Our client is seeking a highly organised Patient Coordinator to join their growing team. This is a pivotal role responsible for supporting patients throughout their treatment journey, ensuring they receive exceptional service from their initial consultation through to treatment and follow-up care.
The successful candidate will act as a key point of contact for patients, coordinating appointments, managing bookings, handling financial and administrative processes, and maintaining strong relationships with clinicians, healthcare partners and internal teams.
This role would suit an experienced coordinator or administrator who thrives in a fast-paced environment and enjoys balancing customer service, administration and commercial responsibilities.
Company Benefits:
- Competitive salary package.
- Supportive and collaborative working environment.
- Ongoing training and development opportunities.
- Long-term career progression opportunities.
Key Responsibilities:
- Coordinating appointments and procedures from consultation through to completion.
- Acting as the primary point of contact for clients, providing updates, answering queries and ensuring a positive patient experience.
- Following up with clients and supporting the progression of plans and bookings.
- Coordinating schedules and capacity planning to maximise operational efficiency.
- Liaising with consultants, teams and external partners to ensure seamless service delivery.
- Managing records, appointment systems and databases, ensuring information remains accurate and up to date.
- Producing reports and monitoring key performance indicators.
- Processing invoices, payments and associated financial administration accurately.
- Handling sensitive and confidential patient information in accordance with GDPR requirements.
- Supporting continuous improvement initiatives and identifying opportunities to enhance client experience and service delivery.
Experience and Skills Requirements
- Previous experience within a patient coordinator, bookings coordinator, healthcare administration, customer service or client-facing role.
- Excellent verbal and written communication skills.
- Strong organisational skills with exceptional attention to detail.
- Ability to manage multiple priorities within a fast-paced environment.
- Experience handling confidential information with professionalism and discretion.
- Strong IT skills, including Microsoft Office applications and database systems.
- Excellent customer service and stakeholder management skills.
- Commercial awareness and confidence discussing costs or booking arrangements with patients.
- Positive, proactive and solution-focused approach.
- Full UK Driving Licence and access to your own vehicle are essential.
- Occasional cover required at the Winchester office.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
