Dispensing Optician - Head Office Based Role - Luxury Eyewear E-commerce - Bury
Zest Optical are working in partnership with the UK's leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office near Bury.
This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth.
Job Type:
Permanent, Ideally Full Time, Minimum 30 Hours Per Week
Location:
Office-based near Bury, Greater Manchester
Dispensing Optician - Role Overview
As a Dispensing Optician, you'll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You'll guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team's commitment to excellence.
Key Responsibilities
- Respond to customer enquiries via digital channels (email, chat, phone)
- Provide tailored recommendations for frames, prescription lenses, and sunglasses
- Support customers with order tracking, modifications, and aftercare advice
- Identify and resolve customer concerns with empathy and efficiency
- Utilise internal systems to manage and log customer interactions accurately
- Maintain up-to-date knowledge of products and procedures, and share insights with the team
About the Business
- 20+ years of success as a top-rated luxury online eyewear retailer
- Over 23,000 5-star reviews on Trustpilot
- Head office includes modern workspace, Optical Glazing Lab, and fulfilment centre
- Known for combining quality, service, and a passion for premium eyewear
What We're Looking For
- GOC Registered Dispensing Optician
- Strong commercial awareness and a customer-first mindset
- Comfortable using digital systems and communication tools
- Excellent collaboration and communication skills
- Passion for innovation and service development in optical retail
What's On Offer
- Salary: £32,000 to £35,000 per year + performance-related bonus
- Working Hours: 30-37.5 hours per week
- Weekend Commitment: Reduced weekend working compared with most practice-based roles
- Annual Leave: 26 days + bank holidays
- Professional Fees: GOC and ABDO fees paid
- Staff Discount: Generous discount on luxury eyewear products
- Office Working: Work from head office location, surrounded by a highly experienced, close-knit team
If you're a Dispensing Optician looking for a forward-thinking role outside of traditional practice, this is your chance to join a forward thinking, customer focused eyewear business.
Apply now or contact Kieran Lindley on WhatsApp to find out more.
Contact: Kieran Lindley
Email:
Telephone:
