Job Description

Team Lead and Development Manager

Location: Swindon Salary: 33,000 per annum

Are you passionate about leading people, developing teams and helping others reach their full potential? Are you an experienced manager looking for your next career move?

First City Care Group is looking for a motivated, organised and approachable Team Lead and Development Manager to join our team in Swindon.

We are looking for someone who shares the same passion for care and people that we have at First City. Someone who believes in supporting, encouraging and advocating for our staff, making sure they feel valued, listened to and given the opportunity to achieve their full potential.

This is an important leadership role within our organisation, overseeing a large team of care staff. You will take responsibility for their day-to-day management, development and wellbeing, helping to build a positive, motivated and high-performing team.

You will work closely with other Department Leads and internal teams, contributing to the wider success of First City. However, your main focus will always be our staff team - making sure they have the leadership, support and guidance they need to deliver the best possible care.

About First City Care Group

First City Care Group is an established care provider based in Swindon, supporting people within their own homes and communities.

We are passionate about delivering person-centred care, promoting independence and making a positive difference to the lives of the people we support.

We believe that great care starts with great people. Our staff are at the heart of everything we do, and we are committed to creating an environment where they feel supported, appreciated and encouraged to grow.

About the Role

As Team Lead and Development Manager, you will take responsibility for the leadership, management and development of our large care staff team.

You will be someone who enjoys working with people, understands the importance of strong leadership and can bring teams together. You will lead by example, set clear expectations and encourage staff to take pride in their work and achieve their best.

You will also work alongside other Department Leads, sharing knowledge, supporting wider operational priorities and contributing to the overall success of the organisation.

Your responsibilities will include:

• Providing day-to-day leadership, guidance and support to a large team of care staff.
• Being a strong advocate for our staff, ensuring their voices are heard and their concerns are appropriately supported.
• Motivating, encouraging and developing staff, helping them recognise and achieve their potential.
• Creating a positive team culture where people feel valued, respected and supported.
• Managing staff performance, conduct, attendance and development.
• Addressing performance concerns and having difficult conversations when needed, while remaining fair and approachable.
• Identifying training needs and supporting staff with their professional development and progression.
• Supporting recruitment, induction and retention of staff.
• Working closely with the internal office team to support the rostering system, staff allocation and workforce planning.
• Ensuring staffing resources are used effectively and services are appropriately covered.
• Monitoring the smooth running of services and addressing operational issues.
• Promoting high standards of care, safeguarding and compliance with relevant policies and procedures.
• Building positive relationships with staff, service users, families, colleagues and external professionals.
• Supporting quality monitoring, audits and continuous service improvement.
• Working collaboratively with other Department Leads to support the wider organisation.

About You - The Ideal Candidate

We are looking for someone who is genuinely passionate about people and leadership. Someone who understands that managing a team is about much more than overseeing daily tasks - it is about building relationships, earning trust, providing support, and helping people become the best they can be.

You will be a confident, approachable, and motivated leader who leads by example, sets clear expectations and is not afraid to challenge, motivate and encourage others.

You should be someone who:

• Has previous management experience and confidence in managing a large team of people.
• Is passionate about advocating for staff and making sure they feel supported and listened to.
• Can motivate people, build confidence and encourage staff to achieve their full potential.
• Is approachable but confident in managing performance and addressing concerns.
• Can manage competing priorities and make decisions confidently.
• Has strong organisational, communication and people management skills.
• Can build positive relationships with staff, families, professionals and colleagues.
• Has a proactive approach to problem-solving and service improvement.
• Has a genuine passion for health and social care and delivering outstanding care.

Previous management experience is essential. You must have experience managing people, providing guidance, addressing performance concerns and supporting staff development.

Experience within health and social care is highly desirable, together with a good understanding of safeguarding, quality and compliance.

This is an excellent opportunity for an established Care Manager, Deputy Manager, Team Leader, Supervisor or similar professional looking to take the next step in their career.

We are also keen to hear from candidates with leadership experience gained within any area of health and social care who can demonstrate strong people management skills and a genuine passion for delivering outstanding care.

A Level 5 Diploma in Leadership and Management for Adult Care is not essential, but you must be willing to work towards the qualification as part of your professional development.

Most importantly, we want someone who shares our values and passion at First City - someone who will stand alongside our staff, champion their needs, encourage their development and help them reach their full potential.

What We Offer

• 33,000 annual salary.
• 33 days annual leave (inclusive of bank holidays).
• Workplace pension scheme with NEST.
• Ongoing training and career progression opportunities.
• Industry-recognised qualifications.
• Blue Light Card discount scheme.
• Employee Assistance Programme through Health Assured.
• Local motor maintenance discount.
• Refer-a-friend bonus scheme.

Working Arrangements

• Salary: 33,000 per annum.
• Location: Swindon.
• Working hours: 40 hours a week including weekend as part of a shared management rota
• Additional hours may occasionally be required to meet business needs.

Interested?

If you are passionate about people, enjoy developing teams, planning ahead and creating structure, and understand how important staff support and continuity are in care, we would love to hear from you.

If you are ready for a new challenge and want to make a real difference to the people who deliver care every day, apply now and become part of First City Care Group.

Important Information

All roles are subject to satisfactory references, an Enhanced DBS check and completion of mandatory training.

This role does not offer sponsorship.

If this position is not quite right for you, we may be able to discuss alternative opportunities within our organisation.

Apply now and become part of a team committed to supporting our people and delivering exceptional care across our community!