Where customer service meets premium eyewear and medtech innovation.Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?
Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.
What You'll Do
•Coordinate and manage daily clinic schedules to maximise efficiency
•Book and manage customer appointments confidently and accurately
•Welcome customers and act as the first point of contact in-store
•Support smooth handovers from the testing room to the sales floor
•Support and coordinate optometrist team members throughout the day
•Proactively identify challenges and confidently challenge colleagues to deliver the best possible customer experience
•Balance clinical coordination and customer-facing activity in a fast-paced environment
This role carries additional responsibility beyond a Retail Assistant, making it an excellent development opportunity for those looking to grow within optical retail.
What You'll Get
•Free eyewear annually with immediate eligibility
•Monthly bonus potential up to £180
•33 days holiday, with buy/sell options
•Family & friends discounts plus free eye tests
•Employee wellbeing support
•Opportunities to make a global impact through the OneSight Foundation
•Structured development and progression opportunities within Vision Express
What We're Looking For
•Highly organised with strong attention to detail
•Confident, friendly and professional with excellent people skills
•Emotionally intelligent and comfortable managing multiple priorities
•Able to challenge and influence colleagues positively when needed
•A calm, proactive communicator who keeps the customer at the centre of every decision
Experience in optical retail or a customer-focused environment is beneficial, but your mindset, confidence and ability to coordinate people and processes are what matter most.
Why Vision Express?
With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.Ready to start your career in optical retail? Apply now and see your future clearly.
