GLL is looking for a Spa Therapist to work at Swiss Cottage Leisure Centre. If you have the skills and ambition to join us as a Spa Therapist, there's never been a more exciting time to join us. This is more than just a Spa Therapist job, it's a career.
As a Spa Therapist, you will thrive as part of a team, communicating with colleagues and other departments with confidence and sensitivity. Bringing with you an aptitude for organisation to manage bookings and maintain the presentation, organisation, and cleanliness of our spa space. We are looking for a (minimum level 2 or equivalent) qualified Spa Therapist to join our team to provide professional and engaging wellness therapies, massage, and beauty treatments to our clients. You will offer a full range of treatments to fulfil different client needs and objectives. All applicants must have excellent customer service and organisational skills, and a high level of professional practice.
What you'll do:
Maintain a good and positive image of the Spa to members of the public generally by providing a welcoming, helpful, and professional service.
Comply with the commitments outlined in the 'Customer Charter', ensuring that standards are maintained as stipulated. Ensuring customer compliance with spa rules and procedures.
Ensure the safety and control of customers and the public generally within the Spa and that all relevant regulations applicable to the Spa's operation are enforced and complied with.
Assist Spa Patrons with use of the facilities and activities and to encourage maximum use of the Spa London Experience and treatments.
Book all enquiries to tours on their initial enquiry to the Spa when required complying with the Spa London Brand and Standard Operating Procedure.
Market and promote the Spa.
Responsible for achieving own Spa sales targets.
Actively up-sell services during customer interaction.
Encourage bookings of the Spa's experience and treatments to enquirers in person and on the telephone; communicating new ventures and recommending appropriate services to potential customers.
As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.
What you need:
Ability to effectively promote, market, and 'sell' the service and Spa.
Ability to deal with customers and their queries and concerns with tact and sensitivity.
Ability to deliver a high-quality service with minimal supervision.
NVQ Level 2 or equivalent.
Good understanding of the characteristics and qualities that customers want from Spa/health and fitness centres.
Knowledge of electronic booking systems.
Evidence of achieving results and making a difference to customers.
Experience of Spa or Beauty treatment applications.
As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The basics:
This is a Flexible position. Hours of work will be negotiated with you in line with the needs of the service, flexible working may be possible, working from home is not possible in this role. We are an accredited Living Wage employer with industry leading rates of pay We can offer a career, not just a job with extensive Learning & development support available. A uniform will be supplied and must be worn GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff owned organisation you will be given the opportunity to join the Society and have a stake in your business
Additionally GLL offers employees a range of employment benefits:
Access to a pension scheme.
Health Assurance and access to Counselling services
Access to the tax efficient Ride to Work bicycle purchase scheme.
Free annual eye tests
Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
The right to stand for the Society board and to vote for board members to represent you
Access to team building and fun events such as Treks, Concerts outings etc
Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet
About GLL:
As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres.
Our people are from the communities we serve and help us make real changes in their local area.
One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us.?To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.
We offer two different types of work arrangements:
A permanent employment contract - part time and full time
A flexible worker engagement by joining our flexible worker pool
If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you'll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest b
