The key purpose of a Field Care Supervisor (FCS) in our community care service is to ensure that high-quality, person-centred care is consistently delivered to clients in their own homes. Their role bridges the gap between care staff, clients, and management. To support with adhering to the high compliance requirements that ensures the highest standard of quality within the service. Key Responsibilities: Client Care & Quality Assurance • Conduct initial assessments and regular reviews of client care plans / Risk Assessments • Perform spot checks, quality monitoring visits, and audits to ensure compliance. • Ensure packages - care delivery meets individual needs and preferences other health and well-being requirements • Ensure Birdie is up to date and is regularly reviewed - including reviews, feedback by maintaining regular communication with clients and their families • Review daily observations, alerts, and update general feed/ commentary Staff Supervision & Support • Supervise, mentor, and support care workers in the field. • Conduct staff supervisions, appraisals, and competency assessments. • Support with introduction of staff • Identify training needs and support staff development. • Provide Shadowing and guidance for staff • Participate in team meetings 1 • Observation and Competency checks where applicable - Spot checks and competency checks - Safe practice and specialist skills • Support and engage with Staff to utilise Birdie and keep records up to date Operational Duties • Support and manage rota planning and ensure adequate staffing levels. • Provide emergency cover in the field if / when required / designated rota • records and . • Liaise with CDP / Managers to ensure care continuity - gaps in rota' skills • Conduct audits on care records to ensure compliance • Promote safe working practices • Contribute to the service improvement • Promote the service to wider market Communication & Coordination • Act as a liaison between clients, care workers, and office / management. • Attend regular team meetings and contribute to service improvement initiatives. • Ensure timely reporting of incidents, safeguarding concerns, and changes in client needs. • Collaborate with external agencies and professionals involved in the care management Performance • Regular update reporting, communication and liaison with Managers and team • Achieve your targets and key performance indicators agreed • Ensure Data Protection, GPDR compliance • Attend training / workshops as identified • Fully supportive of wider office and division Promote the use of care management systems This is not an exhaustive list of roles, duties, and responsibilities and maybe subject to change. Who we're looking for • Proven experience within care profession or similar - recruitment / administration / quality assurance, supervising staff 2 • Clear understanding of responsibilities & risks surrounding confidentiality & safeguarding, regulations • Excellent Communication skills • Promote positive company culture • Possess strong organisational skills • Ability to work independently • Experience/qualification/training in using IT systems and databases (Excel, Word etc.) or electronic care management • Full UK driving licence and access to a vehicle, willing to travel • business Desirable attributes • RFQ - level 2/ 3 Health social care or social care/ health • Willingness to develop Essential - Car driver and access to car
