It couldn't be a better time to join the team at the St Michael's Hotel and Spa!
We are currently recruiting for a Head Therapist to lead our award-winning, friendly Spa therapists' team. Our Spa forms a significant sector of our business attracting both hotel guests and core following of local users. We are looking for a passionate and experienced Head Therapist to lead our spa treatment team and deliver exceptional guest experiences. This is a hands-on leadership role responsible for maintaining treatment standards, supporting therapist development, driving retail performance, and ensuring the smooth day-to-day operation of the spa.
The ideal candidate will be confident in leading a team, highly organised, commercially aware, and committed to creating a luxury spa environment for both guests and colleagues.
Recently winning Best Spa in the South West in the Good Spa Guide awards, and holding a 5 Bubble Luxury rating the opportunity to help grow and develop the Spa is here.
Responsibilities
Lead and support the therapist team on a daily basis
Deliver high-quality treatments to an exceptional standard
Ensure treatment protocols and spa standards are consistently followed
Support training, coaching, and development of therapists
Monitor treatment room presentation, cleanliness, and stock levels
Drive retail sales and treatment upgrades
Handle guest feedback professionally and efficiently
Assist with rota management and operational organisation
Maintain health & safety, hygiene, and compliance standards
Support the Spa Manager with overall spa performance and operations
Requirements
NVQ Level 3 Beauty Therapy qualification (or equivalent)
Previous spa experience essential
Senior therapist or supervisory experience preferred
Strong massage and facial treatment experience
Excellent communication and leadership skills
Professional, reliable, and guest-focused
Passion for wellness, hospitality, and luxury service
Flexible to work weekends, evenings, and busy periods when required
What We Offer
Competitive salary of £31,200
Commission and retail incentives
Staff discounts and spa benefits
Ongoing training and development
Supportive team environment
Schedule
Full-time
Weekend availability required
Day shifts including bank holidays are required
Experience
Spa Therapist: 2-3 years (preferred)
Leadership or Senior Therapist experience: 1 -2 year (preferred)
Licence/Certification
NVQ Level 3 Beauty Therapy (required)
If you think you are the right person for this role please apply to Jo Smith, Spa Manager with CV and covering letter. Request for full Job Description can be emailed to .
Pay: £31,200.00 per year
Application question(s):
Level 3 Beauty Therapy or Equivalent
Experience:
senior therapy: 1 year (required)
Spa : 2 years (required)
Work Location: In person
