excellent interpersonal skills in the pursuit of exceptional delivery of service outcomes to a range of stakeholders.
• Excellent communication skills - both verbal and written, with the ability to turn technical language into plain English to enable clarity and engagement of clients, staff, colleagues and customers/commissioners.
• Robust and resilient personality that can respond and function within high pressure environments.
• Relationship building with key stakeholders to be able to maximise outcomes.
• Strong organisational and time management skills, helping others to develop and maintain operational delivery.
• Delivering change in both the short, medium and long term.
• Innovation including across social care categories such as substance misuse and mental health.
• Politically astute with an ability to establish positive organisational reputation with key stakeholders. Operating across strategic levels.
• Flexible and adaptable leadership style and approach in order to achieve outcomes whilst maintain employee engagement.
• Ability to lead locally, identifying needs and leading by engaging others at a strategic level to move towards action.

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package:

26 days' paid holiday a year + Bank Holidays, increasing with each year of service up to 28 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

• SM - Operations Manager.pdf