The Community Safety Officer will lead on complex community safety concerns, high-risk anti-social behaviour, hate incidents, neighbourhood harm, community tension and place-based problems affecting RBH customers and communities. The role focuses on identifying risks, supporting victims, coordinating partnership interventions and delivering sustainable solutions through prevention, support, enforcement and legal remedies where appropriate.
Working closely with customers, neighbourhood colleagues, Greater Manchester Police, Rochdale Borough Council and other partners, the post holder will play a key role in creating safer communities, reducing harm and improving neighbourhood confidence.
Qualifications:
English and Maths GCSE Grade 4/C or above (or equivalent)
CIH Housing Qualification Level 3 (desirable) or willingness to work towards
Relevant qualification or professional training in Community Safety, Housing, or ASB (desirable)
Full UK Driving Licence and access to a vehicle for business use
Key Areas of Work:
To lead on complex and high-risk anti-social behaviour, hate incidents, harassment and community safety concerns where significant impact,
vulnerability or risk has been identified.
To undertake comprehensive risk assessments, vulnerability assessments and support assessments, ensuring the needs of victims, witnesses and affected communities remain central to all interventions.
To act as the lead officer for repeat victimisation cases, ensuring victims receive appropriate support, communication, safeguarding and advocacy throughout case management.
To identify emerging community safety risks, trends and neighbourhood issues, using data, intelligence and customer feedback to inform targeted interventions and preventative action plans.
To coordinate and deliver neighbourhood problem-solving initiatives that address the root causes of anti-social behaviour and community harm, working collaboratively with customers and partner agencies.
To represent RBH at multi-agency risk management meetings, community safety forums, partnership meetings and operational groups, ensuring effective information sharing and joint problem solving.
To develop and maintain strong partnerships with Greater Manchester Police, Rochdale Borough Council, support providers, youth services, social care teams and other relevant organisations to improve community safety outcomes.
To identify safeguarding concerns involving adults and children and ensure appropriate referrals, interventions and protective actions are implemented.
To coordinate responses to community safety concerns including hate incidents, exploitation, cuckooing, neighbourhood intimidation, criminality affecting communities and other issues impacting customer safety and wellbeing.
To support the delivery of mediation, restorative approaches, behaviour change interventions and other early intervention measures designed to prevent escalation of anti-social behaviour.
To contribute to the development of community safety campaigns, engagement initiatives and awareness activities that promote safer neighbourhoods and improve community confidence.
To prepare and present reports, case summaries, performance information and intelligence updates to support operational decision-making and service improvement.
To use legal and non-legal remedies where appropriate, ensuring any intervention is reasonable, proportionate and aligned to organisational policy and legislative requirements.
To contribute to policy development, service reviews and continuous improvement activities relating to anti-social behaviour, community safety and neighbourhood management.
Technical Competencies:
Experience of managing complex community safety, anti-social behaviour,
neighbourhood harm or crime reduction cases
Experience of working within multi-agency environments and developing effective partnerships to achieve positive outcomes
Strong understanding of anti-social behaviour legislation, community safety practice and housing management responsibilities
Experience of victim-centred case management, risk assessment and support planning
Ability to analyse intelligence, identify emerging risks and develop targeted intervention plans
Knowledge of safeguarding principles and the ability to respond appropriately to safeguarding concerns
Experience of preparing reports, presenting information and influencing decision-making through evidence-based recommendations
Understanding of prevention, early intervention and restorative approaches to managing anti-social behaviour
Ability to coordinate complex cases involving multiple agencies, competing priorities and vulnerable customers
Understanding of legal remedies available to housing providers and when these should be utilised appropriately
Strong communication, negotiation and influencing skills
Excellent record keeping, case management and report writing skills
Strong IT skills and ability to utilise housing systems, Microsoft 365 and data sources effectively
Personal Competencies:
Demonstrates strong commitment to improving neighbourhoods and creating safer communities
Awareness and empathy of the social issues affecting individuals, families and communities
Builds effective relationships with customers, colleagues and partners based upon trust and professionalism
Resilient and confident when dealing with challenging, sensitive and high-profile cases
Demonstrates sound judgement and evidence-based decision making
Customer-focused and committed to delivering high-quality services
Able to challenge constructively whilst maintaining positive working relationships
Committed to equality, diversity and inclusion
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
