Care Compliance Administrator
ROLE OVERVIEW
The Care Compliance Administrator plays a central role in maintaining the quality, accuracy, and safety of care delivery across our client base. This position sits at the intersection of compliance, clinical oversight, and staff development ensuring that every visit is properly documented, every concern is acted upon promptly, and every member of the care team is supported to perform at their best.
This is a hands-on, field-facing role that requires strong attention to detail, confident decision-making, and a genuine commitment to high standards of care.
POSITION DETAILS
Responsible for: 15 active clients
Works closely with: Care Staff, Registered Manager, GPs and external stakeholders
Works pattern: Community-based with office duties
KEY RESPONSIBILITIES
1. Daily Records & Audit
Every day, the Administrator reviews daily notes for all 15 clients, verifying that carers have logged in to visits, written accurate and detailed notes, and recorded all personal care tasks including washing, bathing, and any assistance provided.
Specific duties include:
2. Medication Administration Records
The Administrator checks that Medication Administration Records (MARs) are signed for every visit and that no entries are missing or incomplete.
3. Incident Management & Escalation
When issues arise whether a missed visit, a client concern, a fall, or a medication error, the Administrator acts as first responder. Speed and clarity of communication are essential.
4. Community Spot Checks
The Administrator carries out unannounced visits to care calls in the community to verify that the standard of care delivered matches what is recorded and that clients are being treated with dignity and respect at all times.
5. Staff Supervision & Support
The Administrator holds regular formal supervisions with care staff and maintains a visible, approachable presence that staff feel comfortable turning to with concerns.
PERSON SPECIFICATION
The right candidate will bring:
WHAT WE EXPECT
We expect the Care Compliance Administrator to hold themselves and others to a consistently high standard, not as a box-ticking exercise, but because every record, every medication check, and every spot check directly affects the safety and wellbeing of real people in our care.
Problems do not sit. Concerns are communicated. Standards are upheld, every day, for every client.
